Technical support occupations Work, Jobs in Cheddar, Som (with Salaries)

Desktop Support Engineer
HLM Architects —Cardiff
- Azure
- Windows
- Organisational skills
10d
CNI Support Analyst
National Grid —Cardiff
- £54,000 - £63,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Analysis skills
- Presentation skills
- Annual leave
- Life insurance
10d
Application Support Engineer
F5 —Bristol
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Databases
- In-person
- Communication skills
- Profit sharing
Quick apply
4d
Senior Technical Support Officer - End User Hardware
Avon and Somerset Constabulary —Portishead
- £41,487 - £44,700 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
14d
Onsite Technical Analyst, IT Infrastructure Services, Part Time 3 days per week
Deloitte —Bristol
- Part-time
- Hybrid work
- In-person
- Communication skills
IT Support Technician
Somerset NHS Foundation Trust —Taunton
- £28,392 - £31,157 a year
- Full-time
- Travel
- Annual leave
2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Travel
1st Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Communication skills
Bristol-Based IT Technician - Schools/Business - 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
IT Service Desk Analyst ( Fixed Term Contract)
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- University
- Communication skills
- Annual leave
- Employee assistance programme
14d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Senior Application Support Engineer
Link Financial Outsourcing —Cardiff
- Up to £35,000 a year
- Full-time
- Analysis skills
- Mentoring
- Agile
Quick apply
4d
Network Assistant
THE BISHOP OF LLANDAFF C.I.W. HIGH SCHOOL —Cardiff
- Up to £25,989 a year
- Full-time
- Customer service
- In-person
- School
Quick apply
3d
IT Assistant
Harris Fowler Ltd —Taunton
- Full-time
- Microsoft Word
- Computer literacy
- Organisational skills
- Sick pay
Quick apply
23h
Application Support Engineer (3rd Level)- Bristol
FDM Group —Bristol
- Hybrid work
- DevOps
- Continuous improvement
- Mentoring
- Annual leave
GOLDesp Application Training Specialist
Boeing —Bristol
- Hybrid work
- Databases
- Travel
- Communication skills
- Life insurance
Change Trainer
TLT —Bristol
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Organisational skills
Senior Hub ICT Technician
E-ACT Montpelier High School —Bristol
- £32,597 - £36,363 a year
- Computer skills
- School
- Annual leave
- Employee assistance programme
12d
Digital Adoption Advisor
Veale Wasbrough Vizards —Bristol
- Continuous improvement
- Organisational skills
- Training & development
Lead Engineer - UK
Rackspace —Cardiff
- £61,388 - £79,619 a year
- Full-time
- Mentoring
- Communication skills
- Employee stock purchase plan
13d

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Desktop Support Engineer

HLM Architects -
Cardiff

Apply Now

Job details

Permanent
10 days ago

Qualifications

Authentication
Technical troubleshooting
Desktop support
TCP
Azure
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
Windows
Windows Remote Desktop
User account management
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Organisational skills
TeamViewer
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance
Communication skills
Microsoft Azure
Active Directory
CompTIA A+
Time management
Mobile devices
Identity & access management

Full job description

We are a UK & Ireland practice with strong connections across all of our studios in London, Sheffield, Cardiff, Glasgow, Plymouth, Birmingham, Belfast, and Dublin. We work collaboratively as one team structured by sector, sharing resources, knowledge and skills. Ranked as one of the top 25 largest practices in the UK this year, other recent accolades include:

AJ100 List of UK’s Top Architectural Practices 2025
Shortlisted, AJ100 Awards – Employer of the Year 2025
Shortlisted, Architect of Year Awards – Social Value Architect of the Year 2025
Shortlisted, Architect of Year Awards – Employer of the Year 2025
Highly Commended, MMC Awards – Architectural Practice of the Year 2025

We are seeking a motivated and customer-focused First Line Desktop Support Engineer to join our Technology team in our Cardiff studio. The successful candidate will be responsible for providing front-line technical assistance to users, resolving a range of hardware, software, and network issues, with a strong emphasis on Windows-based environments. This is a key role in ensuring the smooth operation of IT systems for employees, contributing to the overall success of the organisation’s IT infrastructure.

