Customer support & client services occupations Work, Jobs in Marks Tey, Ess (with Salaries)

Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
4h
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
11d
Support Manager
Tait —Haverhill
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Digital Sales Manager
Saxton 4x4 —Chelmsford
- From £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
Quick apply
12d
Customer Relations Advisor
Toomey Motor Group —Rochford
- £25,000 - £29,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Customer Complaints Handler
Morgan Sindall Property Services Limited —Basildon
- £27,500 - £28,000 a year
- Full-time
- Employee assistance programme
- Employee discount
4d
Customer Service Manager
International Workplace Group plc —Stansted
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
13d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Platform Delivery Specialist
PIB Group Services Ltd. —Chelmsford
- Hybrid work
- Communication skills
Quick apply
13d
Senior Client Relations Manager
Nucleus Financial Group —Ipswich
- Hybrid work
- Financial services
- Communication skills
- Analytics
- Annual leave
2d
Client Service Manager - Non-Profit Small Commercial
Gallagher —Pinewood
- £51,000 - £76,500 a year
- Full-time
- Bachelor's degree
- Mentoring
- Training & development
Hire Controller
SunbeltRentals —Basildon
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
3d
Senior Test Centre Associate - Chelmsford
Reed In Partnership —Chelmsford
- £14.96 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
4d
Customer Experience Team Assistant
London Drainage Facilities (LDF) —Ongar
- £23,000 a year
- Full-time
- In-person
- Communication skills
Customer Service Advisor (Fixed Term Contract - 6 Months)
Breakfree Holidays Ltd —Colchester
- £10.85 - £12.71 an hour
- 8 hour shift
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6h

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Sales Progressor
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Managing multiple property sales at various stages of progression. Ensuring all documentation is in place and progressing sales to successful completion.
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Client Services & Support Specialist- London, UK
FXSpotStream —London
The individual will work closely with management and internal technical personnel to resolve customer issues and ensure we meet the market’s and its customers’…

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customer support & client services occupations jobs near marks tey, ess

Service Support Coordinator

RDC -
Braintree

Apply Now

Job details

Full-time
4 hours ago

Qualifications

Internal department liaison
Computer skills
Customer support
Customer interaction
Stock coordination

Full job description

Job Title - Service Support Coordinator
Reporting To - Senior Service Manager

Role Purpose

Supporting Service Manager on delivering excellent customer service. To conduct the transactional side of the business, with detailed interaction with internal systems to log and progress work through the system, provide reporting and first line query resolution.

Generation of quotations for existing clients in a timely manner.
Primary point of contact for issue resolution, escalating to Service Manager where applicable.
Support Service Manager in contract profitability by ensuring all fees for created jobs have been added correctly.
Invoice preparation completed in a timely manner and presented to Service Manager for Approval.
Receive and action service requests from customer completed in a timely manner with delays communicated to client.
Ensuring client reporting is in line with sow requirements, data sense checked to ensure correct detail is being shared.
Responsibility for total Stock holding for all allocated accounts, ensuring that stock is managed in line with customer expectations and that stock is within sla timescales whilst in each area of the business.
Support Senior Service Manager/Service Manager by completing any reasonable work request.
Manage discrepancies – Investigating fully before releasing.
Schedule workload through operations, stock and parcel allocation
Generating redeployment orders
Communicate to relevant internal departments to ensure issues are avoided.

Performance Indicators

Achieves goals set in annual employee performance review. (Employee Performance Review)
Being efficient in Service requests to ensure no escalations around delay in response to queries/quotes etc.
Being efficient in Service reporting to ensure no escalations around incorrect / or delayed reporting.
Stock management being managed efficiently and timely, so all stock is moving.

Knowledge, Skills & Experience

Ability to multitask a wide range of tasks over many customers (Essential)
An organised approach to ensure all tasks required are completed in a timely manner. (Essential)
Capable of working on various I.T platforms with Good Excel skills (Essential)
Experience/Confidence in dealing with customers and managing queries in a professional and polite manner (Essential)
A team player with the ability to work with others to achieve the end goal (Essential)
Keen eye for detail in particular ensuring correct fees and data is correct (Essential)
Experience in System Stock Management (preferred but not essential)

Winning Together Competencies - Our Values and Principles

We win by:

Putting customers first: we work hard to get to know our customers, understand their needs and out them at the heart of everything we do. This lets us use our skills and experience to help them in the right way at the right time.
Keeping promises: we’re straightforward, open and honest in all of or dealings. We’re pragmatic and do our very best to keep our promises. When that’s difficult, we help our customers find other ways to solve their problems.

We do it together by:

Understanding people matter: we’re committed to being diverse and inclusive. We build supportive, rewarding relationships and celebrate success. We’re proud of the people we work with, and we treat people as we expect them to treat us.
Considering the long term: we’re building a sustainable and efficient business for the long term. This leads our decisions and actions and helps people trust us.

Apply Now

Refine Your Search

customer support & client services occupations jobs in marks tey, ess

Service Support Coordinator

Customer and Operational Services Coordinator

Support Manager

Digital Sales Manager

Customer Relations Advisor

Customer Complaints Handler

Customer Service Manager

Contact Centre Shift Manager (Full time)

Platform Delivery Specialist

Senior Client Relations Manager

Client Service Manager - Non-Profit Small Commercial

Hire Controller

Senior Test Centre Associate - Chelmsford

Customer Experience Team Assistant

Customer Service Advisor (Fixed Term Contract - 6 Months)

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Job Title - Service Support Coordinator
Reporting To - Senior Service Manager

Role Purpose

Performance Indicators

Knowledge, Skills & Experience

Winning Together Competencies - Our Values and Principles

We win by:

We do it together by:

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customer support & client services occupations jobs in marks tey, ess

Other jobs to consider

I want to receive the latest job alerts for customer support & client services occupations in marks tey, ess

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Job Title - Service Support Coordinator Reporting To - Senior Service Manager

Role Purpose

Performance Indicators

Knowledge, Skills & Experience

Winning Together Competencies - Our Values and Principles

We win by:

We do it together by:

Job Title - Service Support Coordinator
Reporting To - Senior Service Manager