Customer service manager Work, Jobs in Mitcheldean, Gls (with Salaries)

Customer Service Manager
AmTrust International —Bishops Cleeve
- £45,000 - £60,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Employee assistance programme
- Life insurance
8d
Senior Operations Manager
GXO Logistics —Bristol
- Up to £65,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
Business Manager
Baylis Automotive —Gloucester
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Store discount
- Health & wellbeing programme
Quick apply
4d
Business Development Manager (South East)
Markey Group —Gloucester
- Full-time
- Sales
- Business development
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
General Manager
Riverside Consultancy —Gloucester
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Depot Manager
InPost UK —Gloucester
- Monday to Friday
- Continuous improvement
- Organisational skills
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Café Operations Manager
Rose & Ramble —Hereford
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Employee discount
Quick apply
3d
Deputy Store Manager
B&M Retail —Chepstow
- Weekend availability
- Retail management
- Leadership
- Employee discount
Customer Experience Manager
Dunelm —Cheltenham
- Weekend availability
- Continuous improvement
- Training & development
- Retail management
7h
Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £31,930 a year
- Full-time
- Microsoft Word
- Computer literacy
- Analysis skills
- Annual leave
Quick apply
9h
Venue Bookings Manager
Worcestershire County Cricket Club —Worcester
- £30,000 a year
- Weekend availability
- Writing skills
- Hotel
- Supervising experience
- Free parking
- Annual leave
Quick apply
8d
Operations Manager, Amazon Logistics, Amazon Logistics
Amazon UK Services Ltd. —Berry Hill
- Full-time
- Engineering
- English
- Master's degree
Workshop Manager
Listers —Hereford
- Up to £50,000 a year
- Full-time
- In-person
- Health & wellbeing programme
- Employee discount
Account Manager
LKQ Corporation —Cheltenham
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
General Manager - Argos
Sainsbury's —Malvern
- From £34,500 a year
- Customer service
- Retail management
- Leadership
- Employee discount
7d
Assistant Hotel Manager
TravelodgeHotels —Gloucester
- Up to £29,000 a year
- Part-time
- Bar
- Customer service
- Hotel
- Annual leave
- Employee discount
Quick apply
Sales Manager
NEXT —Hereford
- From £11,745 a year
- Part-time
- Customer service
- Retail management
- Employee discount
1d
Site Coordinator Manager
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Manager - Gloucester
BoyleSports —Gloucester
- £13.20 an hour
Quick apply
Customer Service Team Leader
Paddy Power —Cheltenham
- From £13.25 an hour
- Employee discount
- Sick pay

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customer service manager jobs near mitcheldean, gls

Customer Service Manager

AmTrust International -
Bishops Cleeve

Apply Now

Job details

Full-time
£45,000 - £60,000 a year
8 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Case record updates
Internal department liaison
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Relationship management
Customer interaction
Training & development
Leadership
Communication skills
A Level
Negotiation
Time management

Full job description

Applications are considered on a rolling basis Bishops Cleeve Hybrid Yearly salary: £45,000 - £60,000

Customer Service Manager – Structural Warranty Claims

Cheltenham | Full Time

Join a Team That Makes a Difference

Position Overview

Marley Risk Consultants Ltd are chartered Loss Adjusters, servicing the needs of the Property Latent Defects Insurance market across the UK. Established in 2013, we have offices in Cheltenham, Shrewsbury and London and are going through a period of growth to meet the needs of our expanding client base.

We are looking for an ambitious Customer Service Manager to lead the delivery of excellent customer service across the organisation, ensuring customers and stakeholders receive a professional, responsive and consistent service at all times.

Initially, the role will work closely with our Customer Experience team, providing support with customer escalations and service improvement initiatives. Over time, the role will assume increasing responsibility for our Dispute Resolution activities, ultimately taking ownership of the Dispute Services function.

The successful candidate will work collaboratively across the business to identify opportunities for continuous improvement, enhance customer journey and ensure customer feedback, complaints and disputes are managed fairly, effectively and in accordance with relevant policies, procedures and industry requirements.

