Client advisor Work, Jobs in Lechlade, Gls (with Salaries)

Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
1d
HR/ER Advisor
Lodge Security Ltd —Cirencester
- £30,000 - £36,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Village Advisor
Bupa —Witney
- £12,000 a year
- Part-time
- Marketing
- Employee discount
- Gym membership
Quick apply
Optical Dispensing Assistant
Bayfields Opticians —Swindon
- £26,748.80 - £28,000.00 a year
- Full-time
- Organisational skills
- Front desk
- IT
Quick apply
2d
Customer Service Advisor
Network Plus —Kidlington
- £27,000 - £28,000 a year
- Full-time
- Computer literacy
- Computer skills
Quick apply
14d
Service Desk Advisor - Weekends
Trust Systems —Cirencester
- £28,000 - £29,000 a year
- Weekend availability
- English
- Windows
- Driving
- Free parking
- Work from home
Quick apply
Strategic Client Solution Lead
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
5d
Estates Officer
NHS Professionals —Oxford
- £24.61 an hour
- Temporary
- Engineering
- Organisational skills
- In-person
Quick apply
2d
Director Optimization and Training
Sirva —Swindon
- Full-time
- Project management
- Continuous improvement
- Team management
2d
Senior Ornithologist
Tetra Tech —Abingdon
- Hybrid work
- Bachelor's degree
- Travel
- Mentoring
1d
Regulatory Advisor Manager
Campden BRI —Chipping Campden
- £45,000 - £60,000 a year
- Remote
- Customer service
- Business development
- Analysis skills
- Employee discount
1d
Associate Quality and Systems Manager – (Asbestos, Fire & Water)
Tetra Tech —Abingdon
- Hybrid work
- Travel
- Leadership
Senior HR Business Partner
Public Sector Resourcing —Swindon
- Full-time
- Data analysis skills
- Analysis skills
- Travel
8h
Senior Ecommerce Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
Quick apply
7d
Marketing Business Partner
RMT Accountants & Business Advisors —Swindon
- Hybrid work
- CRM software
- Organisational skills
- Budgeting
5d
Financial Reporting Assistant Manager
Grant Thornton UK LLP —Reading
- Full-time
- Hybrid work
- Project management
- Accounting
- Mentoring
Regulatory Innovation & Nutrition Manager
Campden BRI —Chipping Campden
- Remote
- Business development
- Project management
- Continuous improvement
- Employee discount
1d
Showroom Sales Manager
Bathroom Showroom —Bourton on the Water
- Full-time
- Sales
- Business development
- Annual leave
- Employee assistance programme
1d
Technical Account Manager
NCC Group —Cheltenham
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Annual leave
Quick apply
9d
Associate (5-7 PQE), UK Private Client
Charles Russell Speechlys —Cheltenham
- Full-time
- Hybrid work
- Mentoring
- Communication skills
11d

I want to receive the latest job alerts for client advisor in lechlade, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client advisor jobs near lechlade, gls

Asbestos Manager jobs in London

Human Resources Business Partner jobs in Swindon

Customer Service Representative jobs in Swindon

Financial Reporting Manager jobs in West Sussex

Financial Reporting Manager jobs in Saffron Walden

Operations Manager jobs in Birmingham

Financial Reporting Manager jobs in Stoke On Trent

Financial Reporting Manager jobs in East Sussex

Operations Manager jobs in Bedford

No Experience Remote Customer Chat Support jobs in London

Remote Amazon Customer Support jobs in London

Work From Home Online Customer Service jobs in Bradford

Customer Service Representative jobs in Royal Tunbridge Wells

Customer Service Representative jobs in Patchway

Pharmaceutical Sales Representative jobs in London

Customer Service Representative jobs in Bootle

Customer Service Representative jobs in Cirencester

Finance Manager jobs in Kent

Asbestos Manager jobs in Wrexham

Asbestos Manager jobs in South East London

Client Service Advisor

Metric Group Ltd
Swindon

Quick apply

Job details

Full-time
£26,403.49 a year
1 day ago

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Company pension
Employee discount
Bereavement leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Case record updates
Internal department liaison
English
Microsoft Office Suite
Conflict management
Technical writing
Customer support
Customer interaction
Interpersonal troubleshooting
Help desk

