Front office Work, Jobs in Gifford, Eln (with Salaries)

Hotel Receptionist
Edinburgh City Hotel Limited —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Front desk
- In-person
Quick apply
6h
Team Member (Admin)
NEXT —Edinburgh
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Cash handling
- Employee discount
3h
AV Technician
Burges Salmon —Edinburgh
- Full-time
- Communication skills
Head of Hospitality & Events
BaxterStorey UK —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hotel
- Budgeting
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- Computer literacy
- English
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
4d
Tech Insight Experience for Women - Engineering
National Westminster Bank PLC —Edinburgh
- £88,600 - £132,900 a year
- Full-time
- Hotel
- Internship
- School
Night Guest Service Agent
Hilton —Edinburgh
- £13.42 an hour
- Full-time
- Bar
- Customer service
- Computer literacy
- Employee stock purchase plan
- Annual leave
7d
Casual Concierge
The Caledonian Edinburgh —Edinburgh
- £12.71 an hour
- Part-time
- Hotel
Quick apply
6d
Loans Pricing Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Banking
- Analytics
12d
Delivery Driver
Pizza Hut —Edinburgh
- Part-time
- Restaurant
- Communication skills
Quick apply
Reception Supervisor
DoubleTree by Hilton Edinburgh City Centre —Edinburgh
- £28,337.92 a year
- Full-time
- Hotel
- Front desk
- Restaurant
- Employee discount
- Referral programme
Quick apply
Accountants Assistant - Hospitality
Virgin Hotels —Edinburgh
- Full-time
- Hotel
- Analysis skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
2d
Marketing Campaign Executive - White Label
Sainsbury's —Edinburgh
- Hybrid work
- Financial services
- Employee assistance programme
- Employee discount
5d
Assistant Manager
Five Guys UK —Edinburgh
- From £35,870 a year
- Weekend availability
- Sales
- Restaurant management
- Quick service & fast food restaurant
- Annual leave
- Employee assistance programme
Trainee Assistant Manager - Hotel
Cardrona Hotel Golf & Spa —Peebles
- £13.50 an hour
- Weekend availability
- English
- Hotel
- Team management
Quick apply
Events Catering Manager | EICC
Levy —Edinburgh
- £31,000 a year
- Business development
- First Aid Certification
- Continuous improvement
- Employee assistance programme
- Employee discount
2d
Hotel Receptionist
The Glasshouse Hotel —Edinburgh
- £12.71 an hour
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Night Guest Service Agent - Part time
Hilton —Edinburgh
- £13.42 an hour
- Part-time
- Bar
- Customer service
- Computer literacy
- Employee stock purchase plan
- Annual leave
7d
Mobile Security Supervisor
Mitie —Edinburgh
- Management
- Computer literacy
- English
14d
Logisitics and Warehouse & Warrenty Coordinator
Canadian Solar SSES (UK) Ltd. —Edinburgh
- Bachelor's degree
- No degree
- Travel
Quick apply

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Hotel Receptionist

Edinburgh City Hotel Limited
Edinburgh

Quick apply

Job details

Full-time
£12.71 an hour
6 hours ago

Qualifications

Bed making
Guest relations
Closing procedures
Clearing tables
Table service
Arranging restaurant reservations
Table service guest greeting
Hospitality venue cleaning or grounds maintenance
Complaint handling
Food and beverage service
Accommodation booking
Greeting and seating guests
Cashing up (food service)
Front desk
Customer interaction
Guest services telephone call handling
Cash handling
Hotel front office operations
Hotel experience

Full job description

GENERAL DESCRIPTION
The Receptionist is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Deputy General Manager to maintain a smooth room bookings service.
MAIN TASKS AND RESPONSIBILITIES
1. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
3. To deal with guest requests to ensure a comfortable and pleasant stay.
4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
5. To be responsible for accurate and efficient accounts and guest billing processes.
6. To assist in keeping the hotel reception area clean and tidy at all times.
7. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
9. To ensure that all reservations and cancellations are processed efficiently.
10. To keep up to date with room prices and special offers to provide accurate information to guests.
11. To report any maintenance, breakage or cleanliness problems to the relevant manager.
12. To administer the general petty cash system and float in an accurate manner.
13. To undertake all training as required (e.g., first aid, health and safety, customer service).
14. To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
15. To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required
16. When on night shift, Audit and balance reports from the day shifts.
17. Schedule guest wake-up calls and reservations for the following day, if doing the night shift.
18. Verify that all EOD work has been performed by other departments during the night shift.
19. When on night shift, run EOD computer functions so they are complete by the end of the shift.
20. Prepare guest bills for next-day checkouts and process reservation cards.
21. Balance cash drawers and record receipts.
22. Ensure that guests are seated and provided with menus promptly.
23. Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
24. Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
25. Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is always maintained.
26. Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
27. Ensure the restaurant areas are clean and well always presented and assist with cleaning and housekeeping duties as required.
28. Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.
29. Assist in the set up and preparation and provide service duties for functions as required.
30. Support the kitchen staff as and when required and in accordance with hygiene and safety regulations.
31. Dusting and polishing furniture and fixtures as and when required.
32. Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks.
33. Maintaining a clean and sanitary kitchen area.
34. Making beds and changing linens, washing windows, Vacuuming and cleaning carpets and rugs, Sweeping/vacuuming, polishing, and mopping hard floors.
35. Using any cleaning equipment such as vacuums, mops, and other cleaning tools.
36. Keeping bathrooms stocked with clean linens, toiletries, and other supplies.
37. Cleaning mirrors and other glass surfaces, emptying trash receptacles and disposing of waste.
In addition to above, any other duties as directed by the Deputy General Manager or other member of the management team.

Job Type: Full-time

Pay: £12.71 per hour

Work Location: In person

Quick apply

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front office jobs in gifford, eln

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