It support Work, Jobs in Basingstoke (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
3d
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- Communication skills
Quick apply
11d
IT Specialist
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Communication skills
Quick apply
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
8d
Systems Administrator (Associate)
Visa Europe Limited —Basingstoke
- Computer Science
- Engineering
- Maintenance
4d
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
IT Field Support Engineer
Aspire Technology Solutions —Reading
- £28,860 - £36,000 a year
- Full-time
- Customer service
- Computer networking
- Communication skills
Quick apply
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
12h
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Employee discount
- Flexible schedule
10d
Associate Support Engineer
PaperCut Software —Bracknell
- Full-time
- Hybrid work
- Computer Science
- IT
- Communication skills
Quick apply
Engineer – HW Tech Support
264 Quantum Storage Belgium BV —Bracknell
- £25,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Spanish
- Computer Science
- English
- Employee stock purchase plan
Quick apply
Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Databases
- Travel
- SharePoint
IT Solutions Technician (Apprentice)
Panasonic Manufacturing —Bracknell
- £19,000 - £23,000 a year
- Hybrid work
- SharePoint
- AI
- Business
- Free parking
- Paid training
2d
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £50,000 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
Technical Customer Support Advisor - F'real
Rich Products Corporation —Andover
- Bakery
- Annual leave
2d
Sr. Premium Support Engineer - Identity & Access Management (IAM)
OpenText —Reading
- Java
- Bachelor's degree
- Communication skills
Learning Management System Administrator
Raytheon —Wokingham
- Full-time
- Hybrid work
- Communication skills
- Sick pay
Customer Support Advisor (Early Years / Nursery Funding Software)
Funding Loop —Woking
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Organisational skills
- Work from home
- Sick pay
Quick apply
4d

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
3 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in basingstoke

Second Line Support

Support Technician (EMEA Helpdesk)

IT Specialist

Data Center Technician , Operations, IT, & Support Engineering

Service Desk Analyst

Systems Administrator (Associate)

Assoc Application Analyst

IT Field Support Engineer

IT Analyst Field Support

First Line Triage Technology Support Agent

Associate Support Engineer

Engineer – HW Tech Support

Technical Support Engineer (US hours)

IT Solutions Technician (Apprentice)

Specialist IT Services and Support II

Application Support Analyst

Technical Customer Support Advisor - F'real

Sr. Premium Support Engineer - Identity & Access Management (IAM)

Learning Management System Administrator

Customer Support Advisor (Early Years / Nursery Funding Software)

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