Senior innovation Work, Jobs in Exeter, Eng (with Salaries)

Customer Service / Project Manager
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
1d
Associate - Highways & Infrastructure
WSP —Exeter
- Part-time
- Hybrid work
- Microsoft Excel
- Engineering
- Microsoft Office
- Flexitime
- Work from home
13d
Project Planner
TMS Ltd —Dawlish
- Hybrid work
- Civil engineering
- Microsoft Excel
- Engineering
Quick apply
7d
Lead SHEQ Advisor
JN Bentley —Exeter
- Full-time
- Management
- Travel
- Construction experience
Quick apply
Senior Electronics Design Engineer
Gooch & Housego Torquay —Torquay
- Full-time
- Laboratory experience
- Bachelor's degree
- Software development
- Annual leave
- Employee assistance programme
Quick apply
11d
Category Manager/Senior Category Manager
Wilton Bradley Ltd —Newton Abbot
- Full-time
- Sales
- IT
- In-person
- Free parking
- Employee discount
Quick apply
Incident Response Manager
South West Water —Exeter
- £65,000 a year
- Communication skills
- Annual leave
- Employee discount
3d
Managing Director, Enabling Domain
Met Office —Heavitree
- £130,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Relocation assistance
- Annual leave
6d
GBP 8186 Education Support Assistant
University of Exeter —Exeter
- £28,029 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Manager
Liberty —Exeter
- Overtime
- Customer service
- Driving
- Contracts
- Annual leave
Quick apply
13d
CATEGORY MANAGER / SENIOR CATEGORY MANAGER
Wilton Bradley —Newton Abbot
- Full-time
- Microsoft Excel
- Sales
- IT
- Free parking
- Sick pay
Managing Director, Enabling Domain
Met Office —Exeter
- £130,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Relocation assistance
- Annual leave
Quick apply
6d
Senior Manager
Darnells Chartered Accountants —Newton Abbot
- Sales
- Microsoft Office
- Business development
- Flexible schedule
- Referral programme
6d
BMBS Community Placement Lead (Devon)
University of Exeter —Exeter
- Hybrid work
- University
Graduate Development Programme
Heathcoat Fabrics —Tiverton
- Analysis skills
- Communication skills
- Employee discount
- Sick pay
Business Development Manager
SUEZ —Exeter
- £43,562 - £51,098 a year
- Full-time
- Sales
- Business development
- Presentation skills
9d
Senior/Principal/Associate Ornithologist
AECOM —Exeter
- Full-time
- Hybrid work
Software Team Manager
Keysight Technologies, Inc. —Paignton
- Part-time
- Remote
- Analysis skills
- C++
- Project management
Inter Dealer Broker Relationship Manager
London Stock Exchange Group —Exeter
- Full-time
- English
- Microsoft Office
10d
Postdoctoral Research Associate
University of Exeter —Exeter
- £34,610 - £39,906 a year
- Doctoral degree
- Master's degree
- University
1d

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senior innovation jobs near exeter, eng

Customer Service / Project Manager

GK Signs & Screenprint Ltd -
Exeter

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Driving Licence
Sales
Customer service
ERP systems
Microsoft Office
Administrative experience
Analysis skills
Project management
Organisational skills
Leadership
Communication skills

Full job description

Job Purpose:

The Customer Service / Project Manager is responsible for leading the customer service team to deliver exceptional customer experience. This role involves managing daily operations from receipt of customer orders to delivery of the product and/or service. It is essential to maintain the high quality of service to the customer, resolve complex customer issues, monitor performance and implement strategies to enhance customer satisfaction and loyalty.

Key Duties & Responsibilities:

Leadership & Team Management

Lead, motivate and develop the Customer Service Team to achieve departmental objectives and performance targets.
Support employee growth within the business and build a team to ensure customer satisfaction and successful delivery of all customer requirements.
Foster a culture of accountability, collaboration, customer focus and continuous improvement.

Customer Account Management

Ensure customers receive timely, professional and effective support & communication at all times throughout their journey with the business.
Act as the senior customer interface for key accounts, developing strong relationships and ensuring excellent service delivery.
Engage regularly with customers to gather feedfack and identify improvement opportunities.
Manage customer complaints and coordinate timely resolution of any issues.
Allocate customer accounts appropriately across the team.
Support the team with managing daily administration, quotations and customer projects. Ensuring the accurate and timely data entry into the Company MIS and other business systems.
Prepare reports and presentations as and when required.
Develop and implement customer service policies, procedures and best practices.
Ensure customer requirements are delivered on time, within budget and to agreed quality standards.

Cross-Functional Collaboration

Ensure good communication with all departments at all times for successful delivery of orders and projects. Build strong relationships and ensure the accuracy of information to ensure delivery of orders and projects ‘Right First Time’.
Work closely with the Sales team to support them and the customer.
Work closely with the Production team to ensure they have all the necessary information to be able to produce the orders.
Attend regular Leadership Team meetings.

Quality, Health & Safety and Compliance

Drive a culture of continious improvement.
Ensure Non-Conformance Reports (NCRs) are raised, investigate and closed out in a timely manner.
Ensure all activities comply with Company Policies, including Health & Safely. It is essential to carry out commitment to the ‘Safety First’ culture.
Customer site visits will be required for those projects that have review milestones and to assess product quality, installation standards and customer satisfaction.

Additional Responsibilities

Drive revenue growth within existing accounts through upselling and cross-selling opportunites.
Monitor and improve profitability across customer projects.
Collect and analyse project data relating to costs, materials, labour and lead times.
Support sales activities and customer presentations as required.
Represent the business professionally at customer meetings, site visits and industry events.

Other

Uphold high ethical standards acting with integrity in all interactions with clients and stakeholders, complying at all times with the Company’s Values and Behaviours.
Ensure that the you adhere to relevant laws, regulations, and company policies.
Maintain a strong understanding of the Company’s sales process and sales cycle times.
Maintain an in-depth understanding of the products and services being sold and the industry in which the company operates in.
Act and behave in a way compliant with GK Signs standards and culture.

Qualifications and Experience

Essential

Customer-focused mindset.
Proven sucessful experience in customer service and project management roles, or similar client-facing leadership roles.
Previous sucessful experience in leading and developing teams.
Strong commercial experience and ability to work within budgets to deliver profitable outcomes.
Numerate.
Ability to work under pressure to meet customer deadlines.
Excellent stakeholder management and relationship-building skills.
Strong analytical and problem-solving abilities.
Technical ability and knowledge of Microsoft Office, ERP, CRM and/or MIS systems.
Exceptional verbal and written communication along with presentation skills.
Analytical mindset with attention to detail.
Ability to travel when and if required. Full clean driving license.
Calm under pressure and able to prioritise.
Good organisational and administrative skills.
Creativity and innovation skills.
Self-starter and ability to work independantly.

Desirable

Experience within Print, Signage or related industries.
Relevant professional certification in customer service and/or project management.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior innovation jobs in exeter, eng

Customer Service / Project Manager

Associate - Highways & Infrastructure

Project Planner

Lead SHEQ Advisor

Senior Electronics Design Engineer

Category Manager/Senior Category Manager

Incident Response Manager

Managing Director, Enabling Domain

GBP 8186 Education Support Assistant

Operations Manager

CATEGORY MANAGER / SENIOR CATEGORY MANAGER

Managing Director, Enabling Domain

Senior Manager

BMBS Community Placement Lead (Devon)

Graduate Development Programme

Business Development Manager

Senior/Principal/Associate Ornithologist

Software Team Manager

Inter Dealer Broker Relationship Manager

Postdoctoral Research Associate

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