Customer experience specialist Work, Jobs in Mistley, Ess (with Salaries)

Customer Service Team Lead
Onyx Gaming —Colchester
- From £30,000 a year
- Full-time
- Hybrid work
- Team management
- Communication skills
- Free parking
Quick apply
12d
Business Development Executive
4site Consulting Ltd —Feering
- Up to £65,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Import Coordinator (Freight Forwarding Focus)
Commodity Centre UK Ltd —Great Braxted
- Up to £35,000 a year
- Microsoft Word
- Business development
- Organisational skills
Quick apply
11d
Delivery Team Trainer
Evri —Colchester
- £28,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
12d
Lettings Administrator (Part-Time)
David Burr —Sudbury
- £22,000 - £25,000 a year
- Part-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Quick apply
7h
Travel Specialist (OTE up to £32,000)
Fred. Olsen Travel —Ipswich
- £23,200 - £24,500 a year
- Travel
- Employee discount
11d
Commercial Accounts Specialist
Henbrandt —Ipswich
- £40,000 a year
- Overtime
- Computer literacy
- English
- Accounting
Quick apply
7d
Final Mile Territory Manager
Evri —Clacton-on-Sea
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
9d
Field Sales Executive
Charity Link —Colchester
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
5d
Senior Estimator & Office Manager (Windows / Doors / Aluminium Industry)
BDC Aluminium —Witham
- Full-time
- Sales
- Supervising experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Credit & Collections Specialist
Amico Business Solutions Ltd —Colchester
- £28,000 - £36,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
Quick apply
10d
Internal Sales Assisant
BSS —Colchester
- Full-time
- Sales
- Business development
- Computer skills
3d
Customer Service Engineer
Siemens Healthineers —Harwich
- Overtime
- Engineering
- Maintenance
- Microsoft Office
- Employee assistance programme
9d
Customer Service Advisor
First Bus —Ipswich
- £27,000 a year
- Computer literacy
- Data entry
- Employee assistance programme
4h
Claims Handler
Howden Group Holdings —Colchester
- Full-time
- Hybrid work
- Writing skills
- Travel
- Communication skills
12d
Parking Support Officer
First Bus —Ipswich
- £15 an hour
- Computer literacy
- Conflict management
- Computer skills
- Employee assistance programme
IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Azure
- Databases
- Employee discount
- Sick pay
Quick apply
2d
Apprentice HGV Technician
Chassis Cab Ltd —Ipswich
- From £8 an hour
- Overtime
- In-person
- Free parking
- Store discount
Quick apply
7d
Sales Specialist
Furniture Village —Colchester
- £25,500 a year
- Weekend availability
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
12d

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customer experience specialist jobs near mistley, ess

Customer Service Team Lead

Onyx Gaming
Colchester

Quick apply

Job details

Full-time
From £30,000 a year
12 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Business processes
Microsoft Office Suite
Complaint handling
Quality assurance
Team management
Customer interaction
Fraud prevention and detection
Communication skills
Internal quality assurance
Rota coordination

Full job description

Onyx Gaming is redefining online gambling in the UK with data-driven insights and exceptional player experiences. As a Customer Support Team Lead, you'll be at the heart of our player support team delivering fast, informed, and friendly assistance across sportsbook, casino, and gaming products.

If you thrive in high energy environments and enjoy combining your passion for sports, iGaming, or trading with meaningful customer interactions, this role offers the perfect opportunity to grow in a dynamic and regulated industry.

This is a hands-on leadership role. You'll lead a team of Customer Support Specialists coaching and developing them, managing escalations and complaints, and keeping quality and compliance on track. You'll also work shifts alongside the team, and take your own share of customer contacts when things get busy.

What you'll do

Lead, coach and develop a team of Customer Support Specialists, with regular one-to-ones, performance reviews and day-to-day support
Act as the escalation point for complex or sensitive cases, including complaints and higher-risk accounts
Investigate and resolve complaints fairly and promptly, and oversee payment, verification and fraud escalations
Manage Safer Gambling and customer vulnerability cases in line with company procedures, working closely with the Compliance and Player Safety teams
Oversee daily workload, queue management, rotas, resource planning and holiday cover
Monitor service levels, quality and performance, stepping in early where support is needed
Carry out quality assurance reviews and give clear, constructive feedback that helps the team improve
Support recruitment, onboarding and training, and take an active part in process and operational improvements
Maintain strong knowledge of UKGC regulations, company policies and procedures, and support the team in doing the same

What we're looking for

Experience matters, but attitude matters just as much. We're looking for someone who leads by example, stays calm when things get busy, and genuinely cares about getting it right for customers and for the team. This is a fast moving, regulated industry, so initiative, resilience and a can do approach go a long way.

An interest in sport, gaming or the iGaming industry
Previous experience leading or supervising a customer support or operations team, ideally in online gaming or financial services
Strong coaching, communication and people management skills
Experience handling customer complaints and operational escalations
A good working knowledge of UKGC regulations, Responsible Gambling and AML/KYC processes
Strong attention to detail and the ability to work accurately under pressure
Confident using Microsoft Office and multiple internal systems
A positive team player with a customer-first mindset, adaptable and calm in a fast-moving environment

Hybrid working opportunities may be available, depending on distance from the office.

Join us

If you’re someone who takes pride in their work, keeps a positive attitude when it gets tough, and wants to be part of a team that’s building something good we’d love to hear from you. Apply today. Hybrid working opportunities dependent on distance from office..

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Application question(s):

Why do you think most people gamble, and why do they keep gambling?
When something goes wrong at work, how do you usually decide what was responsible?
Why do processes exist in organisations, and when do they become a problem?

Why do some people work much harder than others, even in the same role?
What do you think separates people who improve over time from those who don’t?
Why do some people stay stuck in the same problems for years?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Colchester CO3

Quick apply

Refine Your Search

customer experience specialist jobs in mistley, ess

Customer Service Team Lead

Business Development Executive

Import Coordinator (Freight Forwarding Focus)

Delivery Team Trainer

Lettings Administrator (Part-Time)

Travel Specialist (OTE up to £32,000)

Commercial Accounts Specialist

Final Mile Territory Manager

Field Sales Executive

Customer and Operational Services Coordinator

Senior Estimator & Office Manager (Windows / Doors / Aluminium Industry)

Credit & Collections Specialist

Internal Sales Assisant

Customer Service Engineer

Customer Service Advisor

Claims Handler

Parking Support Officer

IT Technical Support

Apprentice HGV Technician

Sales Specialist

I want to receive the latest job alerts for customer experience specialist in mistley, ess

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