Full job description

Basic Function
Summary of Job Role:

The Client Services Advisor (CSA) is responsible for delivering a high-quality, first-point-of-contact service to Metric customers across all communication channels, including telephone and email. The role focuses on ownership and resolution of customer enquiries, proactive communication, and effective administration in line with agreed service levels.

The CSA plays a critical role in maintaining strong client relationships, ensuring issues are resolved efficiently, and supporting the wider Service team to minimise downtime, reduce unnecessary engineer call-outs, and enhance overall customer satisfaction.

Responsibilities

Act as the first point of contact for customers via phone and email, delivering professional and friendly service at all times.
Answer inbound calls promptly and in line with service standards.
Respond to customer emails within agreed response times, clearly communicating actions and expected timescales.
Take full ownership of customer enquiries, managing issues through to resolution wherever possible.
Triage incoming calls and emails effectively to understand the nature, urgency, and impact of each issue.
Apply appropriate prioritisation based on service impact, customer type, and contractual SLAs.
Aim to resolve customer issues at first point of contact wherever within role capability, minimising unnecessary hand-offs to other teams.
Provide first-line support across Metric equipment and systems following training.
Accurately log, update, and manage customer cases using CRM and internal systems.
Proactively keep customers informed of progress, including delays or changes to expected outcomes.
Liaise effectively with internal teams, including engineers, service delivery, and management, to ensure timely resolution.
Escalate issues appropriately where required, providing clear and detailed information, only after all first-line resolution options have been reasonably explored.
Ensure escalations are well-documented, including troubleshooting steps already taken, to enable efficient onward resolution.
Support the Client Service Team Leader with additional duties and administrative tasks as required.
Maintain strict compliance with confidentiality, GDPR, cyber security, and information security policies.
Actively identify recurring issues, inefficiencies, or trends in customer enquiries and raise improvement opportunities to the Team Leader.
Contribute to the development, review, and maintenance of client service procedures, work instructions, and knowledge base articles.

Required Competency and Behaviours

Proven experience in a client service, customer service, customer success, or accoount management environment.
Excellent verbal and written communicaiton skills.
Ability to problem solve and manage conflict calmly and effectively.
Strong customer focused mindset with a Right First Time approach.
Confident and professional when dealing with customers at all levels.
High level of accuracy and attention to detail.
Ability to prioritise and manage multiple tasks in a fast paced environment.
Comfortable working both independently and as part of a diverse team.
Willingness to learn new systems processes and first line technical knowledge.
Proficient in CRM systems and Microsoft Office applications (Word, Excel, Outlook).
Ability to work effectively under pressure while maintaining professionalism.
Experience within the parking management or related industry is desirable but not essential.

Job Type: Full-time

Pay: £26,403.49 per year

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

Application question(s):

Must be prepared to work in Metric House
Eligible to work in the UK

Language:

English (preferred)

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in lechlade, gls

Client Service Advisor

HR/ER Advisor

Village Advisor

Optical Dispensing Assistant

Customer Service Advisor

Service Desk Advisor - Weekends

Strategic Client Solution Lead

Estates Officer

Director Optimization and Training

Senior Ornithologist

Regulatory Advisor Manager

Associate Quality and Systems Manager – (Asbestos, Fire & Water)

Senior HR Business Partner

Senior Ecommerce Implementation Consultant

Marketing Business Partner

Financial Reporting Assistant Manager

Regulatory Innovation & Nutrition Manager

Showroom Sales Manager

Technical Account Manager

Associate (5-7 PQE), UK Private Client

I want to receive the latest job alerts for client advisor in lechlade, gls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected