It support technician Work, Jobs in Brassington, Dby (with Salaries)

Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
6d
IT Security Specialist
Paul Smith —Nottingham
- Hybrid work
- Annual leave
- Employee discount
22h
IT Field Engineer
SBK Computers Ltd —Chesterfield
- From £28,730 a year
- Weekend availability
- Azure
- Maintenance
- Travel
- Free parking
- Sick pay
Quick apply
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
Quick apply
Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
5d
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
Apprentice IT Support Engineer
Fulcrum Utility Services —Sheffield
- £18,000 a year
- No experience needed
- Travel
- Communication skills
- Free parking
- Annual leave
4d
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
5d
Senior C&I Engineer - Information & Communications Technology (ICT)
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Mentoring
Digital Inclusion Worker
Citizens Advice —Clay Cross
- £25,877 - £28,664 a year
- Communication skills
9h
HR Systems Administrator
Elior UK —Macclesfield
- £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
Quick apply
13d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Computer networking
- Communication skills
- Employee assistance programme
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
3d
1st Line Support Analyst
Debenhams Group —Tinsley
- Full-time
- Customer service
- Communication skills
Quick apply
4d
Associate System Administrator
Tes Global —Sheffield
- £25,000 - £35,000 a year
- Full-time
- CRM software
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
Sheffield Hallam University —Sheffield
- £28,031 - £31,236 a year
- Full-time
5d
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
10d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Communication skills

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it support technician jobs near brassington, dby

Systems Administrator

Thrive -
Mansfield

Quick apply

Job details

Full-time
6 days ago

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Incident management
Client engagement
Incident queue management
Ticket management
Incident documentation
Microsoft Exchange
Network infrastructure
Service restoration
Continuous improvement
CompTIA Network+
Technical support incident logging
SharePoint
Technical writing
IP networking
Customer interaction
IT incident logging
Root cause analysis
Leadership
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Time management
Help desk

Full job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth.

Responsibilities

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools.
Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution.
Support and troubleshoot diverse computing environments across a wide range of business clients.
Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues.
Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices.
Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents.
Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency.
Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience.
Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards.
Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement.
Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives.
Review client environments for security best practices, proactively identifying risks and participating in change management activities.
Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation.
Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery.

Requirements

3–5 years in IT support/operations, including MSP or multi-tenant experience.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
Experience with endpoint security (EDR/AV), backup/DR, patch management.
Proficient with PowerShell scripting and automation.
Strong incident management, change control, and documentation.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications

CompTIA Network+ / A+
Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102)
ITIL v4 Foundation (modules).

Quick apply

Refine Your Search

it support technician jobs in brassington, dby

Systems Administrator

IT Security Specialist

IT Field Engineer

Holiday Cover Support Analyst (Flexible Hours)

IT Specialist

Technical Support Specialist

ICT Technician

Apprentice IT Support Engineer

First Line Analyst

Senior C&I Engineer - Information & Communications Technology (ICT)

Digital Inclusion Worker

HR Systems Administrator

Level 2 Helpdesk Engineer

Timetable Support Specialist

1st Line Support Analyst

Associate System Administrator

Service Desk Analyst

Senior Network Support Engineer - Reactive

Doors engineer, Technical support

Systems Support (Occupational Health)

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