Support analyst Work, Jobs in Pontypridd, Rct (with Salaries)

External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Databases
- Analysis skills
- APIs
Quick apply
Case Reviewer (Cardiff)
OFGEM —Cardiff
- £26,694 - £31,853 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
Microsoft PowerBI Reporting Analyst
General Dynamics Land Systems UK —Pentrebach
- £45,600 - £57,000 a year
- Full-time
- Azure
- SQL
- APIs
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Communication skills
- Time management
- Free parking
- Employee discount
2d
Associate, Analyst NAA Operations CoE, Audit and Assurance
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- AI
- Communication skills
IT Support Analyst (Applications)
TOAST —Llansamlet
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Cyber Analyst
Admiral —Cardiff
- Analysis skills
- Communication skills
- Annual leave
3d
Cyber Security Analyst
Admiral —Cardiff
- Communication skills
- Annual leave
10d
Head of AI & Analytics
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Annual leave
- Flexible schedule
CSV Analyst 12 Month FTC
Norgine —Hengoed
- Bachelor's degree
- Continuous improvement
- Communication skills
Quick apply
Analyst, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- No experience needed
- Analysis skills
- Quality control
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Senior Data Quality Analyst
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
21h
Asbestos Analyst
SOCOTEC UK & Ireland —Bridgend
- Overtime
- Remote
- Travel
- Annual leave
Quick apply
Business Intelligence Analyst
North Somerset Council —Weston-super-Mare
- £35,412 - £38,220 a year
- Part-time
- Hybrid work
- Analytics
- Annual leave
9d
PBS Practitioner
ivolve Care and Support —Cardiff
- £26,812.50 - £29,152.50 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Referral programme
Information Security Analyst - Vulnerability Management
Starling —Cardiff
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
Principal Data Scientist
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Machine learning
- Annual leave
- Flexible schedule
11d
Financial Analyst - Senior
Cummins Inc. —Cwmbran
- Budgeting
- Accounting
Pricing Manager - Travel
Admiral —Cardiff
- Hybrid work
- Analysis skills
- Team management
- Business
- Annual leave

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External Identity Support Analyst (Cardiff)

Kocho -
Cardiff

Quick apply

Job details

Full-time

Qualifications

Fiddler
Authentication
Technical troubleshooting
Incident management
Zero Trust Architecture (Architecture security)
User account provisioning
Databases
Analysis skills
IT permissions management
Technical writing
APIs
Application support
Communication skills
PowerShell scripting
PowerShell
Identity & access management

Full job description

(This role is Cardiff based)

About Kocho

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. We now have offices in Cardiff and Cape Town which follow the style of our London space.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Role Overview

The External Identity Support Analyst provides advanced (3rd‑line) technical support and expertise for external identity platforms and customer identity solutions. The role is essential to ensuring stable, secure, and high‑performing identity services across our Managed Solution Support portfolio.

Key Responsibilities

Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
Maintain and improve the Configuration Management Database (CMDB) for supported services.
Support smooth transition of clients and projects into Managed Solution Support.
Contribute to the development and enhancement of Kocho’s identity service offerings.
Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
Influence clients to adopt best‑practice approaches for secure and scalable identity management.
Act as an advocate for clients when working with internal teams and Senior Management.
Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.

Essential Skills & Experience

Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
Ability to read and modify code in .NET and C#.
Experience with SQL and database management tools.
Solid working knowledge of PowerShell for automation and diagnostics.
Experience supporting enterprise-scale environments.
Understanding of federation and identity protocols:
- SAML 2.0
- OAuth 2.0
- OpenID Connect
- Token flows, claims, sessions
Experience in operational support roles within business environments.
Ability to work effectively in virtual, collaborative, and team-based settings.
Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
Strong analytical and problem‑solving ability.
Demonstrated learning agility and a willingness to adopt new identity technologies.
Understanding of security principles including least privilege, secure design, and common vulnerabilities.
Familiarity with:
- Authorization concepts (roles, permissions, app registrations, service principals)
- User and group lifecycle management (creation, modification, deletion, dynamic groups)
Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).

Additional Beneficial Skills & Experience (Desirable)

Experience with operation and support of:
- Azure AD B2C / Entra External ID
- Microsoft Entra ID (formerly Azure AD)
- Azure DevOps
Relevant Microsoft certifications such as:
- SC‑300 (Identity & Access Administrator)
- SC‑900 / AZ‑900 fundamentals
Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management.
Familiarity with API debugging and tooling (e.g., Fiddler, Postman, browser developer tools).
Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning).
Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics.
Understanding of Zero Trust architecture and its application to external identity.
Experience participating in incident management, including P1/P2 handling, root cause analysis, and post‑incident reviews.

Quick apply

Refine Your Search

support analyst jobs in pontypridd, rct

External Identity Support Analyst (Cardiff)

Case Reviewer (Cardiff)

Microsoft PowerBI Reporting Analyst

IT Service Desk Analyst

Associate, Analyst NAA Operations CoE, Audit and Assurance

IT Support Analyst (Applications)

Cyber Analyst

Cyber Security Analyst

Head of AI & Analytics

CSV Analyst 12 Month FTC

Analyst, Quality Risk and Security Services

Senior Service Desk Analyst

Senior Data Quality Analyst

Asbestos Analyst

Business Intelligence Analyst

PBS Practitioner

Information Security Analyst - Vulnerability Management

Principal Data Scientist

Financial Analyst - Senior

Pricing Manager - Travel

I want to receive the latest job alerts for support analyst in pontypridd, rct

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