Essential Job Functions

Lead the day-to-day operation of the Customer Services Team, ensuring a consistently high level of customer support.
Support the management of customer complaints and escalated customer issues.
Assist in the delivery and ongoing development of Dispute Resolution and ADR services.
Facilitate effective communication between customers, business leaders and other stakeholders to help achieve positive outcomes.
Monitor service performance and customer satisfaction, identifying trends and opportunities for improvement.
Analyse customer feedback, complaints and dispute data to support decision making and service enhancement.
Develop and maintain customer service and dispute resolution processes, procedures and guidance.
Build and maintain effective relationships with customers, partners, regulators and industry bodies.
Support continuous improvement initiatives across customer services and dispute resolution activities.

Key Responsibilities

Manage and develop team members through effective coaching, support and performance management.
Act as an escalation point for complex customer enquiries.
Ensure customer cases are managed in accordance with company policies, procedures and service standards.
Maintain high levels of quality, consistency and professionalism across all customer interactions.
Support the Customer Experience Team in investigating, resolving and reporting on customer complaints.
Contributes to the successful delivery of mediation and dispute resolution services, ensuring impartiality and fairness throughout the process.
Ensure accurate maintenance of records, case documentation and management information.
Work collaboratively with internal departments to enhance customer journey
Develop and implement improvements to customer journeys and service standards.
Ensure compliance with relevant consumer legislation, regulatory requirements and industry standards.
Support the development of quality frameworks, policies, procedures and terms and conditions.
Take ownership of projects, initiatives or functional responsibilities as delegated by senior management.
Initiate the development of the Dispute Resolution function and associated stakeholder relationships.

Qualifications, Experience, Competence

Experience

Educated to A-Level standard or equivalent.
Strong team development through coaching and driven leadership
Experience managing end-to-end dispute resolution processes, investigating complex complaints and escalated cases, analysing evidence, and facilitating successful outcomes for all parties.
Skilled in negotiation, mediation, stakeholder management, and regulatory compliance, with a proven ability to resolve conflicts efficiently while maintaining high standards of customer service and organisational integrity."

Functional/Technical Competencies

Passionate people leader
Conflict resolution and mediation skills
Strong investigation and analytical abilities
Excellent verbal and written communication
Negotiation and influencing skills
Attention to detail
Problem-solving and decision-making
Emotional intelligence and empathy
Ability to remain impartial and objective
Organisational and time-management skills
Knowledge of relevant legislation and regulatory requirements

What You'll Receive

Enhanced company pension
Discretionary company bonus scheme
Cycle to work scheme
Tech scheme
Life insurance (following successful completion of probationary period)
Private medical insurance (following successful completion of probationary period)
Flexible working
Employee assistance programme
Pure gym membership

Our Values

Everything we do is guided by our core values:
Integrity

We do the right thing, even when it's not the easiest option. We make fair, balanced decisions and always put customers at the centre of our thinking.

Expertise

We are specialists in our field. We continually learn, develop and share knowledge to deliver exceptional outcomes for customers and colleagues.

Empowerment

We trust our people to take ownership, make decisions and contribute ideas that improve the way we work.

Supportive

We work together, support one another and recognise that great outcomes are achieved through teamwork and collaboration.

Dynamic

We embrace change, innovation and new ways of working to continuously improve the customer experience.

Authentic

We are genuine, transparent and respectful in every interaction, building trust with customers, colleagues and stakeholders.

Support for your Continuing Career

Enhanced Maternity and Paternity leave

Free Gym Membership

ABOUT THE COMPANY

At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we’ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind.

We believe our people are our greatest asset. That’s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and makearealimpact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice.

Daisy Clover | Contact Person

Send e-mail

Apply Now

Refine Your Search

customer service manager jobs in mitcheldean, gls

Customer Service Manager

Senior Operations Manager

Business Manager

Business Development Manager (South East)

General Manager

Depot Manager

Café Operations Manager

Deputy Store Manager

Customer Experience Manager

Helpdesk Team Manager

Venue Bookings Manager

Operations Manager, Amazon Logistics, Amazon Logistics

Workshop Manager

Account Manager

General Manager - Argos

Assistant Hotel Manager

Sales Manager

Site Coordinator Manager

Assistant Manager - Gloucester

Customer Service Team Leader

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