Sector third sector Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service Administrator
Link Financial Outsourcing —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Annual leave
- Employee assistance programme
Quick apply
6d
Wellbeing Facilitator
TogetherWORKS —Caldicot
- £29,419 a year
- Temporary
- In-person
- Teaching
- Nursing
- Free parking
Quick apply
Technologist
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Data analysis skills
- Travel
- Communication skills
- Annual leave
Social Inclusion Service Coordinator
CISWO —Pontypridd
- £24,158 - £30,197 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- First Aid Certification
Quick apply
Senior Manager - Engineering
Convatec —Rhymney
- Full-time
- Management
- Engineering
- Maintenance
Manager - Copy Exactly! & Customer Change Notification
KLA —Newport
- Overtime
- Communication skills
- Annual leave
Local Places for Nature Assistant
Blaenau Gwent County Borough Council —Blaenau Gwent
- £29,540 - £32,597 a year
- Full-time
1d
Lecturer in Law
Cardiff Metropolitan University —Cardiff
- £46,049 - £51,753 a year
- Full-time
- Master's degree
- University
- Bachelor's degree
3d
Project Manager - IMAC
Vista Retail Support —Cardiff
- £36,000 - £45,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Project management
- Free parking
- Referral programme
Quick apply
9d
Principal Public Health Practitioner
Cardiff and Vale University Health Board —Cardiff
- £58,379 - £65,723 a year
- Full-time
- English
10d
Costs Lawyer - Personal Injury
Redkite Law —Cardiff
- £45,000 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
Quick apply
3d
Senior Architectural Technologist
Stride Treglown —Cardiff
- Full-time
- Maintenance
- Bachelor's degree
- Scripting
Quick apply
Occupational Therapist
Cardiff and Vale University Health Board —Cardiff
- £40,559 - £48,841 a year
- Part-time
- English
- Communication skills
3d
B1 Licensed Engineer (A320/B737)
JMC Aviation —Saint Athan
- £80,000 - £87,500 a year
- Annual leave
Senior Surveyor
JLL —Bristol
- Organisational skills
- IT
- Leadership
Product Engineer (NPI)
KLA —Newport
- Full-time
- Engineering
- Project management
- Presentation skills
- Annual leave
1d
Business Analyst
Network Plus —Bristol
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
Senior Surveyor
JAA-Jones Lang LaSalle Limited —Bristol
- Full-time
- Organisational skills
- IT
- In-person
Quick apply
Consultant in Liaison Psychiatry
Cwm Taf Morgannwg University Health Board —Pontyclun
- £114,099 - £166,585 a year
- Part-time
- English
7h
Volunteer Treasure for Age Connects Torfaen Board of Trustees.
Age Connects Torfaen —Torfaen

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Customer Service Administrator

Link Financial Outsourcing -
Caerphilly

Quick apply

Job details

Full-time
£26,000 - £28,500 a year
6 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
Numeracy
IT
Communication skills

Full job description

The Customer Service Administrator plays a key role on the front line of delivering the highest standard of service and support to Link’s and our clients’ customers.

You’ll ensure that all interactions align with Consumer Duty principles acting in good faith, supporting customers to achieve fair and positive outcomes, and communicating clearly so customers can make informed decisions.

This role involves handling a wide range of customer enquiries through email, written correspondence, or telephone calls (depending on the portfolio). You’ll provide accurate information and empathetic support while ensuring all activities meet both Link’s standards and our clients’ portfolio requirements.

We are recruiting for multiple roles across our administrative, asset management and complaints teams.

What you’ll do

The Customer Service Administrator will be involved in the following activities:

Handling customer enquiries and providing them with the information, documentation, service outcomes, and support they need, assisting with account management while ensuring interactions support good customer outcomes in line with Consumer Duty.
Ensuring service loan agreements are managed correctly in accordance with their terms and conditions to avoid foreseeable harm to customers.
Adhering to client-specific portfolio processes to meet expectations consistently, including calls with customers or third parties where applicable.
Following all Link processes when dealing with complaints, dispute resolution, third-party debt management, personal insolvency, banking & reconciliation, service providers and creditor liaison, ensuring fair and transparent outcomes for our customers, clients and providers.
Compiling accurate records, logging and reporting data, performing account reviews and investigations, and composing correspondence, ensuring information is accurate and supports positive customer outcomes.

What you’ll bring

Excellent written and verbal communication skills, with the ability to engage positively and clearly with customers and colleagues.
Strong IT skills, including confidence in using multiple systems and Microsoft Excel and Word accurately.
Good numeracy skills to assess and calculate appropriate payment plans for customers where required.
The ability to multitask effectively and manage time efficiently to balance communication, administrative, and investigative tasks.
Strong problem-solving skills to identify and deliver fair, practical, and sustainable solutions for both customers and the business.
A professional, empathetic, and customer-focused approach that reflects Link’s values and the requirements of Consumer Duty.

What We Offer

We believe in rewarding our people and creating a workplace where you can thrive. When you join us, you’ll benefit from:

25 days’ annual leave (pro rata for part-time employees), plus bank holidays
An extra day off to celebrate your birthday
A discretionary annual performance bonus
The option to purchase up to 5 additional days of holiday
A competitive pension scheme with 8% total contributions
Life assurance at 4x your annual salary
Access to our Employee Assistance Programme for confidential support and advice
Season ticket travel loans to support your commute
Enhanced maternity and adoption pay
A friendly, relaxed working environment with modern facilities
A vibrant culture with regular social events, charity fundraising, and employee recognition schemes
Ongoing learning and development opportunities to support your career growth

Link Financial Group is one of Europe’s leading servicers of consumer, SME and leasing credit, operating out of 12 offices across 10 European countries and employing more than 900 people. For over 25 years, our scale, professionalism and expertise in the sector have made us the partner of choice for many of the world’s leading banks and providers of credit.

We service more than 7 million accounts including consumer finance, credit cards, auto loans, asset finance and leases, mortgages, student loans and commercial (SME) receivables, and have bought more than 6,000 portfolios since 1998.

Our industry-leading systems and data analytics combined with excellence in customer service, compliance and technology make Link Financial Group the trusted credit expert for Europe’s lenders.

The Group was founded on firmly ethical principles, with the fair treatment of customers embedded in all processes and training.

Brecon House, 3 Caerphilly Business Park, Caerphilly, CF83 3GQ

Quick apply

Refine Your Search

sector third sector jobs in cardiff, wls

Customer Service Administrator

Wellbeing Facilitator

Technologist

Social Inclusion Service Coordinator

Senior Manager - Engineering

Manager - Copy Exactly! & Customer Change Notification

Local Places for Nature Assistant

Lecturer in Law

Project Manager - IMAC

Principal Public Health Practitioner

Costs Lawyer - Personal Injury

Senior Architectural Technologist

Occupational Therapist

B1 Licensed Engineer (A320/B737)

Senior Surveyor

Product Engineer (NPI)

Business Analyst

Senior Surveyor

Consultant in Liaison Psychiatry

Volunteer Treasure for Age Connects Torfaen Board of Trustees.

I want to receive the latest job alerts for sector third sector in cardiff, wls

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