Field service engineer Work, Jobs in Lutterworth Le17 (with Salaries)

Desktop Support Engineer L1
Cameo —Leicester
- £24,784.50 - £25,000.00 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
4d
Field Service Engineer - East Midlands
Savaria Corporation —Coalville
- £26,000 - £50,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Field Service Engineer (Nottingham/Leicester)
InPost UK —Leicester
- Analysis skills
- Quality control
- Hand tools
- Annual leave
Quick apply
Mechanical Maintenance Engineer
Mars —Melton Mowbray
- £39,300 - £44,300 a year
- Full-time
- Microsoft Excel
- Engineering
- Programmable logic controllers
- Free parking
- Annual leave
SGT-A35 Service Engineer
Siemens Energy —Warwick
- Full-time
- Engineering
- No degree
- Communication skills
4h
Engineer Surveyor, Pressure Systems: Leicester
Zurich Insurance —Leicester
- Up to £55,917 a year
- Overtime
- Engineering
- IT
Field Service Engineers Midlands
Tomra —Corby
- £35,000 - £40,000 a year
- Overtime
- Power tools
- Communication skills
Quick apply
14d
Field Service Engineer - RoboShot
FANUC Europe Corporation —Coventry
- Full-time
- Analysis skills
- IT
- Communication skills
5d
IT Infrastructure Field Support Engineer
Eurofins UK Forensic Services —Tamworth
- Monday to Friday
- Customer service
- Laboratory experience
- Travel
- Free parking
- Annual leave
Quick apply
4d
FIELD SERVICE ENGINEER
Torquemeters —Northampton
- Microsoft Office
- Travel
- Communication skills
- Annual leave
Senior Reliability Maintenance Engineering Technician, EMA5 RME
Amazon UK Services Ltd. —Kettering
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
Senior Epitaxy Equipment Engineer
Lumentum —Towcester
- Weekend availability
- Schematics
- Engineering
- English
UK Technical Service Manager
Changan UK R&D Centre —Birmingham
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Senior Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Coalville
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
CDS: Small Works Engineer - East Midlands
Obsequio Group —Leicester
- Up to £43,000 a year
- Overtime
- Maintenance
Quick apply
12d
Engineering Facilities Manager
HeliosX —Leamington Spa
- Engineering
- Presentation skills
- Bachelor's degree
Quick apply
Field Service Technician - SANY Construction Plant
T H White Ltd —Coventry
- Up to £22 an hour
- Overtime
- Maintenance
- In-person
- Communication skills
- Employee discount
- Life insurance
Quick apply
6d
Maintenance Team Lead/Senior Supervisor - Daventry, UK, Reliability, Maintenance and Engineering (RME), RME
Amazon UK Services Ltd. —Northampton
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
Mobile Generator Engineer
Summit platforms —Ashby-De-La-Zouch
- £45,000 a year
- Overtime
- Customer service
- Maintenance
- Travel
- Life insurance
Quick apply
11d
Sr. EU Site Process Engineer, EU CF PE
Amazon UK Services Ltd. —Coventry
- Full-time
- Engineering
- English
- Bachelor's degree
14d

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Desktop Support Engineer L1

Cameo -
Leicester

Quick apply

Job details

Full-time
£24,784.50 - £25,000.00 a year
4 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Incident management
Customer service
Logistics
Administrative experience
Analysis skills
Organisational skills
IT
Communication skills

Full job description

Job Summary

We are seeking a proactive and customer-focused Service Desk Agent to join our Service Desk team, supporting UK and international customers across Server and Storage, IT infrastructure, Telephony, and Data Networking services.

You will act as the first point of contact for customer requests, taking full ownership of hardware-related incidents throughout the entire ticket lifecycle — from initial logging and triage through to escalation, parts coordination, scheduling, resolution, and closure. The role involves close collaboration with internal technical teams, suppliers, and field engineers to ensure faults are resolved right first time and within agreed Service Level Agreements (SLAs).

This is a fast-paced, operational role requiring strong organisational skills, a calm and analytical approach to problem-solving, and a commitment to delivering an exceptional customer experience. As our service portfolio continues to evolve, you will need to demonstrate flexibility, adaptability, and a genuine enthusiasm for learning new technologies and processes.

