Crm systems manager Work, Jobs in Lydney, Gls (with Salaries)

Senior CRM Executive
The Jockey Club —Cheltenham
- Full-time
- CRM software
- Presentation skills
- Continuous improvement
- Annual leave
9d
Customer Service Manager
Elements Solutions Inc —Bristol
- From £55,000 a year
- Customer service
- ERP systems
- Leadership
- Free parking
- Employee assistance programme
Business Development Manager
Aspens —Bristol
- £65,000 a year
- Sales
- School
- Negotiation
- Annual leave
- Life insurance
Coffee Account Manager (Central England & Wales) – Wholesale, Barista Training & Customer Support
Extract Coffee Roasters —Bristol
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Café
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Key Account Manager
Assystem —Bristol
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Events Manager
Ian Coley Shooting School —Cheltenham
- Full-time
- CRM software
- Hospitality
- Management
- Free parking
- Store discount
Quick apply
5d
Partnerships Manager
Eden Conveyancing —Bristol
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Annual leave
Quick apply
4d
Member Support Specialist – Nights & Weekends
Bond OpCo, LLC —Trellech
- 8 hour shift
- Continuous improvement
- Data entry
- In-person
- Annual leave
- Flexible schedule
Corporate Relationship Manager - Bristol
Metro Bank PLC —Bristol
- Hybrid work
- Hospitality
- Customer service
- SharePoint
Business Development Manager
Bristol Waste Company —Bristol
- £41,257.00 - £53,634.10 a year
- Full-time
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager
Element Materials Technology —Bristol
- Sales
- Business development
- Bachelor's degree
- Annual leave
- Life insurance
Commercial Account Manager (UK)
Mattermost —Kingswood
- Remote
- CRM software
- Microsoft Outlook
- Sales
Quick apply
Business Development Manager (Compound Semiconductor)
Oxford Instruments plc —Bristol
- Engineering
- Business development
- Travel
- Annual leave
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
Event Operations Executive
Lockleaze Sports Centre —Lockleaze
- £25,000 - £27,500 a year
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
Quick apply
1d
Sales Manager
Evolve Home Energy Solutions —Cwmbran
- From £40,000 a year
- Full-time
- CRM software
- Management
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
3d
Business Development Manager - Maritime UK
L3Harris Technologies —Bristol
- Hybrid work
- Negotiation
- Gym membership
14d
Marketing Lead
Cotswold Energy Group —Stonehouse
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Social media management
Quick apply
Wealth Planner / Snr Wealth Planner / Dir. Wealth Planning
Arbuthnot Latham —Bristol
- CRM software
- Sales
- Microsoft Office
New Homes Sales Manager
Hill Group UK —Bristol
- CRM software
- Sales
- Leadership
- Employee discount
6d

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Senior CRM Executive

The Jockey Club -
Cheltenham

Apply Now

Job details

Full-time
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

CRM software
Presentation skills
Continuous improvement
Communication skills
Copywriting

Full job description

Job Advert

Job title: Senior CRM Executive

Based at: Cheltenham Racecourse

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a Senior CRM Executive with a genuine passion for CRM, insight and data to develop and deliver a multi-channel CRM contact strategy for Cheltenham Racecourses, with a particular focus on the Cheltenham Festival, ensuring delivery of agreed CRM revenue and engagement performance targets.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Senior CRM Executive will

Take ownership of the end-to-end Cheltenham Festival CRM contact cycle, defining and managing all messaging touchpoints including on-sale launch and customer experience, through to post-event wrap up performance reporting.
Define and manage all other Cheltenham CRM campaigns, working closely with Marketing, Digital and Partnerships teams to influence and incorporate their plans across integrated CRM channels, while forecasting their expected revenue impact.
Plan, execute and monitor multi-channel CRM campaigns across email, SMS, push notifications, in-app and direct mail to increase customer engagement, loyalty and revenues.
Manage the Cheltenham Membership CRM Lifecycle, working closely with the Marketing and Membership teams to acquire new members and retain existing members via a program of engagement and renewal campaigns.
Work with the CRM & Insights manager to define, execute and optimise customer/fanbase lifecycle journey workflows through welcome/nurture, engage/retain, monetisation/upsell, reward/win back and feedback/advocacy.
Write copy, choose imagery/artwork and brief internal design teams to create compelling content and impactful campaigns.
Demonstrate an insight and data led approach, with detailed understanding of the Group’s SCV and Fast Stats targeting platforms, with strategy and tactics informed by customer insight dashboards and previous campaign performance.
Utilise insight and segmentation modelling to build targeting groups comprising demographic, purchase, engagement, interaction, preference, and interest data. Prepare, distribute and present post campaign performance reporting, recommending actionable insights that deliver continuous improvement.
Demonstrate full understanding of CRM systems, using your expert knowledge to fully leverage the capabilities of Dot Digital and Attractions IO.
Assist with the set-up, implementation and reporting of data acquisition opportunities (online and at-venue data capture) to help grow marketable database volumes.
Define and deliver targeting lists for outbound telephone calling, CRO/Digital personalisation and paid media targeting/suppression/look-a-likes.
Continuously develop/test new campaign concepts/ideas and review working practices/processes, ensuring effectiveness and efficiency is proven ahead of adoption across the wider CRM team.
Serve as the main contact for all customer service inquiries, including group tickets, memberships, and site experience, on both race days and non-race days.
Champion CRM best practice and ensure all CRM activities comply with data protection regulations.
Mentor CRM Execs, setting high working standards to aspire to, through strong attention to detail, presenting performance to senior leaders, and adherence to CRM processes.
Execute additional large course CRM and Data tasks as required, to support shifting CRM and Marketing priorities.

About you.

Proficiency in building, deploying and testing CRM campaigns
Experience using Dotdigital or a similar ESP/ Customer Engagement Platform and using data, insight and segmentations to define targeting groups
Skilled in campaign reporting, copywriting, test and learn approaches, metrics and KPIs
Ability to balance customer centricity and commercial focus
Highly organised and process driven
Strong understanding of Marketing Automation and Customer Journey Mapping.
Meticulous attention to detail and proofing
Excellent communication skills (written & verbal)
Ability to work on multiple campaigns in parallel and flex style to suit the needs of diverse and competing stakeholders
Self-motivated, problem solving and solutions focused
Acts as a mentor to junior colleagues
Understands and has experience using GA4 (or similar analytics tools). Faststats (or similar data targeting platforms)

What we offer in return

All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
An award-winning pension scheme provider with a generous employer contribution
A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
25 days annual leave
Access to a suite of Learning & Development training resources from renowned providers
A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 10th August but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.

Apply Now

Refine Your Search

crm systems manager jobs in lydney, gls

Senior CRM Executive

Customer Service Manager

Business Development Manager

Coffee Account Manager (Central England & Wales) – Wholesale, Barista Training & Customer Support

Key Account Manager

Events Manager

Partnerships Manager

Member Support Specialist – Nights & Weekends

Corporate Relationship Manager - Bristol

Business Development Manager

Business Development Manager

Commercial Account Manager (UK)

Business Development Manager (Compound Semiconductor)

Technical Support Engineer

Event Operations Executive

Sales Manager

Business Development Manager - Maritime UK

Marketing Lead

Wealth Planner / Snr Wealth Planner / Dir. Wealth Planning

New Homes Sales Manager

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