It Work, Jobs in Minster Lovell, Oxf (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- AWS
- Travel
- Mentoring
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
2d
Service Desk Advisor - Weekends
Trust Systems —Cirencester
- £28,000 - £29,000 a year
- Weekend availability
- English
- Windows
- Driving
- Free parking
- Work from home
Quick apply
Applications Technical Support Consultant
Swindon Borough Council —Swindon
- £40,777 a year
- Full-time
- Oracle
- Customer service
- English
Quick apply
11d
Junior Systems Analyst - Professional Services
Polaris Software —Banbury
- Full-time
- Hybrid work
- Travel
- APIs
- Annual leave
Quick apply
12d
Administrative Assistant (IT)
Alloyed —Kidlington
- Temporary
- Customer service
- Driving
- IT
Desktop Support Technician Apprentice
Serco Plc —Swindon
- £24,809.56 a year
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
- Employee assistance programme
3d
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Project management
- IT
IT Field Engineer
St Edward’s School Cheltenham —Cheltenham
- £32,000 - £35,000 a year
- Full-time
- Computer Science
- Windows
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Service Desk Analyst
Kanari —Royal Wootton Bassett
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Sick pay
Technical Support Advisor - Bókun (French Speaker)
Tripadvisor —Oxford
- Weekend availability
- Customer service
- English
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Network Engineer
Haas F1 Team —Banbury
- Weekend availability
- Azure
- Bachelor's degree
- Travel
- Flexible schedule
Quick apply
1d
Senior Network Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Computer networking
Principal Solution Architect
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Azure
- Engineering
- System design
Senior Solution Architect
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Azure
- Engineering
- System design
Senior Solutions Architect (UK)
Lumai —Oxford
- Full-time
- Hybrid work
- Machine learning
- IT
- AI
- Annual leave
Quick apply
IT Technical Consultant
Bluespires IT Solutions —Witney
- £30,000 - £50,000 a year
- Full-time
- Azure
- English
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
11d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Software troubleshooting
Customer service
Supervising experience
ITIL
IT support
Mobile device management
SharePoint
IT
Communication skills
Active Directory
Intune

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

it jobs in minster lovell, oxf

IT Helpdesk Team Lead

Data Centre Technician, Operations, IT, & Support Engineering

2nd Line IT Engineer

Service Desk Advisor - Weekends

Applications Technical Support Consultant

Junior Systems Analyst - Professional Services

Administrative Assistant (IT)

Desktop Support Technician Apprentice

IT Project Manager

IT Field Engineer

Service Desk Analyst

Technical Support Advisor - Bókun (French Speaker)

Senior Network Engineer

Senior Network Engineer

Principal Solution Architect

Senior Solution Architect

Senior Solutions Architect (UK)

IT Technical Consultant

Data Center Technician , Operations, IT, & Support Engineering

Data Center Technician , Operations, IT, & Support Engineering

I want to receive the latest job alerts for it in minster lovell, oxf

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