Technical support occupations Work, Jobs in Luton, Bdf (with Salaries)

Operational Support Analyst – Enable Ground Crew
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
4h
Customer Support Agent
Eposability —Hemel Hempstead
- From £28,000 a year
- Overtime
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Principal Technical Support Engineer
Leonardo UK Ltd —Luton
- £53,259 - £71,400 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
12d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
7d
IT Support Officer
HTS (Property & Environment) Ltd —Harlow
- £34,141.30 - £35,443.97 a year
- Full-time
- Travel
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
5d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
IT Support Technician
MAL Contractors (Civil Engineering) Ltd —London
- £24,420.00 - £47,101.73 a year
- Temporary
- Software troubleshooting
- Customer service
- Windows
Quick apply
1st Line Support Engineer
Avrion Networks —Potters Bar
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
School IT Technician
Croft MSP —Hertford
- Full-time
- IT
- In-person
- School
- Employee discount
Quick apply
8d
1st/2nd Line IT Support Engineer
Haus of HR —Olney
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
- Annual leave
Quick apply
Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Customer service
- Engineering
- IT
- Employee assistance programme
- Employee discount
Quick apply
1d
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Customer service
- Flexible schedule
11d
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- IT
Quick apply
4d
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- SQL
- Analysis skills
- Travel
4d
Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- SQL
- Analysis skills
- Travel
4d
Security Engagement Partner
Tesco UK —Welwyn Garden City
- Full-time
- IT
- Communication skills
- Employee assistance programme
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Oracle
- SQL
- Analysis skills
4d
IT Apprentice
Framatome —Cranfield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply

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Operational Support Analyst – Enable Ground Crew

easyJet -
Luton Airport

Apply Now

Job details

Full-time
4 hours ago

Benefits

Company pension
Employee discount
Car scheme

Qualifications

Technical support
Continuous improvement
Root cause analysis

Full job description

Operational Support Analyst – Enable Ground Crew

Luton/Hybrid

Department: Airports & Ground Experience (Enable Ground Crew Product Group)

We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Role Overview

Are you ready to keep a major airline moving? As an Operational Support Analyst, you will ensure the stability, usability, and day-to-day performance of frontline airport operational technology and mobile services across our entire airport network.

Working in a supplier-led ecosystem, you will collaborate with Product Managers, Technical Specialists, and Ground Operations teams to ensure frontline systems remain safe, secure, available, and fit for purpose in live operational environments.

Key Accountabilities:

Operational Support & Service Management

Maintain airport operational systems, mobile apps, devices, and integrations.
Provide advanced support to manage incidents within agreed service levels.
Coordinate service recovery with suppliers during major operational disruptions.
Perform root cause analysis to prevent recurring operational issues.
Participate in the on-call rota for out-of-hours P1/P2 critical incidents.

Monitoring & Operational Awareness

Monitor system health dashboards proactively to identify operational risks.
Track end-to-end workflows between airport systems, handlers, and partners.
Escalate operational risks or service degradation to appropriate teams.

Product, Change & Integration Support

Coordinate testing, validation, and operational readiness for product upgrades.
Verify operational data flows and system interfaces with external partners.
Support onboarding for new airports, operational sites, devices, and suppliers.
Assist Product Managers with live-environment change deployments.

Security, Reporting & Governance

Manage operational access requests and compliance permissions.
Create service reports, dashboards, and trend analysis for decision-making.
Use data insights to support supplier performance management.

Stakeholder Coordination & Continuous Improvement

Build strong relationships with Ground Operations, suppliers, and tech teams.
Communicate technical information clearly to non-technical stakeholders.

Requirements of the Role

What We Are Looking For

Industry Knowledge: Deep understanding of airport operational processes, frontline workflows, and turnaround coordination.
Technical Support: Proven experience in operational product support, system monitoring tools, and device management.
Problem Solving: Ability to perform incident triage, root cause analysis, and handle high-pressure P1/P2 live operational incidents.
Supplier Coordination: Experience working with third-party suppliers and external operational partners.
Communication: Ability to bridge the gap between technical teams and frontline operational users.
Flexibility: Willingness to participate in an out-of-hours on-call support rota.

Key Competencies

Ownership & Delivery: Focused on delivering reliable outcomes under operational pressure.
Customer Value: Prioritises system stability, safety, and passenger experience.
Innovation & Change: Drives continuous improvement in monitoring and reporting tooling.

Location & Hours of Work

This full-time role will be based in Luton, operating within a hybrid working model
Travel across the airport network and operational locations will be required where necessary
Participation in an out-of-hours on-call rota for critical operational incidents is required as part of this role

“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”

How to Apply:
If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team!

What you’ll get in return:

At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.

We offer:

Competitive base salary
20% bonus potential.
25 days holiday, pension scheme, life assurance, and a flexible benefits package.
Discounted staff travel scheme for friends and family
Annual credit for discount on easyJet holidays
‘Work Away’ scheme, allowing you to work abroad for 30 days a year
Electric vehicle lease salary sacrifice scheme

Location & Hours of Work

We operate a hybrid working policy of 40%-60% of the month spent with colleagues.

We look forward to your application and the possibility of you flying high with our team!

Application Process:
Interested candidates should apply through our careers portal.

Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected].

We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

Apply Now

Refine Your Search

technical support occupations jobs in luton, bdf

Operational Support Analyst – Enable Ground Crew

Customer Support Agent

Principal Technical Support Engineer

Technical Provisioning & Support Specialist

1st Line Support Analyst

IT Support Officer

Technical Helpdesk

IT Support Technician

1st Line Support Engineer

School IT Technician

1st/2nd Line IT Support Engineer

Remote Support Engineer

Technical Engineer - 2nd Line

Senior IT Technical Support Analyst - fixed term contract

Freelance Associate Business Analyst Trainer - day rate

Microsoft Platform Support Engineer| Stevenage, UK

Middleware Support Engineer| Stevenage, UK

Security Engagement Partner

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

IT Apprentice

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