Blinx Triage Team Leader job description & person specification
Job Title
Triage Team Leader
Line Manager
Operations Manager
Accountable to
Practice Manager
Hours per week
37.5
Job Summary
Duties can include but are not limited to managing the Triage Team, prioritising the team’s workload, acting as line manager, and carrying out 121s and annual appraisals, overseeing the Blinx triage process and carrying out research, adhering to policy and procedure, deputising for the Operations Manager when required. Responsible for undertaking a wide range of data inputting duties in support of the multidisciplinary team.
Primary Responsibilities
The following are the core responsibilities of the Triage Team Leader. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Act as the line manager for your team.
b. Delegate workload daily in an effective manner to your team
c. Prioritise own workload.
d. Organise rota’s, holiday cover and sick leave for your team
e. Cover other Team Leaders as required.
f. Manage patient complaints as per protocol.
g. Manage HR issues within own department and within own competence.
h. Carrying out regular 121s and annual appraisals
i. Managing Blinx as per the protocols in place
j. Triage the main Blinx list
k. Oversee the appointment book to ensure no appointment slots are unfilled
l. Move GP appointments as required
m. Liaise with pts to inform them of what is happening
n. Check emails and manage accordingly
o. Manage the triage admin list
p. Manage the 111 list
q. Manage Chronic Disease appointments and specialist clinics
r. Chase up await response outstanding
s. Re-allocate appointments for any absent GPs
Secondary Responsibilities
In addition to the primary responsibilities, the Triage Team Leader may be requested to:
- Partake in audit as directed by the audit lead
- Carry out any reasonable duties as requested.
- Covering for the team during annual leave and sickness
Generic Responsibilities
All staff have a duty to conform to the following:
Equality, Diversity & Inclusion (ED&I)
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Team work is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
Staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Person Specification
Essential
Educated to GCSE level or equivalent
Experience of working with the general public
Experience of effectively managing a team
Experience of establishing effective office administrative systems
Excellent communication skills (written and oral)
Excellent IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving & analytical skills
Ability to follow policy and procedure
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Desirable
GCSE Mathematics & English (C or above)
Degree level qualified
Experience of working in a health care setting
Emis user skills
Data analysis skills
Excellent attention to detail
Job Types: Permanent, Full-time
Pay: From £14.66 per hour
Benefits:
Work Location: In person
