Support & client services managers Work, Jobs in Margate, Ken (with Salaries)

Tier 1 - IT Helpdesk Engineer
Business Computer Solutions —Ramsgate
- From £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Profit sharing
- Paid training
Quick apply
Client Services Manager
Transpharmation Inc —Sandwich
- Full-time
- CRM software
- Sales
- Project management
Quick apply
CQC Registered Manager (Supported Living)
Seeds Care Limited —Thanet District
- From £45,000 a year
- Full-time
- Management
- In-person
Quick apply
3d
Dispute Resolution Lawyer, Margate
Boys & Maughan Solicitors —Margate
- Part-time
- Hybrid work
Health Care Assistant/Support Worker Morning Shifts
Prepare4Care —Thanet District
- From £16,300 a year
- Overtime
- Medication administration
- Care experience
- English
- Health & wellbeing programme
Quick apply
1d
Field Care Supervisor
Cera Care —Thanet
- £25,225 a year
- IT
- Care plans
- Communication skills
- Employee assistance programme
- Employee discount
9d
Supervisor
Cappagh Browne —Minster
- £40,000 - £50,000 a year
- Full-time
- Civil engineering
- Supervising experience
- Communication skills
Quick apply
Financial Reporting Team (FRT) Senior
J&T Business Consulting —Canterbury
- Hybrid work
- Supervising experience
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Chef Manager - £34.6k - no evening working
Genuine Dining Company —Deal
- Up to £34,644.48 a year
- Full-time
- Hospitality
- Cooking
- Free parking
Quick apply
3d
Part Time Accounts Assistant
Top Villas —Canterbury
- £12.71 an hour
- Part-time
- Communication skills
- Free parking
- Employee discount
Quick apply
Governance And Compliance Manager
Morris and Spottiswood —Canterbury
- Full-time
- Hybrid work
Quick apply
1d
Head Veterinary Nurse
IVC —Canterbury
- Up to £35,000 a year
- Part-time
- Mentoring
- Organisational skills
- Leadership
- Annual leave
Branch Manager
Austen Allen Homecare —Margate
- £26,000 - £30,000 a year
- Full-time
- Management
- Supervising experience
- IT
Quick apply
14d
Dementia Co-ordinator Team Leader
AGE UK HERNE BAY AND WHITSTABLE —Herne Bay
- Up to £30,206 a year
- Full-time
- Care experience
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
Senior Team Coordinator
Purcell Architecture —Canterbury
- £33,000 - £41,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Annual leave
- Work from home
Quick apply
Aftersales Excellence Coach (Southern England)
MSX International —Canterbury
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
Reception and Safe Care Service Social Worker
Mediglobal Locum Specialist —Deal
- £25.00 - £29.23 an hour
- Temporary
- Computer literacy
- Experience working with children
- Bachelor's degree
Quick apply
Cleaning Manager
OCS Group —Manston
- Management
- Contracts
- Employee discount
Quick apply
14d
Health Care Assistant
Royal Care —Broadstairs
- £14 - £19 an hour
- Weekends only
- English
- Organisational skills
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
14d
Registered Manager
Qleaf Care —Deal
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Quick apply

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support & client services managers jobs near margate, ken

Tier 1 - IT Helpdesk Engineer

Business Computer Solutions -
Ramsgate

Quick apply

Job details

Full-time
From £26,000 a year

Benefits

Profit sharing
Paid training
Cycle to work scheme
On-site gym
Company events
Sick pay

Qualifications

Microsoft Windows Server
Customer service
Windows
IT
Communication skills
A Level
Active Directory

Full job description

Job Title: Remote Support Engineer

Reports To: Service Delivery Manager

Location: Hybrid (4 days in our office in Ramsgate, 1 day from home)*

Salary: £26,000 per annum + up to £2,500 performance bonus + EO profit share**

About Business Computer Solutions:

As an Employee-Owned business, the BCS work ethic is caring, focused, fun and it really is our people who make us. It means all staff are empowered and encouraged to share, learn every day, and to grow. We are continuously striving to shape the future of the business by creating unprecedented value and opportunity for our team – changing the way we work with ongoing support, development, and inspiration.

About the role:

Although we work in the technology industry, customer service is of main importance when it comes to our business. Your day-to-day role will be taking incoming service requests from our clients while providing excellent customer service. You’ll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across our clients’ technology stack. This is a fast-paced environment and requires a high level of attention to detail and accuracy.

This is an entry level role and previous industry experience is not essential. However, in the absence of hands‑on experience, we expect candidates to hold a minimum Level 3 Computing qualification (or equivalent), an industry‑related certification (Microsoft or CompTIA), or be able to demonstrate a genuine passion for technology alongside active personal development toward a career in IT. Training and development will be provided as part of the role.

