Job Purpose
The Pharmacy Manager is responsible for the professional leadership, safe and effective operation, and commercial performance of the pharmacy. The postholder will ensure the delivery of exceptional patient care through the provision of NHS and private pharmacy services, whilst maintaining compliance with all General Pharmaceutical Council (GPhC), NHS, MHRA, and legal requirements.
The Pharmacy Manager will lead, develop, and motivate the pharmacy team to provide outstanding pharmaceutical care, achieve service and business objectives, and continuously improve the quality and range of services offered.
Key ResponsibilitiesProfessional Leadership
- Act as the Responsible Pharmacist in accordance with legal requirements.
- Ensure the safe and effective running of the pharmacy at all times.
- Lead by example, maintaining the highest professional and ethical standards.
- Promote a culture of patient safety, clinical excellence, and continuous improvement.
- Supervise, coach, and develop the pharmacy team.
- Conduct staff appraisals, performance reviews, and development planning.
- Ensure all staff work within their competence and training.
Clinical Responsibilities
Provide expert pharmaceutical care, including:
- Clinical checking and authorisation of prescriptions.
- Providing expert medicines advice to patients and healthcare professionals.
- Supporting medicines optimisation.
- Resolving prescribing queries.
- Identifying and managing medicine-related risks.
- Supporting antimicrobial stewardship.
- Promoting evidence-based prescribing and self-care.
NHS Pharmacy Services
Lead and deliver all commissioned NHS pharmacy services, including:
- NHS Pharmacy First Service.
- NHS Blood Pressure Check Service.
- Ambulatory Blood Pressure Monitoring.
- New Medicine Service (NMS).
- NHS Contraception Service.
- Smoking Cessation Service.
- Seasonal Flu Vaccination Programme.
- COVID-19 Vaccination Programme (where commissioned).
- Community Pharmacist Consultation Service (where commissioned).
- Healthy Living Pharmacy initiatives.
- Emergency supply of medicines.
- Public health campaigns.
- Any future NHS commissioned services.
Responsibilities include:
- Assessing patient eligibility.
- Clinical consultations.
- Diagnosis and treatment within service specifications.
- Referral to other healthcare professionals where appropriate.
- Accurate clinical record keeping.
- Maintaining service quality standards.
- Meeting NHS contractual requirements.
Private Clinical Services
Lead and provide a comprehensive range of private healthcare services, including:
- Travel Health consultations.
- Travel Vaccinations.
- Malaria prevention advice and medication.
- Weight Management Services.
- Independent prescribing consultations (where qualified).
- Ear Wax Removal using microsuction and/or irrigation (ear syringing), where appropriately trained.
- Vitamin B12 injections.
- Vitamin D injections (where offered).
- Private Flu Vaccinations.
- Private COVID vaccinations (where available).
- Occupational vaccinations.
- Chickenpox vaccination.
- MMR vaccination.
- HPV vaccination.
- Shingles vaccination.
- Meningitis vaccinations.
- Pneumonia vaccinations.
- RSV vaccination (where available).
- Allergy consultations.
- Health screening services.
- Point-of-care testing.
- Private prescribing services.
- Men's health services.
- Women's health services.
- Sexual health services.
- Any additional private healthcare services introduced by the business.
Vaccination Responsibilities
Where appropriately trained and accredited:
- Conduct clinical assessments.
- Obtain informed consent.
- Administer vaccinations safely.
- Manage vaccine stock.
- Maintain cold chain requirements.
- Complete all clinical documentation.
- Report adverse reactions.
- Maintain resuscitation readiness.
- Ensure compliance with national vaccination guidance.
Weight Management Services
- Conduct patient consultations.
- Assess eligibility for treatment.
- Prescribe medicines where appropriately qualified.
- Monitor treatment outcomes.
- Provide lifestyle and nutritional advice.
- Ensure ongoing clinical follow-up.
- Maintain accurate records.
Ear Wax Removal Services
Where appropriately trained and competent:
- Assess patient suitability.
- Perform ear wax removal using approved techniques, including microsuction and/or irrigation.
- Identify contraindications.
- Recognise when referral is required.
- Maintain equipment and infection control standards.
- Document consultations and outcomes.
Vitamin B12 Injection Service
Where appropriately trained and legally authorised:
- Assess patient suitability.
- Obtain informed consent.
- Administer Vitamin B12 injections safely.
