Learning and development administrator Work, Jobs in Aldershot, Ham (with Salaries)

Customer Support Advisor (Early Years / Nursery Funding Software)
Funding Loop —Woking
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Organisational skills
- Work from home
- Sick pay
Quick apply
2d
People Systems Coordinator
ESP Global Services Limited —Reading
- £30,000 - £35,000 a year
- Microsoft Excel
- Oracle
- Microsoft Office
Quick apply
Business Support Administrator - Guildford
HCRG Care Group —Guildford
- From £24,853 a year
- Call to connect
- Microsoft Outlook
- Computer literacy
- Databases
- Employee discount
Quick apply
14d
Student Support Administrator - Part-Time
Pitman Training Reading —Reading
- £13.33 an hour
- Full-time
- Microsoft Outlook
- Customer service
- In-person
- Annual leave
Quick apply
21h
Business Support Administrator - Guildford & Woking
HCRG Care Group —Guildford
- From £24,853 a year
- Monday to Friday
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Employee discount
Quick apply
6d
Loan Administrator
Step One Finance —Woking
- Full-time
- Microsoft Excel
- Customer service
- Computer skills
Quick apply
Collections Administrator
myPOS —Reading
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Junior Technical Writer
Motorola Solutions —Uxbridge
- Full-time
- Hybrid work
- English
- Travel
- AI
- Employee assistance programme
1d
Acute Oncology and RDC Administrator
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £33,262 - £36,027 a year
- Hybrid work
- Writing skills
- Databases
- Administrative experience
6d
Housing Administrator
Field Lane Foundation —Reigate
- £27,000 a year
- Organisational skills
- Communication skills
13d
Technical Account Manager
Black Duck Software, Inc. —Theale
- Computer Science
- DevOps
- Engineering
HR Officer (L&D and HR Operations)
More House School —Farnham
- £34,000 - £38,000 a year
- Full-time
- Human resources
- In-person
- Training & development
Quick apply
7d
SEN Administrator
Hawley Woods School —Hawley
- £28,042 - £29,256 a year
- Full-time
- Administrative experience
- Care plans
- Communication skills
- Employee discount
Business Administrator (Nursery Base)
Happy Days Nurseries —Farnham
- Up to £20,800 a year
- Part-time
- Administrative experience
- Organisational skills
- Leadership
Quick apply
12d
Portals Administrator
LRG —Camberley
- Remote
- Microsoft Excel
- SharePoint
- IT
Quick apply
Team Administrator
Surrey County Council —Guildford
- From £28,546 a year
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Administrator
HCRG Care Group —Camberley
- £24,853 a year
- Full-time
- Administrative experience
- Communication skills
- Office experience
- Employee discount
Quick apply
12d
NetSuite Consultant Remote Working (Fleet
Nolan Business Solutions —Fleet
- Remote
- English
- Analysis skills
- APIs
- Free parking
- Employee assistance programme
Administrator
PPG Health In Justice —West Drayton
- Up to £29,837 a year
- Monday to Friday
- Inventory control
- Computer literacy
- Databases
- Employee discount
5d
Property Data Administrator
InfoTrack —Woking
- £26,300 - £28,300 a year
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
11d

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Customer Support Advisor (Early Years / Nursery Funding Software)

Funding Loop
Woking

Quick apply

Job details

Full-time
£30,000 - £40,000 a year
2 days ago

Benefits

Casual dress
Work from home
Sick pay

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Microsoft Excel
Inbound customer enquiry call handling
Computer literacy
UK GDPR
Ticket management
General Data Protection Regulation (GDPR)
Organisational skills
Computer skills
Application support
Phone etiquette
Communication skills

Full job description

Are you a nursery manager, deputy, or administrator who's spent time processing funding claims, parent queries, and completing the funding paperwork? That experience is exactly what we need. Our best support advisors aren't software experts, they're people who've worked in a nursery office, chased funding forms and submitted claims to Local Authorities. If that's you, we'll teach you the software side.

