3rd line support Work, Jobs in Pitstone (with Salaries)

Bereavement Support Worker
Grief Encounter —London
- £30,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Experience working with children
- Mentoring
- Sick pay
Quick apply
1d
Residential Underwriter
Enra Specialist Finance —Watford
- Communication skills
- Annual leave
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Managing Quantity Surveyor
M Group —Rickmansworth
- £75,000 - £85,000 a year
- Analysis skills
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Registered Mental Health Nurse
Ellern Mede Ridgeway —London
- £35,000 - £440,000 a year
- Full-time
- Patient care
- Care plans
- Employee assistance programme
Quick apply
2nd Charge Underwriter
Enra Specialist Finance —Watford
- Communication skills
- Annual leave
5d
Lead Test Solutions Engineer
Leonardo UK Ltd —Luton
- £59,400 - £84,955 a year
- Full-time
- Hybrid work
- SDLC
- Flexible schedule
- Referral programme
Senior Project Engineer
VVB Engineering —London
- £90,000 a year
- Full-time
- Bachelor's degree
- Mentoring
Quick apply
Master Data Administrator (12-month Fixed Term Contract)
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- Analysis skills
- Continuous improvement
- Data entry
- Free parking
- Work from home
12d
Head of Finance Systems & Data
Halma plc —Amersham
- ERP systems
- Continuous improvement
- Training & development
Quick apply
Skilled Technician
Veolia ES (UK) Limited —Wembley
- £22.50 an hour
- Full-time
- Automotive diagnostics
- Annual leave
- Employee discount
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Mechanical Supervisor
CBRE —Hatfield
- Full-time
- Customer service
- Administrative experience
- Computer skills
7h

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Bereavement Support Worker

Grief Encounter -
London

Quick apply

Job details

Permanent | Full-time
£30,000 a year
1 day ago

Benefits

Additional leave
Company pension
Sick pay

Qualifications

CRM software
Customer service call handling
Conducting safeguarding risk assessments
Inbound customer enquiry call handling
GCSE
Experience working with children
Mentoring
Data entry
Safeguarding procedures
Experience of working with children and young people
Child safeguarding
Signposting to community resources

Full job description

Grief Encounter was set up in January 2004 to ensure that bereaved children and their families receive the best possible support following the death of a significant other. We deliver both local and national bereavement services, including a national helpline and online service.

Our Vision: A world where no child grieves alone.

Our Mission: Grieving children and families get the help they need.

Our Values are very important to us and, as a member of the Grief Encounter team, you would be expected to hold these in your day-to-day work:

Compassion: We lead with empathy and kindness, putting people first.
Integrity: We act honestly, ethically, and with courage.
Excellence: We deliver the highest quality and make a meaningful difference.

PURPOSE

To ensure bereaved clients receive appropriate, timely support. The role requires managing a caseload of children, young people and families that require low level bereavement support work.

Tasks include reviewing referral forms, completing administrative tasks and acting as the first point of contact for referrals and enquiries from both bereaved families and third party referrers. Supporting family programmes and volunteers.

JOB SUMMARY

Calling bereaved families and 3rd party referrers to discuss support options and to assess eligibility for Grief Encounter services.
Providing guidance and support to callers through calls received on the Grief Encounter support line
Attending and supporting events with children, young people and families taking place evenings and occasional weekends.
Supporting volunteers
Updating client records and ensuring required documentation/forms are completed correctly.
Holding a caseload of families, including delivering short term support programmes.
Signposting client to appropriate (external) services.
General administrative support - including responding to calls, emails, letters, and online submissions from bereaved families wishing to obtain support and/or more information about the organisations and service provision(s).
To ensure the collection, collation, interpretation, and distribution of accurate data (via online CRM systems) so that activities can be analysed and interpreted for the purposes of funding validation, reporting and service improvement.
To promote and represent Grief Encounter at relevant events and meetings as agreed with the Senior Management Team
To work within Grief Encounter’s management and supervision policies.
To provide guidance to external professionals to answer queries with an emphasis on providing effective, timely support.
Work within all policies and procedures, including its Safeguarding, Equality and Diversity Policy, Data Protection Policy, and Health & Safety Policy.

MAIN DUTIES & RESPONSIBILITIES

General

Literature creation: Providing written copy and helping to update and maintain literature relevant to Grief Encounter
Leading on Triage meetings and helpline management to ensure appropriate support/signposting is provided to all referrals received to Grief Encounter
Development and maintenance of a list of reputable signposting agencies/services for use by staff and Volunteers.
Supporting the senior management, and other Grief Encounter teams with the development and success of key projects designed to increase the reach of and access to the service(s).
Leading and supporting resources distribution.
Any other duties commensurate with this post.

Person Specification

Essential:

Relevant experience of working with children, young people and families.
Knowledge and experience of working with a diverse client base
A good knowledge and understanding of the impact of bereavement on families; or demonstrable transferable skills in a relevant field
Experience of meeting targets and key performance indicators
Experience of carrying out risk assessments, in relation to the safeguarding of children and adults
Good listening, support, and advice skills with the ability to assess the needs of callers
Good IT skills, including confidence and experience of using data-based systems
Experience in setting and maintaining professional boundaries
The ability to deal with work pressures, exercise sound judgement, manage time effectively, meet deadlines, to organise and set priorities for your own work.
Flexible to work agreed evenings and occasional weekends as required.
Able to commit to at least 3 office based days per week, with the other 2 working from home as agreed with you manager.

Desirable:

· Experience of working in the child bereavement field.

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

Additional leave
Company pension
Sick pay

Application question(s):

Do you have relevant experience working with children, young people and their families?

Work Location: Hybrid remote in London NW7 4ST

Quick apply

Refine Your Search

3rd line support jobs in pitstone

Bereavement Support Worker

Residential Underwriter

Managing Quantity Surveyor

Registered Mental Health Nurse

2nd Charge Underwriter

Lead Test Solutions Engineer

Senior Project Engineer

Master Data Administrator (12-month Fixed Term Contract)

Head of Finance Systems & Data

Skilled Technician

Mechanical Supervisor

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