Patient access occupations Work, Jobs in Bridgnorth, Shr (with Salaries)

PALS Officer
The Shrewsbury and Telford Hospital NHS Trust —Shrewsbury
- £28,392 - £31,157 a year
- Full-time
- Conflict management
- Communication skills
8d
Patient Advisor
Prestbury Medical Practice —Wolverhampton
- From £12.71 an hour
- Part-time
- Customer service
- IT
- In-person
- Free parking
- Annual leave
Quick apply
6d
Care Navigator/Receptionist - 2 Positions Available
Marden Medical Practice —Shrewsbury
- From £12.75 an hour
- Part-time
- Front desk
- In-person
Quick apply
9d
Dental Receptionist
Hadley Dental Practice —Telford
- £13.50 - £15.50 an hour
- Part-time
- CAD
- Customer service
- Front desk
- Free parking
- Annual leave
Quick apply
Healthcare Administrator
Shropshire Community Health NHS Trust —Shrewsbury
- £25,272 a year
- Full-time
- Word processing
- Computer literacy
- Administrative experience
5d
Ward clerk
Midlands Partnership University NHS Foundation Trust —Shrewsbury
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
4d
Patient Administrator (Bank)
Circle Health Group —Birmingham
- £12.71 an hour
- Part-time
- Hospital
- Computer literacy
- Administrative experience
- Annual leave
2d
Administrator
ABL Health —Dudley
- £25,000 a year
- Full-time
- Microsoft Office
- Databases
- Administrative experience
- Annual leave
- Referral programme
1h
Dental Receptionist
Rubery Dental Surgery —Birmingham
- Part-time
- Customer service
- Administrative experience
- IT
Quick apply
Patient Administrator
Circle Health Group —Droitwich
- £24,947 a year
- Full-time
- Hospital
- Computer literacy
- Administrative experience
- Employee discount
- Life insurance
5d
Scheduling/Office Assistant
Clinical Lead/Deputy Manager —Birmingham New Street Station
- £24,420.00 - £47,250.34 a year
- Full-time
- Microsoft Word
- Administrative experience
- Accounting
Quick apply
GP Receptionist/Administrator
High Street Surgery —Walsall
- From £12.71 an hour
- Temporary
- English
- Administrative experience
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
2d
Clinic Administrator- Bilston
Davita —Bilston
- Call to connect
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Ophthalmic Administration Coordinator
Sandwell and West Birmingham NHS Trust —Birmingham
- £25,760 - £27,476 a year
- Full-time
- Computer literacy
6d
Volunteer Receptionist - Weekends
Compton Care Volunteers —Wolverhampton
- Part-time
- IT
- Communication skills
Digestive Health Centre Administrative Assistant
The Shrewsbury and Telford Hospital NHS Trust —Shrewsbury
- £25,272 a year
- Full-time
- Administrative experience
- Typing
7d
Medical Secretary (Maternity Cover)
Severn Hospice —Telford
- £25,889.57 - £26,612.63 a year
- Full-time
- Word processing
- Databases
- Hospice
Quick apply
8h
Patient Advisor
Optical Express Group —Birmingham
- £27,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
14d
Dental Receptionist/Administrator
Pentwyn Dental Surgery —West Bromwich
- £12.71 - £16.00 an hour
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
Quick apply
MDT Support Apprentice
The Royal Wolverhampton NHS Trust —Wolverhampton
- £15,600 a year
- Full-time
11d

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PALS Officer

The Shrewsbury and Telford Hospital NHS Trust -
Shrewsbury

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
8 days ago

Qualifications

Stakeholder liaison
Complaint handling
Patient service
Conflict management
Patient-centred care
Customer interaction
Interpersonal troubleshooting
Communication skills

Full job description

The PALS team provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care.

We are seeking to appoint a committed and energetic individual who has the right values and behaviours to join our team. This individual must be enthusiastic, motivated, showing sensitivity and tact and able to demonstrate excellent communication and interpersonal skills.

Educated to diploma level (or equivalent) you should be able to demonstrate an ability to manage conflict, mediate between parties to resolve problems and work with people from a diverse range of backgrounds. In addition to helping others, you will benefit from this excellent opportunity to develop your skills which will support your career progression.

The Trust runs the PALS Service from both The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford.

The post will be primarily based at The Royal Shrewsbury Hospital with cross site working at The Princess Royal Hospital, Telford, required.

To listen and support patients and service users to raise informal concerns. In so doing, you will need to then liaise with the relevant clinical areas to try and address the concerns raised, in a timely manner.

To advise and guide patients and service users in dealing with problems with their healthcare needs.

In this challenging post, you will join a team that aims to resolve concerns quickly and efficiently and uses the feedback obtained to influence and improve the patient experience.

Dealing with highly sensitive situations on a daily basis, you will work with patients, relatives and staff to ensure that concerns are resolved and improvement is embedded.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Working with the PALS Service will provide an excellent overview of the patient journeys in the health system and an opportunity to belong to a team who put the Trust's values into practice with every patient or relative contact they have. You will be part of a very inclusive team who work strongly together to ensure patients and relatives are supported and listened to. You will be supported to learn new skills and gain knowledge for the PALS and Complaints system.

For full duties and responsibilities please refer to the attached document entitled Job Description.

Apply Now

Refine Your Search

patient access occupations jobs in bridgnorth, shr

PALS Officer

Patient Advisor

Care Navigator/Receptionist - 2 Positions Available

Dental Receptionist

Healthcare Administrator

Ward clerk

Patient Administrator (Bank)

Administrator

Dental Receptionist

Patient Administrator

Scheduling/Office Assistant

GP Receptionist/Administrator

Clinic Administrator- Bilston

Ophthalmic Administration Coordinator

Volunteer Receptionist - Weekends

Digestive Health Centre Administrative Assistant

Medical Secretary (Maternity Cover)

Patient Advisor

Dental Receptionist/Administrator

MDT Support Apprentice

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