Technical support occupations Work, Jobs in Cheddar, Som (with Salaries)

Front Line Support Consultant
Lumera —Bristol
- Monday to Friday
- Hybrid work
- Microsoft Office
- SQL
12d
EIT Operations - Senior Support Technician
Just Eat Takeaway.com —Bristol
- Full-time
- Windows
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Service Desk Engineer (9 Month FTC)
IVC —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Annual leave
- Employee discount
14d
IT Provision & Compliance Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Windows
- IT
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
AC Technical Support Advisor
Daikin Industries Ltd. —Bristol
- Full-time
- Schematics
- Communication skills
Quick apply
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Bristol
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
4d
Software Trainer
Mayden —Bath
- £32,000 a year
- Monday to Friday
- Hybrid work
- Public speaking
- Travel
- AI
- Annual leave
6d
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Salesforce
- English
- Analysis skills
17h
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
7d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Salesforce
- English
- Analysis skills
1d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Charge Point Maintenence Coordinator
Liberty Global —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Developer Support Manager
PlayStation Global —Bristol
- C++
- Travel
- Software development
Quick apply
Technology Services Engineer II
Pax8 Global —Bristol
- £36,000 - £45,000 a year
- Full-time
- Hybrid work
- AI
4d
ERP Support Specialist NAV
Amcor —Bristol
- Full-time
- Azure
- ERP systems
- Microsoft Office
Support Agent
AccountsIQ —Bristol
- Hybrid work
- Salesforce
- Accounting
- Communication skills
- Annual leave
Quick apply
1d
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount

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Front Line Support Consultant

Lumera
Bristol

Apply Now

Job details

12 days ago

Qualifications

Microsoft Windows Server
Jira
Microsoft Office
SQL
Confluence
Active Directory

Full job description

About the role

To be part of the Front Line Support team, managing and resolving support tickets ensuring that our clients, who are using our Pensions software applications, receive first rate customer service and technical support. The primary role is to help resolve technical problems with our software applications, both internally and for our external clients, via email, phone and MS Teams.

What you'll be doing:

No two days will be the same, and each day will present new challenges to you. You will be thinking on the spot, dealing with both incidents and service requests, working collaboratively with other individuals and teams to get to the bottom of the problem. Initially you will be taught how to perform tasks such as password resets and setting up new users in a cloud environment. We will continually help you develop your skillset to progress to more complex Support tasks within the Lumera Operations organisation.

You will need to:

Record and track all incidents and service requests reported using our ticketing system
Triage, troubleshoot, prioritise and resolve (where possible) incidents and service requests, for example password resets, create new users, identifying and fixing (where possible) error messages within our applications, providing information and guidance on workarounds to resolve known issues.
Escalate any incidents and service requests to subject matter experts to assist
Chase tickets where required in a timely fashion, keeping all parties informed of progress
Assign internal issues to appropriate teams, track progress, and pursue / escalate as necessary, keeping all parties informed of progress
Understand our Service Level Agreements (SLA’s) so incidents and service requests are dealt with appropriately and in a timely fashion and do not breach
Provide support service in accordance with the Software Support Policy Document
Be able to identify urgent issues and escalate to the Service Delivery Managers and/or Client Relationship Managers (for example if a P1 or P2 incident)
Provide advice and guidance to our clients across our product suite, software solutions and calculations (full training will be provided)
Share knowledge and best practices
Maintain and create support desk documentation to be shared either internally or with clients
Become familiar with and support new technologies and software as and when they are introduced to the company
Carry out team supported service requests as agreed with your Manager
Work on a rota basis (covering the core support hours Monday to Friday 08:30-17:30)

To thrive in this role, you will need to:

Be able to work both independently and as part of a team
Be confident talking to external clients
Have knowledge of the following would be advantageous, although training would be provided:

1. SQL

2. Active directory Group policies

3. Microsoft Office including Office 365

4. Windows servers

5. Previous support desk experience

6. Ticketing systems experience – JIRA

7. Knowledge base experience – Confluence

Lumera Limited is part of the Lumera group which is dedicated to the digital transformation of the European Life and Pensions industry. As insurtech innovators, we provide technology solutions covering policy administration, data management and migration to a broad, blue-chip customer base. Combining our tech and industry expertise, Lumera also offers a comprehensive range of specialist services tailored to each local market.

Based in Stockholm, Lumera has significant presence with offices in the United Kingdom, the Netherlands, Norway, Sweden, India and Vietnam.

In accordance with Home Office guidance, candidates will be required to evidence their right to work in the UK before commencement of employment. Candidates are therefore encouraged to consider their own right to work options without Lumera sponsorship.

All positions within Lumera are subject to an employee vetting check. We are committed to fair recruitment and will consider the relevance of any information disclosed.

Apply Now

Refine Your Search

technical support occupations jobs in cheddar, som

Front Line Support Consultant

EIT Operations - Senior Support Technician

General Support

Service Desk Engineer (9 Month FTC)

IT Provision & Compliance Analyst

Service Desk Analyst

AC Technical Support Advisor

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Software Trainer

1st Line NOC Engineer, UK

Customer Support Advisor

Senior Service Desk Analyst

1st Line NOC Engineer, UK

External Identity Support Analyst (Cardiff)

Charge Point Maintenence Coordinator

Developer Support Manager

Technology Services Engineer II

ERP Support Specialist NAV

Support Agent

Customer Enablement Specialist

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