Product coordinator Work, Jobs in Derby, Dby (with Salaries)

Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Compliance Coordinator
Warburtons —Eastwood
- Full-time
- Microsoft Office
- Bakery
- Continuous improvement
- Annual leave
- Employee discount
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- First Aid Certification
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Sales Support Coordinator
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Research
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
2d
European Logistics Coordinator
Nutreco —Ashbourne
- Full-time
- Customer service
- Computer literacy
- Communication skills
Creative Coordinator
Frasers Group —Shirebrook
- Full-time
- Management
- Travel
- Communication skills
Quick apply
Weighbridge Coordinator
Holcim —Stoke-on-Trent
- Quality control
- In-person
- Communication skills
- Employee discount
12d
Tekla Detailer/Draughtsperson
B&K Hybrid Solutions Limited —Derby
- Full-time
- Microsoft Word
- Presentation skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Support - EHS Coordinator
Videojet —Nottingham
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Senior Compliance Coordinator
SE Controls (SEC) —Lichfield
10d
Designer & Sales Consultant Kitchens, Bathrooms & Bedrooms
ColeRoberts Ltd —Loughborough
- £28,000 - £34,000 a year
- Full-time
- Sales
- In-person
- Free parking
- Employee discount
Quick apply
Warehouse Coordinator
CEVALogistics —Burton-On-Trent
- Up to £33,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
Service Contract Coordinator
Mettler Toledo —Leicester
- Microsoft Outlook
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
Clinic Coordinator / Receptionist for Skin Clinic
City Laser & Skin Clinic —Leicester
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
10d
Bid Writer
Holcim —Coalville
- Mentoring
- Organisational skills
- Communication skills
- Employee discount
Through Life Support Programme Manager
ESCO Maritime Solutions —Rugeley
- Hybrid work
- PMP
- Engineering
- Continuous improvement
Quick apply
3d
Regional Procurement Manager, UKI OPEX Procurement
Amazon UK Services Ltd. - A10 —Mansfield
- Full-time
- English
- Master's degree
- Bachelor's degree
12d
FOH Supervisor & Social Media Coordinator
The Tudor of Lichfield —Lichfield
- £13.20 - £15.00 an hour
- Weekends only
- Bar
- Inventory control
- Customer service
- Employee discount
Quick apply
6d
Machine Operator
SIMONA Peak Pipe Systems —Chesterfield
- £17.04 an hour
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Life insurance
Quick apply
6d
Senior Bid Writer
Holcim —Coalville
- Mentoring
- Organisational skills
- Communication skills
- Employee discount

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Technical Support & Customer Success Coordinator

Smartfits Installations Limited
Burton-On-Trent

Quick apply

Job details

Permanent | Full-time
£29,000 a year
9 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Report generation
Stakeholder liaison
Ticket management
Internal department liaison
Analysis skills
Project implementation
Computer skills
Customer support
Customer interaction
Communication skills
Help desk
Analytics

Full job description

About Smartfits

Smartfits is one of the UK’s leading vehicle technology installation companies, delivering nationwide projects for some of the UK’s largest fleet operators.

Working with industry-leading technologies including Geotab, Mantis, Prolius and other connected fleet solutions, we pride ourselves on delivering outstanding customer service from project planning through to ongoing technical support.

As our business continues to grow, we’re looking for a motivated and technically minded Technical Support & Customer Success Coordinator to join our Operations team.

This is an excellent opportunity for someone who enjoys technology, problem solving and building strong customer relationships. Full product training will be provided, giving you the opportunity to develop your technical knowledge and progress as the company continues to grow.

The Role

Your primary responsibility will be providing technical support to both our customers and internal teams, ensuring issues are investigated, managed and resolved efficiently.

You’ll become an expert in the systems and technologies we support, helping customers get the very best from their solutions.

You’ll also support our Customer Success team with customer onboarding and project administration when required, including providing holiday cover for the team.

Key Responsibilities

Technical Support

Providing first-line technical support to customers via telephone and email.
Investigating and diagnosing customer issues.
Troubleshooting fleet management and telematics systems.
Managing support tickets through to resolution.
Liaising with suppliers where technical assistance is required.
Raising engineer jobs and arranging appointments where necessary.
Monitoring customer accounts and identifying recurring issues.
Producing reports and assisting customers with system queries.
Learning and maintaining knowledge across multiple technology platforms.

Customer Success Support

When required, you’ll also support our Customer Success function by:

Assisting with onboarding new customers.
Setting up customer accounts, user permissions and system configuration.
Configuring customer reports and databases.
Supporting customer training sessions.
Scheduling project meetings and customer calls.
Providing holiday and absence cover for the Customer Success team to ensure a seamless customer experience.

Project & Administration

Supporting project rollouts from initial setup through to completion.
Keeping customer records accurate and up to date.
Working closely with our Operations, Installations and Engineering teams.
Identifying opportunities to improve customer experience and internal processes.

About You

We’re looking for someone who:

Has excellent problem-solving and analytical skills.
Enjoys learning new technologies and systems.
Has strong computer and IT skills.
Can confidently investigate issues and think logically.
Has excellent attention to detail.
Is organised and able to manage multiple priorities.
Has excellent communication and customer service skills.
Enjoys helping customers and building positive relationships.
Is proactive and takes ownership of their work.
Works well independently and as part of a team.

Previous experience within technical support, customer success, IT support, fleet management or telematics would be advantageous but isn’t essential. We are looking for someone with the right attitude, a willingness to learn and a genuine passion for solving problems.

What Success Looks Like

Within your first six months, we’d expect you to:

Develop a strong understanding of our products and services.
Confidently support customers with technical queries.
Successfully manage support cases from start to finish.
Assist with onboarding new customers and supporting customer projects.
Build strong relationships with customers, suppliers and colleagues.
Become a trusted member of the Operations team and a reliable point of contact for both customers and internal teams.

What We Offer

£29,000 annual salary.
Monday to Friday working.
Company pension.
On-site parking.
Full product and technical training.
A friendly and supportive team environment.
Ongoing learning and development.
Genuine opportunities for career progression as the business continues to grow.
Employee Assistance Program

Why Join Smartfits?

At Smartfits, you’ll be joining a growing business where your ideas, initiative and contribution genuinely matter. We invest in our people, encourage continuous learning and provide opportunities to develop your career as the company expands.

If you’re looking for a varied role where you’ll build technical expertise, support customers and be part of a friendly, ambitious team, we’d love to hear from you.

Apply

Please send your CV along with a short covering letter explaining why you’d be a great fit for the role.

Pay: £29,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

product coordinator jobs in derby, dby

Technical Support & Customer Success Coordinator

Compliance Coordinator

Event Operations Manager

Sales Support Coordinator

European Logistics Coordinator

Creative Coordinator

Weighbridge Coordinator

Tekla Detailer/Draughtsperson

Service Support - EHS Coordinator

Senior Compliance Coordinator

Designer & Sales Consultant Kitchens, Bathrooms & Bedrooms

Warehouse Coordinator

Service Contract Coordinator

Clinic Coordinator / Receptionist for Skin Clinic

Bid Writer

Through Life Support Programme Manager

Regional Procurement Manager, UKI OPEX Procurement

FOH Supervisor & Social Media Coordinator

Machine Operator

Senior Bid Writer

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