Funding Loop is an established and fast-growing software company specialising in streamlining the Early Years funding process for nurseries and Early Years settings across England. Following a period of significant growth, we are expanding our team and we're looking for someone who knows Early Years funding from the inside.

We are a small, passionate team dedicated to simplifying the Early Years funding claims process for nurseries and Early Years settings. Our software reduces complexity and administrative burden for both Early Years settings and parents.

About the Role

As a Customer Support Advisor, you will be part of a friendly and collaborative support team. You'll be the first point of contact for nursery managers and staff using our platform, helping them with exactly the kind of funding and admin questions you've probably answered yourself, just from the other side of the phone or email. No coding, no tech background required. We'll train you fully on our systems.

This role offers a balance of teamwork and autonomy, giving you ownership of your workload while working closely with colleagues across the business. It also provides opportunities to develop your technical and customer support skills as the company continues to grow.

Key Responsibilities

Provide first-line technical support to customers via phone, email, and live chat, ensuring queries are handled promptly and professionally.
Support nursery managers, owners, and staff with software-related questions, guiding them through features and functionality.
Diagnose and troubleshoot software issues, escalating more complex problems to the appropriate team when required.
Log, track, and manage support tickets accurately, maintaining clear records of customer interactions.
Prioritise and manage your workload effectively, ensuring urgent issues are resolved in a timely manner.
Contribute to the creation and maintenance of support resources such as FAQs, knowledge base articles, and user guides.
Collaborate with colleagues to share customer feedback and help drive ongoing product improvements.

Essential Skills & Requirements

Knowledge and experience of the Early Years sector and funding processes
Ability to work both independently and as part of a team.
Strong organisational skills with the ability to prioritise tasks effectively.
Highly organised and efficient, with excellent attention to detail.
Ability to work well under pressure and meet deadlines.
Confident using Windows-based software and applications.
Strong IT literacy with a proactive and positive approach to learning new systems.
Excellent written and verbal communication skills.
Strong problem-solving ability, with the confidence to apply knowledge and experience to resolve customer issues.

Desirable Skills / Experience

Previous experience of Funding Loop software.
Previous experience of Nursery Management software (e.g Famly / Connect / EyWorks)
Previous experience of working in a software support role.
GDPR and handling personal data.

Working Arrangements

This is a full-time, permanent hybrid role based at our Woking office. After the initial office based induction / training period you will be required to spend 3 days per week in the office, and will have the flexibility to work from home for the remaining 2 days should you wish. This arrangement supports flexibility while maintaining close collaboration with your team and the wider business.

Candidates must currently reside in the UK and have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role. This role will require a Basic DBS check.

What We Offer

A supportive and collaborative working environment.
A small, highly committed team focused on delivering an excellent customer experience.
Hybrid working with flexibility.
Opportunities for training, skill development, and career growth as the company expands.
The chance to be part of a growing company making a real difference in the Early Years sector.
Competitive salary, dependent on experience.

If you enjoy helping people, solving problems, and being part of a small team where your contribution really matters, we’d love to hear from you.

Job Type: Full-time

Pay: £30,000.00-£40,000.00 per year

Benefits:

Casual dress
Sick pay
Work from home

Ability to commute/relocate:

Woking, Surrey: reliably commute or plan to relocate before starting work (required)

Application question(s):

Can you please give a brief explanation of why you think you would be a good fit for this role?

Experience:

early-years: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Woking

Quick apply

Refine Your Search

learning and development administrator jobs in aldershot, ham

Customer Support Advisor (Early Years / Nursery Funding Software)

People Systems Coordinator

Business Support Administrator - Guildford

Student Support Administrator - Part-Time

Business Support Administrator - Guildford & Woking

Loan Administrator

Collections Administrator

Junior Technical Writer

Acute Oncology and RDC Administrator

Housing Administrator

Technical Account Manager

HR Officer (L&D and HR Operations)

SEN Administrator

Business Administrator (Nursery Base)

Portals Administrator

Team Administrator

Administrator

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Administrator

Property Data Administrator

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