Technical support Work, Jobs in Clowne, Dby (with Salaries)

Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Trainee Technical Support Technician
Niftylift Ltd —Hoyland Nether
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
12d
IT Field Technician
Quattris Global —Sheffield
- £25 - £27 an hour
- Temporary
- Maintenance
- In-person
- Hand tools
Quick apply
4d
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
4d
Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
6d
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
IT Support Technician
Balliante —Rotherham
- £24,000 a year
- Part-time
- Travel
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
21h
Interim Technical Support - 6 month contract
Natural Innovations —Beeston
- Temporary
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
IT Hardware Technician
Chaps IT Recycling LTD —Sheffield
- £26,000 - £28,000 a year
- Overtime
- CRM software
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
12d
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
Digital Inclusion Worker
Citizens Advice North East Derbyshire —Clay Cross
- £25,877 - £28,664 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Training Manager
In-tend —Rotherham
- £25,527.58 - £30,000.00 a year
- Full-time
- Organisational skills
- IT
- Computer skills
- Work from home
Quick apply
12d
IT Support Apprentice
QA Apprenticeships —Doncaster
- £15,600 a year
- Full-time
- Communication skills
- Time management
Senior 1st Line Support
VINCI Construction —Risley
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
1d
IT Application Support
Advanced Supply Chain Group —Sheffield
- £30,000 - £43,000 a year
- Full-time
- Hybrid work
- Annual leave
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Analysis skills

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Desktop Support Analyst

Brightwell -
Chesterfield

Apply Now

Job details

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance

Qualifications

Technical troubleshooting
Incident triage
Desktop support
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Microsoft Office Suite
Analysis skills
Computer networking
SharePoint
ServiceNow
Management reporting
Application support
Communication skills
Microsoft Azure

Full job description

Location: Chesterfield

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Chesterfield, with occasional travel required to Derby as required.

What you’ll do:

Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.
Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.
Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.
Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.
Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.
Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.
Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.
Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.
Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.
Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.
Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.
Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.
Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.
Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.
Other duties, as required.

This role would suit someone with:

Good working knowledge of Windows operating systems and Microsoft 365, including associated applications
Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications
Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)
Ability to learn and adapt to new and changing technologies
Strong customer service and user-facing communication skills
Effective verbal and written communication skills, with the ability to engage stakeholders at all levels
Strong diagnostic and analytical skills
Experience of incident triage and working with competing priorities in a high-volume support environment
Ability to work effectively under pressure
Relevant IT support experience and/or formal IT qualifications
Understanding and confident use of technical terminology
Strong interpersonal and stakeholder management skills
Experience of working with third-party suppliers and support teams
Ability to manage workload and prioritise tasks appropriately within a dynamic environment
Professional and positive approach to work.

Desirable:

O365 admin and other Azure admin services
SharePoint administration
Networking experience e.g. patching, testing, VLAN organisation
Teams room conferencing systems
File integration software, e.g. Boomi, Go Anywhere
8x8 or other Telephony platform management
Egress platforms or similar
Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of up to 7%.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now! (sign up and login link here)

Apply Now

Refine Your Search

technical support jobs in clowne, dby

Desktop Support Analyst

Trainee Technical Support Technician

IT Field Technician

Timetable Support Specialist

Technical Support Specialist

Holiday Cover Support Analyst (Flexible Hours)

IT Support Technician

Interim Technical Support - 6 month contract

IT Hardware Technician

Doors engineer, Technical support

Complex Product Support Associate

NOC/NSCC Technician I

Senior End User Support Technician

Digital Inclusion Worker

Training Manager

IT Support Apprentice

Senior 1st Line Support

IT Application Support

3rd Line Service Desk Engineer

Product Support Specialist

I want to receive the latest job alerts for technical support in clowne, dby

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