It support Work, Jobs in Pelton, Dur (with Salaries)

Sage Support Technician (Entry Level)
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
- Communication skills
2d
IT Technician
Gateshead College —Gateshead
- £26,109 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Maintenance
- Employee assistance programme
13d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Technical Support Representative Senior
Worldpay (UK) Limited —Gateshead
- Rotating shift
- Hybrid work
- Communication skills
Quick apply
6d
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
5d
Dynamics 365 - 1st Line Support Analyst
DC Thomson —Gateshead
- Full-time
- Hybrid work
- CRM software
- Writing skills
- Accounting
Quick apply
Experienced Sage Support Consultant
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
Telematics Service Desk Analyst
MSX International —Whitley Bay
- Up to £27,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Annual leave
- Work from home
Quick apply
13d
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
8d
Technical Support (Appeals and Permits)
North Tyneside Council —North Tyneside
- £25,583 - £25,989 a year
- Full-time
Service Desk Technician
Cubic Corporation —Stockton-on-Tees
- Full-time
Level 3 EUC Engineer - 6 Month Contract
Ekco —Stockton-on-Tees
- Communication skills
Quick apply
Level 2 EUC Engineer - 6 month Contract
Ekco —Stockton-on-Tees
- Communication skills
Quick apply
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
Quick apply
IT Support & Projects Technician
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Windows
- SharePoint
- In-person
- Free parking
- Employee discount
Quick apply
12h
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
8h

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it support jobs near pelton, dur

Sage Support Technician (Entry Level)

PKF Smith Cooper Systems
Gateshead

Apply Now

Job details

2 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Case note recording
Case record updates
Customer support
Customer interaction
Sage 50 Accounting
Application support
Phone etiquette
Communication skills

Full job description

We are on the lookout for someone enthusiastic and keen to learn, to join our Sage Support Team

As part of our award winning Sage Software support team, you will be required to respond to customer support calls via telephone and email. You will thus need an excellent phone manner and the desire to provide first class customer service.

You will be supporting customers with Sage 200, answering questions, solving day-to-day issues, and learning from experienced colleagues along the way. You will be fully supported with training, mentoring, and coaching, so you will never be alone as you learn your craft with us.

You do not need to be a Sage 200 expert already — we’ll teach you that part. Crucial to all applicants will be enthusiasm, the ability to work as part of a team and a good work ethic.

What You Will Be Doing

With plenty of guidance, you will :

Answer customer queries by phone and email
Learn how to investigate and fix issues (and when to escalate tougher calls)
Shadow and work alongside experienced support technicians
Keep support cases updated with clear notes
Build great relationships with customers and colleagues

Training & Support Provided

We’re big on development, so you can expect:

A structured onboarding and training plan
Ongoing mentoring and coaching with regular check-ins and feedback
Support from a friendly, experienced team
Opportunities to work towards Sage accreditation
Opportunities to progress

What We’re Looking For

Essential skills for all candidates are friendly, clear communication skills, a positive attitude, good problem-solving skills and a inherent willingness to learn and ask questions.

Although not essential, any of the following attributes would be a distinct advantage

Customer service or helpdesk experience
Any experience with Sage 200 (end users are welcome)
Any support experience on other Sage products (Sage 50, Payroll, etc)
Any support experience on other accounting software (Xero, Quick-books, etc)
Accounting qualifications or experience
Basic understanding of business or finance (study or experience)

Why us?

In return we can offer a great company with a clear growth plan and the appetite to execute it, an amazing working environment and team ethos plus lots of busy customers to get stuck into immediately.

We operate a flexible working policy and our support desk is now largely home based. As such, all geographies are welcome.

If you are looking for a career in the software industry or have some Sage knowledge and simply fancy a new challenge, then please get in touch.

Apply Now

Refine Your Search

it support jobs in pelton, dur

Sage Support Technician (Entry Level)

IT Technician

IT Support Specialist

Technical Support Representative Senior

IT Service Desk and Support Manager

Dynamics 365 - 1st Line Support Analyst

Experienced Sage Support Consultant

Telematics Service Desk Analyst

Senior Service Desk Consultant - 3rd Line

Service Desk Analyst

Technical Support (Appeals and Permits)

Service Desk Technician

Level 3 EUC Engineer - 6 Month Contract

Level 2 EUC Engineer - 6 month Contract

Service Desk Manager

Service Desk Team Leader

IT Support Technician

2nd Line Support Technician

IT Support & Projects Technician

IT Support Analyst Apprentice

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