Hotel general Work, Jobs in Queensferry, Edh (with Salaries)

Complaints Analyst
National Westminster Bank PLC —Edinburgh
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Writing skills
- Hotel
- Analysis skills
- Annual leave
9d
Receptionist
Hilton Edinburgh Carlton —Edinburgh
- Full-time
- Computer literacy
- Hotel
- Front desk
- Free parking
- Employee assistance programme
Quick apply
Housekeeping Room Attendant
Nira Caledonia —Edinburgh
- £13 an hour
- Part-time
- Hotel
- Quality control
- Cleaning
- Employee discount
Quick apply
1d
HR Administrator
Crerar Hotels —Edinburgh
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
Quick apply
Office Manager/Personal Assistant
MKP Estate Limited —Edinburgh
- £25,420.00 - £50,205.31 a year
- Full-time
- English
- Microsoft Office
- Hotel
Quick apply
13d
Night Auditor - MOXY Edinburgh
Hotel Co 51 —Edinburgh
- £13.53 an hour
- Part-time
- Customer service
- Hotel
- Employee discount
Quick apply
Front Office Supervisor
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Full-time
- Hotel
- Front desk
- Referral programme
Quick apply
4d
Kitchen Porter (Hours to suit)
Gleneagles —Auchterarder
- £15.27 an hour
- Full-time
- Hotel
- Cleaning
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Reservations Consultant UK
The Balmoral —Edinburgh
- £33,040 a year
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
4d
Night Porter
The Glasshouse Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Business Travel Apprentice
Clarity Apprenticeships —Edinburgh
- £19,000 a year
- Full-time
- Computer literacy
- Hotel
- Travel
- Employee assistance programme
- Employee discount
Quick apply
9d
Sales Manager
voco Edinburgh Royal Terrace —Edinburgh
- £45,000 a year
- Full-time
- Hospitality
- Hotel
- Business development
- Employee discount
- Referral programme
Quick apply
Lobby Ambassador
The Roseate Edinburgh Ltd —Edinburgh
- £26,000 a year
- Full-time
- English
- Hotel
- Front desk
Quick apply
Partnerships Manager
National Westminster Bank PLC —Edinburgh
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Presentation skills
- Annual leave
Maintenance Technician
Apex Hotels Ltd —Edinburgh
- £15.01 an hour
- Full-time
- Hotel
- Restaurant
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Maintenance Manager (Weekends Only)
Sirius Hotel Group —Edinburgh
- Weekends only
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Pub & Grill - BRA_205 —Edinburgh
- Full-time
- Customer service
- Restaurant management
- English
- Employee assistance programme
- Employee discount
Quick apply
6d
Deputy Head Housekeeper
Hotelcare —Edinburgh
- £14.25 an hour
- Weekend availability
- Hotel
- Team management
- Organisational skills
- Annual leave
- Flexible schedule
Quick apply
Bartender
NYX Hotel Edinburgh —Edinburgh
- Bar
- Customer service
- Hotel
- Referral programme
Quick apply
3d
Food & Beverage Supervisor
NYX Hotel Edinburgh —Edinburgh
- Hotel
- Training & development
- Leadership
- Referral programme
Quick apply

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Complaints Analyst

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£28,475 - £40,200 a year
9 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Writing skills
Complaint handling
Analysis skills
Customer interaction
Communication skills
Analytics

Full job description

Closing date for applications: 12/08/2026

Location Edinburgh, United Kingdom

Salary £28,475 – £40,200

Job typePermanent | Contract typeFull Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Experienced

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282835

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Analyst

If you’re motivated and with a keen eye for detail, this is an opportunity for you to take ownership of your complaints in all areas across NatWest Boxed
You’ll be liaising with customers to understand their complaint before conducting thorough investigations and responding within timescales
In return, you’ll gain a valuable insight into our business as you work across departments and handle a variety of NatWest Boxed's customers' complaints

What you'll do

As a Complaints Analyst, you’ll deliver fair outcomes for all of your customers and give careful consideration to cases with distress or financial loss. We’re looking for someone to treat customers with sensitivity and empathy during contact in order to defuse sometimes difficult situations.
You'll also analyse trends and identify opportunities to improve customer experience, growth and efficiency.

Your day-to-day duties will include:

Handling complaints in line with internal policies and requirements, making sure that fair outcomes are reached and properly documented
Acknowledging and responding to all complaints within our SLAs and prioritising your workload to meet deadlines
Delivering your work in line with our quality standards and within our agreed processes
Maintaining responsibility for the quality of your own work
Completing relevant training and staying aware of business updates relevant to your role

The skills you'll need

To succeed in this role, you’ll be comfortable working in a fast-paced environment, with previous complaint handling experience preferred. Your excellent communication skills and listening abilities will allow you to resolve complaints sensitively and build relationships with your customers.

You’ll also demonstrate:

Experience of working cases/tasks individually and as part of a team
Good analytical skills and the ability to understand the customer’s journey and circumstances
Strong attention to detail
Strong verbal and written skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

28 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

hotel general jobs in queensferry, edh

Complaints Analyst

Receptionist

Housekeeping Room Attendant

HR Administrator

Office Manager/Personal Assistant

Night Auditor - MOXY Edinburgh

Front Office Supervisor

Kitchen Porter (Hours to suit)

Reservations Consultant UK

Night Porter

Business Travel Apprentice

Sales Manager

Lobby Ambassador

Partnerships Manager

Maintenance Technician

Maintenance Manager (Weekends Only)

Assistant Manager

Deputy Head Housekeeper

Bartender

Food & Beverage Supervisor

I want to receive the latest job alerts for hotel general in queensferry, edh

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We’re building something better

This role is in NatWest Boxed

Job description

Your benefits breakdown

Your pay package

Your leave allowance

Total rewards package

Welcome to our Gogarburn hub

Key facts:

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