The role operates on a shift basis between 9:00am and 5:30pm, covering core office hours. You must be comfortable working as part of a team and independently, using initiative, following defined processes, and communicating effectively with customers and stakeholders.

To support your success, comprehensive training will be provided at our Leicestershire headquarters for approximately 2–4 weeks until you are fully competent with Cameo’s ticketing systems, tools, and processes.

Key Duties and Responsibilities

You will take end-to-end ownership of service desk tickets, ensuring timely resolution, clear communication, and adherence to contractual obligations. Responsibilities include, but are not limited to:

Logging, tracking, prioritising, and documenting incidents and service requests received via phone and email.
Performing initial triage and troubleshooting, escalating complex issues to 2nd/3rd line engineers or Cisco TAC where appropriate.
Managing hardware break-fix cases from start to finish, ensuring effective coordination between customers, suppliers, engineers, and internal teams.Ordering and sourcing parts from internal warehouses or approved third-party suppliers, ensuring SLA compliance.
Scheduling and dispatching field engineers efficiently, optimising resources based on location, skillset, urgency, and SLA.
Coordinating engineer visits and ensuring parts availability prior to attendance.
Proactively communicating progress updates to customers, internal teams, and management throughout the ticket lifecycle.
Providing proof of delivery for parts-only requests and managing returns logistics.
Raising and managing purchase orders, sales orders, and approvals for chargeable works.
Ensuring SLAs are consistently met and following escalation procedures when risks are identified.
Maintaining high-quality standards for customer experience, call handling, and documentation.
Closing tickets accurately, ensuring all parts are returned, boot stock is replenished, serial numbers are updated, and records are complete.
Supporting invoicing by approving sales orders on chargeable tickets.Identifying opportunities for continuous service improvement, highlighting process gaps, recurring issues, and efficiency improvements to Service Management.
Building strong, professional relationships with customers, colleagues, suppliers, and other stakeholders.
Supporting ad-hoc tasks as required by the Service Desk Team Leader or Head of Service Delivery.

During periods of low ticket volumes, you will assist other Cameo departments as required to support business needs. Full training will be provided. Tasks may include project case administration, reporting, purchase order management, stock analysis, and other operational activities.

Key Personal RequirementsEssential

1–2 years’ experience in a customer service, service desk, or support role.
Strong analytical and problem-solving skills.Ability to work independently, make informed decisions, and recognise when escalation is required.
Excellent customer service ethos with clear, confident verbal and written communication skills.
Strong administrative, coordination, organisational, and prioritisation abilities.
Ability to work under pressure and meet tight deadlines.
Flexible, adaptable, and positive “can-do” attitude.
Willingness to learn, develop, and embrace change.
Commercial awareness and understanding of service delivery environments.

Desirable

Experience or knowledge of IT hardware break-fix, server and storage environments, or data centre operations.
Experience working with ticketing systems
Understanding of Incident Management
Understanding of SLAs, KPIs, and contractual service delivery.
Experience coordinating field engineers or third-party suppliers.
Knowledge of logistics, parts management, or supply chain processes.
Strong attention to detail and commitment to process adherence.

Pay: £24,784.50-£25,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

field service engineer jobs in lutterworth le17

Desktop Support Engineer L1

Field Service Engineer - East Midlands

Field Service Engineer (Nottingham/Leicester)

Mechanical Maintenance Engineer

SGT-A35 Service Engineer

Engineer Surveyor, Pressure Systems: Leicester

Field Service Engineers Midlands

Field Service Engineer - RoboShot

IT Infrastructure Field Support Engineer

FIELD SERVICE ENGINEER

Senior Reliability Maintenance Engineering Technician, EMA5 RME

Senior Epitaxy Equipment Engineer

UK Technical Service Manager

Senior Reliability Maintenance Engineering Technician

CDS: Small Works Engineer - East Midlands

Engineering Facilities Manager

Field Service Technician - SANY Construction Plant

Maintenance Team Lead/Senior Supervisor - Daventry, UK, Reliability, Maintenance and Engineering (RME), RME

Mobile Generator Engineer

Sr. EU Site Process Engineer, EU CF PE

I want to receive the latest job alerts for field service engineer in lutterworth le17

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