Customer service representative Work, Jobs in Rotherham, Eng (with Salaries)

Customer Service Advisor Apprenticeship
Calex UK —Chesterfield
- Full-time
- Computer literacy
- Communication skills
Customer Service & Sales Supervisor
Planet Dance —Batley
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Administrative experience
- Supervising experience
- Free parking
- Employee discount
Quick apply
Client Service Specialist - Commercial Insurance
Aon Corporation —Leeds
- Presentation skills
- Communication skills
- Marketing
Customer Services Assistant
OurCoop —Sutton-In-Ashfield
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
Customer Services Assistant
Chelmsford Star Co-operative Society —Chesterfield
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
3d
Customer Services Assistant - Instore Bakery
OurCoop —Doncaster
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
Customer Care Co-ordinator
BarrattDevelopments —Leeds
- Typing
- Construction experience
- Communication skills
14d
Customer Service Assistant Over 18
Tenpin —Doncaster
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Support Administrator 2 year Fixed Term Contract
Vaillant Group U.K. Ltd —Nottingham
- Temporary
- In-person
- Time management
3d
Customer Services Assistant - Petrol Filling Station
OurCoop —Huddersfield
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
4d
Customer Service Advisor
SKT Welfare —Dewsbury
- £10.85 - £12.71 an hour
- Temporary
- Microsoft Office
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Customer Services Assistant - Petrol Filling Station
Chelmsford Star Co-operative Society —Huddersfield
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
4d

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Customer Service Advisor Apprenticeship

Calex UK
Chesterfield

Apply Now

Job details

Full-time | Apprenticeship

Qualifications

Vehicle service booking
Driving Licence
Computer literacy
GCSE
Complaint handling
Automotive service
Customer interaction
Communication skills

Full job description

IMI-Approved Apprenticeship – Level 2
Employer: Group 1
Location: Basingstoke

Group 1 Ford Basingstoke is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training.

Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.

Key Responsibilities

Assist customers in scheduling service appointments, providing information on available services, and answering enquiries

Greet customers professionally to ensure a positive service experience

Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times

Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations

Coordinate with parts departments to ensure timely availability of components

Keep customers updated on service progress, including any additional work identified during inspections

Handle customer complaints professionally, striving for satisfactory resolutions

Use computerised systems to input service orders, generate invoices, and maintain customer records

Maintain a clean and organised service reception area

Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Working Week

40 hours per week, typically Monday to Friday

Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership

Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face-to-face sessions, and block release training at The Henry Ford Academy.

Training & Time Away From Home

Apprentices are employed directly by Group 1.

Training includes week-long block release, requiring travel and overnight stays away from home at The Henry Ford Academy.

Supported through:

Face-to-face technical and customer service sessions

Virtual classroom sessions and e-learning

Workplace coaching and mentoring

All training aligns with IMI / ESFA standards, providing nationally recognised qualifications and practical skills to succeed.

Qualification

Level 2 Customer Service Practitioner Apprenticeship (IMI)

Duration: 12 months + 12 weeks for End Point Assessment (EPA)

Covers workplace competence, technical knowledge, and OTJ learning

Completion provides a nationally recognised qualification and a clear route into automotive service careers

Salary

Pay is set by the Ford dealership. All apprentices are paid at least the Apprenticeship Minimum Wage, with opportunities for progression as skills develop.
https://www.gov.uk/national-minimum-wage-rates

Entry Requirements

Aged 16+

GCSE (or equivalent) grade A–C / 9–4 in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)

Strong interest in vehicle service and customer support

Excellent problem-solving skills and attention to detail

Ability to work independently and as part of a team

Strong communication and interpersonal skills

Willingness to follow instructions and learn from experienced colleagues

Basic IT skills for documentation and communication

Working towards or holding a valid driving licence

About Calex UK

Calex UK is the official apprenticeship recruitment and training partner to Ford in the UK. They deliver high-quality, employer-led apprenticeship programmes aligned to IMI standards.

Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.

Recruitment Process

Applications are assessed against entry and qualification requirements

Suitable applicants will receive further information by email

If you do not hear back within 5 working days, please assume your application has been unsuccessful

Applicants must provide evidence of qualifications (GCSEs / Functional Skills). Please note that we are unable to accept any documents other than official certificates.

For support, adjustments, or application queries, please contact:
[email protected]

August Start Date

Apply Now

Refine Your Search

customer service representative jobs in rotherham, eng

Customer Service Advisor Apprenticeship

Customer Service & Sales Supervisor

Client Service Specialist - Commercial Insurance

Customer Services Assistant

Customer Services Assistant

Customer Services Assistant - Instore Bakery

Customer Care Co-ordinator

Customer Service Assistant Over 18

Customer Support Administrator 2 year Fixed Term Contract

Customer Services Assistant - Petrol Filling Station

Customer Service Advisor