Key Responsibilities:

Act as the first point of contact for all IT support-related queries and incidents from end-users (via phone, email, or support tickets).
Provide effective, courteous, and timely technical support to users with hardware, software, and network issues within a Windows environment.
Troubleshoot and resolve common desktop problems, including Windows OS issues, software installations, printer connectivity, and basic network connectivity.
Log all incidents and track service requests accurately.
Prioritise and escalate incidents as necessary to senior support levels or relevant teams, ensuring that issues are resolved promptly.
Set up new hardware (e.g., desktops, laptops, printers, etc.) and software, ensuring they are fully configured and ready for use.
Perform basic user account management tasks, such as password resets, unlocking accounts, and ensuring correct access levels.
Assist with software deployment and updates and handle basic troubleshooting for common enterprise applications.
Provide clear and concise instructions to end-users on how to resolve or avoid common technical issues.
Document and maintain knowledge base articles and troubleshooting guides for common issues.
Ensure user issues are handled professionally, maintaining a high standard of customer service and communication.

Required Skills and Qualifications:

Strong understanding of Windows Operating Systems (Windows 11) and basic networking concepts (TCP/IP, DNS, DHCP).
Experience in desktop support within an IT support or helpdesk environment.
Good understanding of Active Directory for managing user accounts and permissions.
Familiarity with common software applications such as Microsoft Office Suite, Outlook, VPN clients, and remote desktop tools.
Familiarity with Microsoft Azure and its role within a modern hybrid/cloud based IT environment.
Ability to diagnose and resolve basic hardware issues, including desktops, laptops, and peripherals.
Basic understanding of Microsoft Entra ID (formerly Azure Active Directory), including user account management, password resets, group membership, permissions, and authentication/MFA.
Basic knowledge of ticketing systems for managing incident requests.
Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
Excellent organisational and time management skills, with the ability to handle multiple priorities simultaneously.

Desirable Skills and Qualifications:

Experience in supporting mobile devices (iOS, Android) and remote access technologies (e.g. VPN).
Basic experience with remote support tools (e.g. TeamViewer, Microsoft Remote Desktop, etc.).
Knowledge of basic IT security best practices (password policies, data protection, etc.).
IT certifications such as CompTIA A+, Microsoft Certified: Windows OS Fundamentals, or equivalent are a plus but not required.

Personal Attributes:

Customer-focused with a positive attitude and a passion for helping others.
Proactive problem-solving skills and attention to detail.
Team player with the ability to work well under pressure and meet deadlines.
Willingness to learn and adapt to new technologies and processes.

We offer a blended work model with a flexible approach to studio and remote working, along with a friendly studio environment, an award-winning lifestyle package, and a commitment to your personal development through the HLM Academy.

Diversity, Inclusion and Belonging matter deeply to us. We want everyone to feel welcome and supported to thrive. If you need any adjustments to the application or interview process, just let our HR team know and we’ll be happy to support you.

If you think this role could be for you, please send your CV and examples of your work.

Those shortlisted will be contacted.

HLM Architects is an Equal Opportunities Employer.

Apply Now

Refine Your Search

technical support occupations jobs in cheddar, som

Desktop Support Engineer

CNI Support Analyst

Application Support Engineer

Senior Technical Support Officer - End User Hardware

Onsite Technical Analyst, IT Infrastructure Services, Part Time 3 days per week

IT Support Technician

2nd Line IT Support Technician

1st Line IT Support Technician

Bristol-Based IT Technician - Schools/Business - 1st/2nd Line

IT Service Desk Analyst ( Fixed Term Contract)

Senior Service Desk Analyst

Senior Application Support Engineer

Network Assistant

IT Assistant

Application Support Engineer (3rd Level)- Bristol

GOLDesp Application Training Specialist

Change Trainer

Senior Hub ICT Technician

Digital Adoption Advisor

Lead Engineer - UK

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