It Work, Jobs in Headington, Oxf (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
IT and Infrastructure Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Weekend availability
- Hybrid work
- IT
- Leadership
- Communication skills
Technical Support Specialist
Abbott Laboratories —Witney
- Full-time
- Customer service
- English
- Organisational skills
4d
IT Project Manager
UK Atomic Energy Authority —Culham
- £57,117 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
9d
1st Line Service Desk Engineer
turn IT on —Princes Risborough
- £24,000 - £27,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
5d
IT Technician
RefurbMAC —Oxford
- £9 an hour
- Computer Science
- IT
- Computer skills
Technical Support Executive
Origin —High Wycombe
- £27,000 - £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Employee discount
5d
Technical Support Technician (Office-Based)
Natus Sensory —Bicester
- Full-time
- Microsoft Office
- Communication skills
- Mechanical knowledge
- Free parking
IT Manager - Network Manager - School
hireful —Reading
- £35,000 - £41,000 a year
- Full-time
- Azure
- Microsoft Office
- IT
Quick apply
Business Systems Analyst
Fairhive Homes —Aylesbury
- £37,450.80 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
2d
OSS & Autonomous Network Engineer
Capgemini —Abingdon
- Hybrid work
- Master's degree
- Travel
- Computer networking
ACSM Solution Architect Manager
Microsoft —Reading
- £96,400 - £195,100 a year
- Full-time
- Computer Science
- Master's degree
- Project management
12d
Solutions Architect I
Barracuda Networks Inc. —Reading
- Computer Science
- Up to 50% travel
- Sales
Quick apply
4d
Senior Solutions Architect (UK)
Lumai —Oxford
- Full-time
- Hybrid work
- Machine learning
- IT
- AI
- Annual leave
Quick apply
Infor M3 Senior Presales Solutions Architect
Columbus Global —Reading
- Full-time
- Remote
- IT
Technical Solutions Architect - Commercial
Evolution Security —Marlow
- Full-time
- Hybrid work
- CAD
- System design
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
OT Senior Solution Architect
SSE —Reading
- £58,100 - £87,100 a year
- IT
- Employee discount
- Gym membership
Infor M3 Senior Presales Solutions Architect
Columbus United Kingdom —Reading
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
IT Technical Consultant
Bluespires IT Solutions —Witney
- £30,000 - £50,000 a year
- Full-time
- Azure
- English
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Software troubleshooting
Customer service
Supervising experience
ITIL
IT support
Mobile device management
SharePoint
IT
Communication skills
Active Directory
Intune

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

it jobs in headington, oxf

IT Helpdesk Team Lead

IT and Infrastructure Manager

Technical Support Specialist

IT Project Manager

1st Line Service Desk Engineer

IT Technician

Technical Support Executive

Technical Support Technician (Office-Based)

IT Manager - Network Manager - School

Business Systems Analyst

OSS & Autonomous Network Engineer

ACSM Solution Architect Manager

Solutions Architect I

Senior Solutions Architect (UK)

Infor M3 Senior Presales Solutions Architect

Technical Solutions Architect - Commercial

OT Senior Solution Architect

Infor M3 Senior Presales Solutions Architect

IT Technical Consultant

Data Center Technician , Operations, IT, & Support Engineering

I want to receive the latest job alerts for it in headington, oxf

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