Technical support representative Work, Jobs in Oxford, Oxf (with Salaries)

Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 - £27,500 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Optical Systems Engineer
Archangel Lightworks —Oxford
- Full-time
- Microsoft Outlook
- Laboratory experience
- Analysis skills
- Annual leave
- Work from home
Quick apply
UK Pre-Sales Solutions Lead - Advanced Networks
Capgemini Sogeti —Abingdon
- English
- Analysis skills
- Travel
OSS & Autonomous Network Engineer
Capgemini —Abingdon
- Hybrid work
- Master's degree
- Travel
- Computer networking
12d
Embedded Software Engineer
Archangel Lightworks —Oxford
- Full-time
- Microsoft Outlook
- C++
- Linux
- Annual leave
Quick apply
Implementation Consultant
Zift Solutions —Oxford
- Full-time
- Salesforce
- Analysis skills
- Project management
Quick apply
Data Analyst, Panels Performance & Business Intelligence
KANTAR —Reading
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
AI LLM Engineer - Autonomous Network
Capgemini —Abingdon
- Hybrid work
- Azure
- Master's degree
- AWS
12d
Sales Development Representative
Quickparts —High Wycombe
- £25,420.00 - £34,962.81 a year
- Full-time
- Hybrid work
- Sales
- English
- In-person
Quick apply
4d
Senior Staff Technical Program Manager - Body, Closures & Chassis
Zoox —Banbury
- £140,000 - £168,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
- Annual leave
- Life insurance
Quick apply
Technician [Signalling Maintenance]
Network Rail —Banbury
- £45,669 a year
- Full-time
- Maintenance
- Leadership
13d
HOFC: Education, Skills and Work-Non-Operational
Ministry of Justice —Aylesbury
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
12d
Higher EMF Scientist- Electromagnetic Field Dosimetry (EMF)
UK Health Security Agency —Chilton
- £35,587 - £43,244 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Engineering
5d
Voids Supervisor
Synergize LTD —High Wycombe
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Maintenance
Quick apply
6d
Security Engineer
Amba Defence Global —Moreton-In-Marsh
- £35,000 - £45,000 a year
- Full-time
- Travel
- Communication skills
- Free parking
Quick apply
Technology Environment Manager - POS & Test Labs - 24 Month FTC
Primark —Reading
- Organisational skills
- Leadership
- Communication skills
Senior Construction Manager
Conrad Energy —Abingdon
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Computer literacy
Quick apply
Site Manager
Hill Group UK —Aylesbury
- No degree
- Construction experience
- Employee discount
Head of Business
Indra Group UK & Ireland —Oxford
- Full-time
- Hybrid work
- Spanish
- Engineering
- English
Quick apply
6h
Senior Animator
Rebellion —Oxford
- Full-time
- Free parking
- Relocation assistance
Quick apply
5d

I want to receive the latest job alerts for technical support representative in oxford, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support representative jobs near oxford, oxf

Customer Helpdesk Support

Gigaclear -
Abingdon

Quick apply

Job details

Full-time
£26,000 - £27,500 a year

Benefits

Company pension
Company events
Employee assistance programme

Qualifications

Customer service
Communication skills

Full job description

With salary rising to £27,500 within 9 months plus max £200 a month bonus

We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Helpdesk Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues and drive them to resolution, you should be comfortable and confident communicating with customers via phone, chat and email and have the ability to break down trouble shooting steps simply and effectively.

Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

Key Responsibilities:

Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes.

Effective Questioning: To diagnose issues accurately, you will need to ask customers the right questions to gather information. This includes inquiring about the timing of the issue, any recent changes to their setup, and specific devices affected. Your ability to ask probing and relevant questions will help narrow down the problem.

Utilizing Tools and Resources: You will have access to various tools and resources designed to aid in troubleshooting. This may include diagnostic software, knowledge databases, you will be trained and proficient in using these resources to assist our customers efficiently.

First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving skills, and a commitment to providing outstanding customer service.

Empathy and Communication: While troubleshooting, it's crucial to maintain a high level of empathy and clear communication with customers. Technical jargon should be explained in a way that is easy for customers to understand, and you should exhibit patience and understanding, even when addressing complex issues.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits, and opportunities

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice

Unlimited access to our online Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values – Own it, Find the Right Way, Work Together, Win Together

Quick apply

Refine Your Search

technical support representative jobs in oxford, oxf

Customer Helpdesk Support

Optical Systems Engineer

UK Pre-Sales Solutions Lead - Advanced Networks

OSS & Autonomous Network Engineer

Embedded Software Engineer

Implementation Consultant

Data Analyst, Panels Performance & Business Intelligence

AI LLM Engineer - Autonomous Network

Sales Development Representative

Senior Staff Technical Program Manager - Body, Closures & Chassis

Technician [Signalling Maintenance]

HOFC: Education, Skills and Work-Non-Operational

Higher EMF Scientist- Electromagnetic Field Dosimetry (EMF)

Voids Supervisor

Security Engineer

Technology Environment Manager - POS & Test Labs - 24 Month FTC

Senior Construction Manager

Site Manager

Head of Business

Senior Animator

I want to receive the latest job alerts for technical support representative in oxford, oxf

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected