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operations representative jobs near nottingham, eng

Licensed Customer Service Representative

Gallagher -
Meadows

Apply Now

Job details

Full-time
£20 an hour

Benefits

Matching gift scheme
Flexible schedule

Qualifications

Spanish
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Quality assurance
Quality control
Organisational skills
Customer support
Customer interaction
Typing
Communication skills
Time management

Full job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

GAIS is seeking a Customer Service Representatives (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention and cross selling. They will possess at least one or more of the following skills: telephone customer service/retention/sales/inbound call center experience/Life and health Insurance License.

Position Details:

Pay: $20/hr
Remote: In the Chicago Land area only
Must have an active Illinois Life and Health License
Benefits Start day 1!

How you'll make an impact

AJOR JOB RESPONSIBILITIES:

Consistently maintain an above average on Quality Assurance monitoring scores
Consistently meet or exceed all Customer Service individual and departmental performance metric standards
Continuously improves key job competencies, product knowledge and attend continuous training classes
Provide complete and accurate information to all member inquiries
Effectively and efficiently utilize the technical resources available
Meet departmental goals for cross sales, retention and service.

About You

KNOWLEDGE / SKILLS / EXPERIENCE / EDUCATION REQUIREMENTS:

High school diploma or equivalent required
Holds Active Illinois Health/Life license
Minimum 1 year customer service work experience in an inbound/outbound call center environment
Retention experience desired
Proficient PC skills (Word, Excel, Internet)
Background in insurance or health discount industry preferred but not necessary.
Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
Ability to grow within a goal oriented, heavily measured environment
Ability to consistently meet the minimum established performance standards
Spanish Bilingual a plus

CRITICAL CORE COMPETENCIES:

Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member’s concerns
Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner.
Attention to Detail ensures accuracy and maintains strong quality control procedures
Customer Service: must be able to provide exceptional customer service to members
Computer Proficiency: must have strong PC and typing skills
Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance.
High Level of Self motivation and ability to succeed.
Time Management: Excellent punctuality a must.
Fully remote: Has a designated distract free area to perform remotely as if you were in an office

#LI-KB3

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Apply Now

Refine Your Search

operations representative jobs in nottingham, eng

Licensed Customer Service Representative

Service Transition Consultant

Group Internal Auditor (Exclusive, brand new role)

Operations Controller - Location - Dartford

Amazon & Marketplace Compliance Lead

Client Service Manager

Admin and Marketing representative

Apprentice Vehicle Damage Assessor

Sales and Customer Services Team Leader

Trainee Site Manager

Operator- Admin Specialist

Change Deployment Manager - 12 Months FTC

Head of Operations

Field Sales Representative

Business Development Director-Aerospace, Defence & Industrial

Human Resources Business Partner

BIM Coordinator

Receptionist - Band 2

Warehouse Team Leader

Pharmacy Sales Representative - Midlands

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KNOWLEDGE / SKILLS / EXPERIENCE / EDUCATION REQUIREMENTS:

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