- Monitor for adverse reactions.
- Maintain accurate patient records.
- Ensure appropriate storage and handling of medicines.
Operational Management
- Manage the daily operation of the pharmacy.
- Ensure adequate staffing levels.
- Manage rotas and workforce planning.
- Oversee stock purchasing and inventory control.
- Monitor controlled drugs.
- Minimise stock losses and waste.
- Ensure efficient prescription workflow.
- Maintain a clean, organised, and compliant pharmacy environment.
Regulatory Compliance
Ensure compliance with:
- General Pharmaceutical Council (GPhC) Standards.
- Medicines Act.
- Human Medicines Regulations.
- NHS contractual requirements.
- MHRA guidance.
- Controlled Drugs legislation.
- Data Protection Act and GDPR.
- Health and Safety legislation.
- Safeguarding requirements.
- Infection Prevention and Control standards.
- Standard Operating Procedures (SOPs).
Business Performance
- Deliver pharmacy growth and profitability.
- Achieve NHS service targets.
- Develop and expand private healthcare services.
- Promote new services to patients and local healthcare providers.
- Monitor Key Performance Indicators (KPIs).
- Control expenditure and improve efficiency.
- Support business development initiatives.
- Build relationships with GP practices, Primary Care Networks (PCNs), care homes, and other healthcare providers.
Team Leadership
- Recruit, train, and retain pharmacy staff.
- Mentor Pharmacists, Pharmacy Technicians, Dispensers, and Counter Assistants.
- Delegate responsibilities effectively.
- Foster teamwork and collaboration.
- Promote continuous learning and professional development.
- Manage employee performance and wellbeing.
Quality Assurance
- Lead clinical governance activities.
- Conduct audits.
- Investigate incidents and near misses.
- Implement corrective actions.
- Maintain quality improvement programmes.
- Prepare for GPhC inspections.
- Ensure continuous service improvement.
Person SpecificationEssential
- Registered Pharmacist with the General Pharmaceutical Council (GPhC).
- Valid GPhC registration with no restrictions affecting practice.
- Experience working in community pharmacy.
- Strong clinical knowledge.
- Excellent leadership and communication skills.
- Ability to manage a multidisciplinary team.
- Excellent organisational and time management skills.
- High level of professionalism and integrity.
- Strong IT and digital literacy.
Desirable
- Independent Prescriber qualification.
- Travel Health qualification.
- Vaccination accreditation.
- Ear Wax Removal (Microsuction and/or Irrigation) training.
- Weight Management Service accreditation.
- Independent Prescribing experience.
- Experience managing NHS advanced services.
- Leadership or management qualification.
- First Aid and Basic Life Support certification.
Knowledge and Skills
- Clinical decision-making.
- Medicines optimisation.
- NHS pharmacy contracts.
- Private healthcare services.
- Clinical governance.
- Risk management.
- Patient-centred care.
- Business development.
- Financial management.
- Leadership and coaching.
- Service improvement.
- Regulatory compliance.
- Excellent interpersonal and communication skills.
Continuing Professional Development
Maintain competency through ongoing training in:
- GPhC Continuing Professional Development (CPD).
- Independent Prescribing (where applicable).
- Travel Health.
- Vaccination updates.
- Ear Wax Removal.
- Weight Management.
- Pharmacy First.
- Safeguarding Adults and Children.
- Infection Prevention and Control.
- Basic Life Support and anaphylaxis management.
- Information Governance and GDPR.
- Equality, Diversity and Inclusion.
- Health and Safety.
- Fire Safety.
- Any mandatory NHS or organisational training.
Working Conditions
- Responsible for the safe operation of a busy community pharmacy.
- Frequent patient consultations and clinical decision-making.
- Standing for extended periods.
- Managing competing priorities in a fast-paced environment.
- Occasional evening, weekend, and bank holiday working.
- Responsibility for confidential patient information and controlled medicines.
General Responsibilities
The Pharmacy Manager is expected to:
- Place patient safety and care at the centre of all decisions.
- Maintain the highest standards of professional conduct.
- Lead innovation in pharmacy services.
- Ensure compliance with all legal and regulatory requirements.
- Represent the pharmacy professionally within the local healthcare community.
- Undertake any other reasonable duties consistent with the seniority of the role.
Pay: £50,000.00-£60,000.00 per year
Benefits:
- On-site parking
- UK visa sponsorship
Work Location: In person