Responsibilities and expectations of the role:

One of the main responsibilities of the role is being accountable for your own performance. We strive to deliver an excellent customer experience – every time! Here is the list of skills (but not limited to) you’ll need to make this role a success:

· Excellent verbal and written communication skills, as you’ll be documenting your work within our PSA (Professional Services Automation) system on every customer request.

· Communication! We expect a high level of communication whether that be to update customers on their service requests, communication internally to discuss tickets or seeking assistance or lastly, interdepartmental communications or escalating to a line-manager.

· Fast, accurate and awareness – We have fast-paced SLAs (Service Level Agreements) which mean we need to work fast without compromising the accuracy or level of customer service provided. Failing an SLA is not an option at BCS, nor is letting our customer experience slip – so you’ll need to be aware of your ticket queue whilst working with the team on new requests – multi-tasking is key.

· The ability to deal with a healthy balance of pressure. Due to the nature of the fast-paced requests coming in, your ticket queue, phone calls, emails and being attentive to any alerts – we require someone who can keep ‘calm’ and ‘positive’ – these are the attributes that make candidates in this role a success.

· There will be an expectation for you to become a ‘Product Champion’ of a particular tool BCS use or sell onto customers. A product champion ultimately means you being a ‘guru’ in this area. This responsibility means you will have the best understanding of the product and keep up to date on future developments of that product, whilst working on a great vendor relationship. You will be in charge of internal training and documentation around the specific product.

· ‘Board leading’ – this means being in charge of the customer service requests as they come in – distributing them to the best-suited and available engineers on the team. This requires an element of skill: accuracy, the ability to act quickly, and an understanding of the issue so that it can be directed to the correct technical resource. You also need to ensure that you carefully handle your own workload while still having the available time and resource to consistently check the queue for any new requests. This will be a requirement in your job as you progress through the early stages of your probationary period. Full training and support will be provided.

· ISO Standards. All staff at BCS have a responsibility to understand the ISO Objectives and conscientiously ensure that we maintain the 3 standards held.

Skill required for the role:

· Passion for technology, and how it can help drive client success and hit their business goals.

· Care. Customer service is everything to us, so providing a high level of care to every request is important.

· Positivity. Experience has shown us that being positive through the good days as well as the not-so-great days, keeps the team motivated and creates a productive and enthusiastic work environment.

· Technology is every evolving, so you’ll need to be driven to continue to learn and adapt to the forever changing landscape of technology and security.

Key Performance Indicators (KPIs) measured:

We measure multiple Key Performance Indicators throughout the business, however, here are the key KPIs measured for the ‘Remote Support Engineer’ role:

· Customer satisfaction (CSAT) score.

· Customer satisfaction response rate. We have a policy that you need to engage with the customer and ask for them to complete the feedback around their experience.

· Technology accreditation passes. We expect a minimum of 2 accreditations to be gained every year. Full training costs will be covered by BCS.

· SLA adherence.

· First touch fix percentage (how many tickets you are closing at the first attempt).

· Average time to resolution.

· Ticket closure rate.

· Utilisation percentage.

Terms and timings:

This is a Monday to Friday 0900 – 1700 role. Additional hours will be expected once you pass your probationary period and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.

Benefits:

· Company paid quarterly events.

· Cycle to work scheme.

· Onsite gym.

· Profit-sharing.

· Paid training.

* After successfully completing the standard 6-month probationary period.

** Performance bonus and EO profit share is enabled after successfully completing the standard 3-month probationary period. Performance bonus is paid out quarterly, with the EO profit share being paid out annually.

Job Type: Full-time

Pay: From £26,000.00 per year

Benefits:

Company events
Cycle to work scheme
On-site gym
Profit sharing
Sick pay

Ability to commute/relocate:

Ramsgate CT12 5EU: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (preferred)

Work Location: Hybrid remote in Ramsgate CT12 5EU

Quick apply

Refine Your Search

support & client services managers jobs in margate, ken

Tier 1 - IT Helpdesk Engineer

Client Services Manager

CQC Registered Manager (Supported Living)

Dispute Resolution Lawyer, Margate

Health Care Assistant/Support Worker Morning Shifts

Field Care Supervisor

Supervisor

Financial Reporting Team (FRT) Senior

Chef Manager - £34.6k - no evening working

Part Time Accounts Assistant

Governance And Compliance Manager

Head Veterinary Nurse

Branch Manager

Dementia Co-ordinator Team Leader

Senior Team Coordinator

Aftersales Excellence Coach (Southern England)

Reception and Safe Care Service Social Worker

Cleaning Manager

Health Care Assistant

Registered Manager

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