Customer service advisor Work, Jobs in Llandaff, Crf (with Salaries)

Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Communication skills
Customer Service Assistant
Castle Bingo —Pontypridd
- From £12.71 an hour
- Part-time
- Hospitality
- Bar
- Management
- Sick pay
Quick apply
4d
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
13d
Operations and customer service coordinator
Direct Storage —Cardiff
- From £13 an hour
- Part-time
- Computer literacy
- Administrative experience
- Computer skills
Quick apply
5d
Customer Service Representative
IQE —Cardiff
- £28,000 - £30,000 a year
- Computer literacy
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
12d
Export Customer Service Representative
Univar Solutions UK Ltd —Caerphilly
- CRM software
12d
Customer Service Advisor
Olleco —Newport
- £27,497 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
4d
Sales & Customer Service Trainee
Engineer M8 —Cardiff
- From £25,000 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
Quick apply
11d
Customer Sales and Service Advisor
Indespension —Cardiff
- £24,960 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Quick apply
Customer Care Advisor - 9 Month FTC
Ogi —Cardiff
- £26,227.50 a year
- Hybrid work
- Bilingual
- CRM software
- Analysis skills
Quick apply
6d
Customer Services Advisor
Halfords —Cardiff
- £11.48 - £13.34 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
2d
Customer Service Assistant
Southern Co-op —Burnham-on-Sea
- Employee assistance programme
- Employee discount
Client Support Representative (Entry level position)
Azets —Cardiff
- Full-time
- Conflict management
- Communication skills
Quick apply
Customer Service Representative
William Hill —Avonmouth
- £12.75 an hour
- Part-time
- Customer service
- Employee discount

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Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical…
£28,500 a year
Senior Service Advisor
Evans Halshaw —Cardiff
Ensure customers are fully informed of all available extras, accessories and value products. Be a main point of contact and offering support and guidance to…
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Customer Service Advisor - Midnights Team

Capital on Tap -
Cardiff

Apply Now

Job details

£28,500 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Customer interaction
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff - Fully office based for the first 3 months, following this you will move to the hybrid working pattern which will be 3 days in the office per week, 2 from home

☎️ Shifts (Midnights team) - Monday to Friday 5:30pm - 2:00am

Salary - £28.5k

Customer Service Team
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You'll Be Doing ️

Providing friendly, professional support to customers via phone, email, and live chat
Resolving issues efficiently while taking full ownership of each case from start to finish
Listening carefully to understand concerns and delivering fair, practical solutions
Keeping up to date with products and policies to ensure accurate guidance and information is provided
Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
Recognising customers who may need additional support and ensuring they receive the help they need

We're Looking For

Strong customer service experience, ideally within a call centre or financial services environment
Strong verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people
The ability to work independently while also contributing effectively within a fast-paced team environment

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don't have all of the necessary skills, we still encourage you to apply.

Interview Process

Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call)
Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

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