Complaints manager Work, Jobs in Gateshead, Twr (with Salaries)

Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Interviewer Manager - Newcastle
Office for National Statistics —Newcastle upon Tyne
- £28,138 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
11d
Service Manager
Bleep 360 Group —Gateshead
- £38,000 - £40,000 a year
- Travel
- Care plans
- Leadership
- Employee assistance programme
Quick apply
Portfolio Analyst and Stakeholder Manager
Animal and Plant Health Agency —Newcastle upon Tyne
- £42,665 - £46,765 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
- Employee discount
11d
Fixed Term Recall Co-ordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
6d
Contract and Operations Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
8d
Dental Practice Manager
Park Lane Dental Group —Sunderland
- £37,000 - £50,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
12d
Project Support Officer
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Analysis skills
- Project management
- Presentation skills
- Annual leave
- Employee discount
12d
Animal Compliance & Enforcement Officer
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Presentation skills
- IT
- Annual leave
- Employee discount
2d
Senior Personal Assistant
Crown Prosecution Service —Newcastle upon Tyne
- £30,700 - £32,430 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Flexitime
11d
Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
8d
Stakeholder Correspondence Officer
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
2d
Resourcing Advisor
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £29,715 - £34,435 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Project Manager
Animal and Plant Health Agency —Newcastle upon Tyne
- £42,665 - £46,765 a year
- Part-time
- Project management
- Presentation skills
- Leadership
- Annual leave
- Employee discount
2d
Receptionist
Bupa Dental Care —Gateshead
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Senior Performance Analyst
Cabinet Office —Newcastle upon Tyne
- £57,204 - £63,953 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
8d
Specialist Treatment Manager - Psychology Services Group - HMP Frankland
Ministry of Justice —Durham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Head of Digital Economy Act Debt and Fraud Data Sharing Secretariat
Cabinet Office —Newcastle upon Tyne
- £57,204 - £68,558 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
2d
Associate Manager, Community Team
Ubisoft —Newcastle upon Tyne
- Full-time
- Management
Quick apply
4d
Property and Tenancy Support Manager
Aspire Healthcare Group —Newcastle upon Tyne
- £28,000 - £38,000 a year
- Weekend availability
- CRM software
- Customer service
- Maintenance
Quick apply
8d

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complaints manager jobs near gateshead, twr

Head of Training Delivery - Frontline Services

Driver and Vehicle Standards Agency
Gosforth

Apply Now

Job details

Permanent | Part-time | Full-time
£57,515 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Business intelligence
Master's degree
Presentation skills
Human resources
Leadership
PRINCE2 Certification

Full job description

Details

Reference number

468534

Salary

£57,515

plus London Weighting allowance of £4,000 if based at Uxbridge

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Contract type

Permanent

Type of role

Education and Training
Human Resources
Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Leeds, Newcastle upon Tyne, Swansea, Bristol, Nottingham, Avonmouth, Bishopsbriggs, Cambridge, Chadderton, Garretts Green, Gillingham, Gosforth, Guildford, Yeading (Uxbridge)

This role is being advertised in Uxbridge, however the contractual base will be Yeading. While estates work is being carried out in Yeading all posts are being temporarily based at Uxbridge. Successful applicants will start with us at our Uxbridge location. However, everyone will be required to work from Yeading when it reopens in 2028. You will receive the London Weighting allowance of £4,000 while based at Uxbridge and this will continue when we move to Yeading.

About the job

Job summary

Can you manage a multi-disciplinary and geographically dispersed teams?

Do you have experience in leading and managing change?

Are you able to translate technical requirements into education, learning and development products?

If so, wed love to hear from you!

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

Were working hard to:

Make roads safer
Improve services for our customers
Make road transport greener and healthier
Harness the potential of technology and data
Grow and level up the economy

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the Kings birthday
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA

Job description

Provides strategic leadership for DVSAs frontline training delivery, overseeing the development of operational learning for Driving Examiners, Enforcement Officers and Vehicle Assessors. Works with stakeholders to deliver high-quality, customer-focused training and commission specialist solutions aligned to organisational priorities. Leads professional teams, ensuring services meet evolving business needs, align with Civil Service frameworks and support DVSAs future vision, capability and workforce development objectives.

Your responsibilities will include, but arent limited to:

Work with People Directorate colleagues, particularly HR Business Partners and Strategic workforce Planning to gain business intelligence and understanding of strategic business priorities and skills requirements.
Understand the customer/end user requirements, interpreting Department for Transport and organisation priorities and aligning learning needs to DVSA
Demonstrate leadership by providing influence, direction and guidance to staff
Work to cultivate good relationships and communications with internal and external stakeholders.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile which is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Essential qualifications:

MCIPD or a Level 7/Masters qualification in a relevant subject, or equivalent

You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

Required experience:

To be successful in this role you will need to have the following experience:

Experience of leading a professional operational training service in a multi disciplined organisation and working at a strategic level as part of an HR Senior team
Direct experience of developing coherent, fully integrated capability and learning strategies, using management information, customer feedback and understanding organisational and departmental priorities
Demonstrable track record in delivering high quality learning and development services and products
Experience in adult learning
Experience in leading and managing change
Ability to understand technical training requirements and translate technical requirements into education, learning and development products
Experience of managing multi-disciplinary and geographically dispersed teams

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Regular travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Qualifications

MCIPD or a Level 7/Masters qualification in a relevant subject, or equivalent

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Seeing the Big Picture
Delivering at Pace
Leadership

We only ask for evidence of these behaviours on your application form:

Managing a Quality Service

Benefits

Alongside your salary of £57,515, Driver and Vehicle Standards Agency contributes £16,662 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV, behaviour statement and personal statement.

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Behaviours you will be asked to provide a 250-word statement on the following Behaviours: Managing a Quality Service
Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (1000-word count). Please provide evidence of your experience of the following:
Experience of leading a professional operational training service in a multi disciplined organisation and working at a strategic level as part of an HR Senior team
Direct experience of developing coherent, fully integrated capability and learning strategies, using management information, customer feedback and understanding organisational and departmental priorities
Ability to understand technical training requirements and translate technical requirements into education, learning and development products
Experience of managing multi-disciplinary and geographically dispersed teams

Should a large number of applications be received, an initial sift may be conducted using the lead Success Profile behaviour element, Managing a Quality Service. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

The sift will take place week commencing 17/08/2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Behaviours (Seeing the Big Picture, Delivering at Pace and Leadership)
Experience

You will be required to attend an assessment day which will include an interview. Guidance will be provided if you are invited to interview.

The interviews will take place week commencing 14/09/2026

This interview will be conducted in person at our Bristol office. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further Information

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

Appointments for this position will be made in order of merit. If you are successful in the selection process but there are no further available posts for the advertised role, you may be contacted to discuss an offer for a lower graded role (with similar experience and responsibility requirements).

If you are unsuccessful in the selection process, your application may be considered for a lower graded position if your demonstrated skills and experience meet the requirements of the alternative position. Candidates will be considered in order of merit.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Julie Kanaan
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Qualifications

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information