Case manager Work, Jobs in Devonport, Dev (with Salaries)

Switchboard Operative
University Hospitals Plymouth NHS Trust —Plymouth
- £25,272 a year
- Full-time
- Hotel
1d
Service Locator
Kier Group —Plymouth
- Full-time
- Travel
- In-person
- Communication skills
- Flexible schedule
Senior Cost Manager (Water and Environment Infrastructure)
AECOM —Plymouth
- Full-time
- Hybrid work
- Contracts
- Communication skills
Innovative Planning Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)
Laminar Projects —Plymouth
- Full-time
- Hybrid work
- Project management
Engineering Surveyor (Machine Control)
Kier Group —Plymouth
- Full-time
- Civil engineering
- Travel
- Organisational skills
- Flexible schedule
Innovative Project Controls Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)
Laminar Projects —Plymouth
- Full-time
- Hybrid work
- Project management
- Construction
- Communication skills
Section Engineer
Kier Group —Plymouth
- Full-time
- Engineering
- No degree
- Travel
- Flexible schedule
8d
Night Care Assistant-Full Time
Hartley Park Care Home —Plymouth
- £13.02 - £13.27 an hour
- Weekend availability
- Care experience
- In-person
- Care plans
- Free parking
Quick apply
13d
Security Coordinator
Kier Group —Plymouth
- Full-time
- Analysis skills
- Travel
- Communication skills
- Flexible schedule
2d
Trainee Dispenser
Boots —Plymouth
- £16 an hour
- Weekend availability
- No experience needed
- Travel
- IT
- Employee assistance programme
- Employee discount
2d
Children’s Community Therapy Technical Instructor
University Hospitals Plymouth NHS Trust —Plymouth
- £25,760 - £27,476 a year
- Full-time
1d
Neurology Pathway Coordinator
University Hospitals Plymouth NHS Trust —Plymouth
- £25,760 - £27,476 a year
- Full-time
- IT
- Communication skills
1d
Dispenser
Boots —Plymouth
- £16 an hour
- Weekend availability
- Travel
- IT
- Employee assistance programme
- Employee discount
2d
Specialist Haematology Dietitian
University Hospitals Plymouth NHS Trust —Plymouth
- £39,959 - £48,117 a year
- Part-time
- Care plans
2d
Framework Planning Manager - UK (Hybrid)
Laminar Projects —Plymouth
- Hybrid work
- Microsoft Excel
- English
- Construction
1d
Fixed Term Band 5 Occupational Therapist
University Hospitals Plymouth NHS Trust —Plymouth
- £32,073 - £39,043 a year
- Weekend availability
6h
Junior Clinical Teaching Fellow (StR Lower) – Emergency Medicine
University Hospitals Plymouth NHS Trust —Plymouth
- £54,499 a year
- Full-time
- Education
- Teaching
- Annual leave
12h
Clinical Procurement Nurse
University Hospitals Plymouth NHS Trust —Plymouth
- £49,387 - £56,515 a year
- Full-time
- Master's degree
- University
1d
Finance Business Partner
University Hospitals Plymouth NHS Trust —Plymouth
- £49,387 - £64,750 a year
- Full-time
- Analysis skills
- Negotiation
1d
Regional HR Advisor
Calor Gas Ltd —Coryton
- Up to £45,000 a year
- Temporary
- Microsoft Outlook
- Management
- Travel
2d

I want to receive the latest job alerts for case manager in devonport, dev

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Switchboard Operative

University Hospitals Plymouth NHS Trust -
Plymouth

Apply Now

Job details

Full-time
£25,272 a year
1 day ago

Full job description

To support the delivery of a professional, responsive and customer focussed call centre and reception function including all aspects of general administration, specialist system operation, and customer service across the wider Site Services department. The post holder will be required to receive, direct, and inform callers projecting a professional, polite image at all times allocating tasks to the portering team using a Task Management system to record, update, track and close-down requests.

The post holder will deliver excellent customer care and undertake the role in line with the vision and values of the organisation to maintain a safe and helpful hospital environment, and display integrity, fairness exemplary personal behaviour and be a role model for other staff members.

This role operates 24 hours / 7 days per week and is worked on a shift basis.

The post holder will work and communicate with all internal and external stakeholders including patients, clinical and non-clinical hospital staff.

This role has no budgetary control

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

A switchboard/helpdesk operator will be required to respond to an influx of telephone calls both internal and external. The operator assists callers by answering the line and connecting the caller to the correct person or department

Assist porters in ensuring their tasks are carried out

Be an active member of the switchboard/helpdesk/reception team and support the delivery of a highly effective, quality, and responsive service

Be a positive role model and actively promote the Trust’s values

Support the Customer Support Manager to ensure that all services are available 24/7, patient focussed, and effective

Provide cover as appropriate during periods of absence of any member of the customer services team

Work accurately and methodically

Work in a team but use own initiative

Use IT/communications equipment

Be confident using the phone

Take day to day responsibility for the switchboard alarm systems

Follow agreed policies with regards to major incidents, fire alarms and others

Use a Task Management System for recording, initiating action and responding to the customer

Undertake ad-hoc duties as requested by the Manager within scope of skills and capacity

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.

If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment manager for this post who will put you into contact with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

To be part of a 24/7 rota covering switchboard/Hotel Services Helpdesk/Site Services Helpdesk, and main reception duties on a rotational basis

Ensure incoming calls are answered and processed in a polite & timely manner be friendly and welcoming

Be patient and understanding, deal with people who may be angry or upset

Work with all types of people

Ensure emergency response calls to switchboard are processed and managed correctly in line with emergency procedures

Be aware of the Major incident plan ensure that correct procedures are carried out in the event of a Major Incident and communicate with designated/relevant personnel.

Ensure alarms connected with or communicated to Switchboard are processed to relevant on-call personnel and relevant 999 emergency services in the event of an alarm sounding.

To assist in general switchboard duties including programming the bleep console, issuing batteries for bleeps/radiopagers, organising repairs for faulty bleeps, utilising the switchboard inbox to ensure on call rotas are received and communicated, informing Team Leader of any changes required to Trust directories.

Ensure Planet Enterprise is kept up to date and calls are raised, prioritised, and processed in accordance with guidelines.

Welcome visitors in a professional and courteous manner at main reception, ensuring queries are dealt with efficiently, including using PIMS to locate patient whereabouts as required

Access PIMS to locate patient whereabouts as required.

For further information please see attached job description

Apply Now

Refine Your Search

case manager jobs in devonport, dev

Switchboard Operative

Service Locator

Senior Cost Manager (Water and Environment Infrastructure)

Innovative Planning Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)

Engineering Surveyor (Machine Control)

Innovative Project Controls Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)

Section Engineer

Night Care Assistant-Full Time

Security Coordinator

Trainee Dispenser

Children’s Community Therapy Technical Instructor

Neurology Pathway Coordinator

Dispenser

Specialist Haematology Dietitian

Framework Planning Manager - UK (Hybrid)

Fixed Term Band 5 Occupational Therapist

Junior Clinical Teaching Fellow (StR Lower) – Emergency Medicine

Clinical Procurement Nurse

Finance Business Partner

Regional HR Advisor

I want to receive the latest job alerts for case manager in devonport, dev

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected