Ancillary services manager Work, Jobs in London, Eng (with Salaries)

Night Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Free parking
- Sick pay
Quick apply
5h
Senior Product Manager
Edenred —London
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Outlook
- Data analysis skills
- Annual leave
- Employee assistance programme
Food Services Manager
JLL —London
- Hospitality
- Continuous improvement
- Contracts
Commercial & Business Development Manager
Hackney Borough Council —Hackney
- £58,551 - £59,574 a year
- Full-time
- Sales
- Business development
- Team management
7d
Resource Strategy Manager
c2c Railway —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Copywriter
Mountfitchet Group —Surbiton
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Reservations and Leisure Sales Manager
MERCURE —London
- Full-time
- Bar
- Customer service
- Hotel
- Employee discount
Quick apply
Call Centre Sales Advisor
Access Self Storage Limited —Isleworth
- £26,520 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
12d
Operations Associate
Dwelly —London
- SQL
- Analysis skills
- Travel
Senior Transaction Analyst
CSC (Corporation Service Company) —London
- Full-time
- Microsoft Office
- Data entry
- Contracts
6d
Assistant General Counsel – ESG
Neuberger Berman —London
- Full-time
- Organisational skills
- Financial services
- Negotiation
Senior Care Assistant (Nights) based at Hall Grange, Croydon
MHA —Croydon
- £17.50 an hour
- Full-time
- Medication administration
- Computer literacy
- Travel
- Annual leave
4d
Legal Counsel - Private Credit
Triple Point —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Legal Counsel - Banking
Drydens Law APS Legal —London
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
Quick apply
Clinical Research Nurse - Bank, Full-Time
hVIVO Services Limited —London
- Night shift
- Nursing
- Organisational skills
- IT
Clinical Research Nurse - 12 month FTC
hVIVO Services Limited —London
- Night shift
- Nursing
- Organisational skills
- IT
Technical Manager – Solar, Onshore Wind & BESS
Liberty Global —London
- Full-time
- Engineering
- Microsoft Office
- Project management
- Annual leave
Asset Performance Engineer
Zenobē —London
- Hybrid work
- Engineering
- SQL
- Contracts
- Flexitime
Associate - Private Client Offshore (3-5 PQE)
Wedlake Bell —London
- Full-time
- Hybrid work
- English
- Annual leave
- Employee assistance programme
Engineering Lead - Insurance (Data & AI)
Alpha Financial Markets Consulting —London
- Hybrid work
- Azure
- Java
- AWS
- Annual leave
- Employee assistance programme

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ancillary services manager jobs near london, eng

Night Duty Manager

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £52,000 a year
5 hours ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Front of house supervision
Operations management
UK GDPR
Shift management
Internal department liaison
Complaint handling
Team management
Front desk
Leadership
Hotel front office operations
Hospitality management

Full job description

Job Overview:

The Night Duty Manager is responsible for overseeing the hotel’s day-to-day operations during night shifts, acting as the senior operational presence on property. Reporting to the Front Office Manager, the role ensures seamless guest experience delivery, operational efficiency, and effective interdepartmental coordination in line with Stoke Park’s five-star luxury standards.

The Duty Manager serves as a key point of escalation for guests and departments, managing service recovery, operational challenges, and team leadership across Front Office and wider hotel operations. They represent hotel management on shift, ensuring standards, safety, and service excellence are consistently upheld.

Key Responsibilities

Guest Experience & Service Excellence

Act as the senior point of contact for guests during assigned shifts, ensuring a warm, professional, and personalised experience.
Proactively monitor guest journey touchpoints (arrival, stay, departure) and intervene to enhance satisfaction and resolve concerns.
Manage guest feedback, complaints, and service recovery efficiently and empathetically, ensuring brand reputation and guest loyalty.
Maintain a highly visible presence in the lobby and guest-facing areas during peak periods.

Operational Management

Oversee the smooth running of daily hotel operations, with particular focus on Front Office, Concierge, Porters, Valet, and Guest Services.
Ensure effective communication and coordination between departments including Housekeeping, Engineering, Spa, F&B, and Security.
Support room allocation decisions, upgrades, VIP arrangements, and late check-outs in line with operational priorities.
Monitor occupancy levels, arrivals, departures, and special events to ensure operational readiness.
Deputise for the Front Office Manager when required, ensuring continuity of leadership and standards.

Team Leadership & Support

Supervise Front Office Supervisors and Assistants on shift, providing guidance, direction, and support.
Lead by example, reinforcing Stoke Park’s culture, grooming standards, and service ethos.
Deliver shift briefings and ensure clear communication of priorities, guest expectations, and operational updates.
Support training, coaching, and performance management at operational level, escalating issues to the FOM where appropriate.

Revenue Protection & Compliance

Ensure accurate handling of guest accounts, billing instructions, cash, and deposits in line with procedures.
Protect room and ancillary revenue through operational diligence and guest engagement.
Support night audit handovers and ensure any discrepancies or incidents are communicated appropriately.
Ensure GDPR compliance and confidentiality of all guest information.

Health, Safety & Security

Act as the responsible manager on duty for health & safety, fire safety, and emergency procedures.
Respond effectively to incidents, emergencies, or security concerns, following company protocols.
Ensure all team members on shift adhere to safety, security, and evacuation procedures.

General Responsibilities

Adhere at all times to Stoke Park policies and procedures, including those relating to health & safety, security, fire, first aid, and emergency response.
Ensure compliance with the Employee Handbook and all departmental standards and notices.
Be flexible to cover duty management requirements across different operational areas as required by the business.
Undertake any other reasonable duties in line with the responsibilities of the role as directed by the Front Office Manager or senior management.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £52,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

ancillary services manager jobs in london, eng

Night Duty Manager

Senior Product Manager

Food Services Manager

Commercial & Business Development Manager

Resource Strategy Manager

Copywriter

Reservations and Leisure Sales Manager

Call Centre Sales Advisor

Operations Associate

Senior Transaction Analyst

Assistant General Counsel – ESG

Senior Care Assistant (Nights) based at Hall Grange, Croydon

Legal Counsel - Private Credit

Legal Counsel - Banking

Clinical Research Nurse - Bank, Full-Time

Clinical Research Nurse - 12 month FTC

Technical Manager – Solar, Onshore Wind & BESS

Asset Performance Engineer

Associate - Private Client Offshore (3-5 PQE)

Engineering Lead - Insurance (Data & AI)

I want to receive the latest job alerts for ancillary services manager in london, eng

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