Internal communications executive Work, Jobs in High Blantyre, Slk (with Salaries)

Customer Retention Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Communication skills
- Negotiation
Executive Director - Accounting & Regulatory Policy
Morgan Stanley —Glasgow
- Full-time
- Communication skills
Senior Account Executive - Employee Benefits
Isio Group —Glasgow
- Full-time
- English
- Business development
- Presentation skills
Senior Consultant - Financial Modelling & Business Case Development
Capgemini —Glasgow
- Hybrid work
- Business development
- Analysis skills
- Recruiting
Delivery Manager (UKSV)
Cabinet Office —Glasgow
- £43,760 - £47,413 a year
- Part-time
- Hybrid work
- PMP
- Presentation skills
- Communication skills
- Annual leave
12d
Commercial Operations & Partnerships Manager
Navitas Safety —Glasgow
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Google Suite
- Contracts
- Communication skills
Quick apply
4d
Sales executive
Arrested Metal Jewellery —Glasgow
- Up to £24,500 a year
- Part-time
- Sales
- Customer service
- English
- Store discount
- Employee discount
Quick apply
13d
Payroll Executive
RSM UK —Grangemouth
- Full-time
- Free parking
Senior Sales Account Manager
GE Vernova —Glasgow
- Full-time
- Remote
- Engineering
- English
- Business development
10d
Business Development Executive - Broker Support
Shawbrook —Glasgow
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
7d
AECOM Advisory - Senior Director (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- Management
- Sales
- Business development
Franchise Consultant (Arabic speaker) located in Scotland
2x Group —Paisley
- From £25,420 a year
- Part-time
- Hospitality
- English
- Business development
- Free parking
Quick apply
Production Chemist (Dispensary)
Chemify Ltd —Glasgow
- Laboratory experience
- English
- Continuous improvement
Quick apply
Customer Service Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Computer literacy
- Writing skills
- Computer skills
- Annual leave
- Employee discount
4d
RELEX Supply Chain Planning Consultant/Senior Consultant
Capgemini —Glasgow
- Hybrid work
- Communication skills
Regional Facilities Assistant
StepChange —Glasgow
- £28,500 a year
- Full-time
- Computer literacy
- Travel
- Communication skills
Quick apply
7d
Brand Marketing and Thought leadership
The Cigna Group —Glasgow
- Full-time
- Hybrid work
- Writing skills
- Leadership
7d
Senior Casework Officer - Civil Service and Royal Mail Pensions
Cabinet Office —Glasgow
- £37,922 a year
- Part-time
- Presentation skills
- Leadership
- Annual leave
10d
Executive Recruiter - 12 Months Fixed Term Contract
Barclays —Glasgow
- Full-time
- Research
- Mentoring
- Budgeting
6d
Business Information Security Officer
Barclays —Glasgow
- Presentation skills
- Mentoring
- Leadership
5d

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internal communications executive jobs near high blantyre, slk

Customer Retention Executive - Glasgow

Matthew Algie -
Glasgow

Apply Now

Job details

Permanent | Full-time
£27,626.30 a year

Qualifications

Sales persuasion
Client engagement
Retention call handling
Complaint handling
Customer relationship management
Churn prevention
Customer loyalty building
Relationship management
Customer interaction
Communication skills
Add-on sales
Negotiation

Full job description

About us:

Were born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and were still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We count some of the industrys leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position: Customer Retention Executive
Location:Glasgow Office
Job type: Full-Time, Permanent
Hours:39.5 hours per week, Monday - Friday
Salary:£27,626.30 per annum plus on-target earnings (up to £400 per month)

About the role:
An excellent opportunity has arisen for an experienced customer retention executive to join us here at Matthew Algie on a permanent full time basis with fixed Monday - Friday shifts.

The Retention Executive will communicate with customers to increase loyalty and retain business or services. The role involves gathering information about non-buying customers within specific sales channels, working closely with the customer and our sales teams to find a solution to any barrier preventing an order being placed. To be successful as a retention executive, you should have a persuasive attitude, excellent customer relationship skills and a passion for sales. The expectation is for you to reduce our non-buyers list, increase sales by creating lasting bonds with our customers.

Responsibilities:

Engaging with customers who havent placed a product order for 90+ days to understand the reason. Proactively looking for solutions to retain their business

and encourage them to stay. You will identify non-buying customer information using already created internal power BI reports.

Use persuasive communication skills to engage with customers intending to cancel their contract with Matthew Algie. Addressing any issues to prevent loss of business.

Identify opportunities to cross-sell existing products and services to customers to generate company revenue. You may also upsell products and services to existing clients to increase sales and improve the profit margin.
Work closely with the sales team to refer accounts where the customer has a different set of needs and requirements.
Work to meet monthly retention targets.
Track reasons for cancellation and customer feedback for future product/service improvement.
After each interaction with the customer our CRM (CE) should be updated. This information will help track customer history and provides information for future interactions.
Keeping up to date with Matthew Algie product, services, and promotional offers. Continuous learning ensures you can address customer inquiries effectively.

Experience:
Essential

2yrs experience gained in a Sales environment, in an active role
Considerable experience in Customer Service environment
Knowledge and understanding of order processing systems.

Skills / Knowledge:

Excellent communication and negotiation skills.
Ability to empathize with and prioritize customer needs.
Patience and ability to manage stress.
Knowledge of the companys products, services, and policies.
Problem-solving skills and the ability to think under pressure.

Personal Attributes:

Ability to work under pressure to meet deadlines and customer timeframes
Ability to work independently and as part of a team
Ability to be flexible to meet the needs of the team and the customer
A strong work ethic
Resilience able to respond professionally and courteously to customer complaints while remaining composed.
Personal motivation and enthusiasm and ability to motivate others
Adaptability, willingness to learn new things and cope well with change

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie

Please note this is not a sponsored role, you MUST have Right to Work in the UK.

Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

Your experience may include some of the following: Sales advisor, telesales advisor, sales executive, telesales executive, phone sales, telephone sales, internal sales, outbound sales, lead generation, business development, etc.

Apply Now

Refine Your Search

internal communications executive jobs in high blantyre, slk

Customer Retention Executive - Glasgow

Executive Director - Accounting & Regulatory Policy

Senior Account Executive - Employee Benefits

Senior Consultant - Financial Modelling & Business Case Development

Delivery Manager (UKSV)

Commercial Operations & Partnerships Manager

Sales executive

Payroll Executive

Senior Sales Account Manager

Business Development Executive - Broker Support

AECOM Advisory - Senior Director (Defence)

Franchise Consultant (Arabic speaker) located in Scotland

Production Chemist (Dispensary)

Customer Service Executive - Glasgow

RELEX Supply Chain Planning Consultant/Senior Consultant

Regional Facilities Assistant

Brand Marketing and Thought leadership

Senior Casework Officer - Civil Service and Royal Mail Pensions

Executive Recruiter - 12 Months Fixed Term Contract

Business Information Security Officer

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