Service desk agent Work, Jobs in Thames Ditton, Sry (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
14d
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
14d
Real-Time Analyst
Foundever —Kingston upon Thames
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
12d
AI Business Partner - Builders
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- Financial services
12d
Office Administrator - Immediate start
MC Ltd —London
- £24,000 - £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
Cloud Security Engineer
Intercom —London
- Hybrid work
- AWS
- Software development
- In-person
- Annual leave
- Work from home
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
14d
Night Security Officer
Rendall & Rittner —London
- £26,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
12h
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
8d
Daytime Concierge
LRG —London
- £28,000 - £36,000 a year
- Organisational skills
- Time management
Quick apply
Interim Data Availability Lead
ERM Group —London
- Weekend availability
- SQL
- No degree
- Computer networking
Technology Enablement Program Manager
Intercom —London
- Hybrid work
- Google Suite
- IT
- In-person
- Annual leave
- Work from home
Senior Full Stack Engineer - Team Web
Intercom —London
- Hybrid work
- Computer Science
- Engineering
- AWS
- Annual leave
- Work from home
Account Executive, Enterprise
Braze —London
- Sales
- Salesforce
- ERP systems
- Employee stock purchase plan
- Annual leave
Quick apply
Doorperson
Rendall & Rittner —London
- £27,000 - £28,000 a year
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
5d
Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
14d

I want to receive the latest job alerts for service desk agent in thames ditton, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Host - T2

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour
14 days ago

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

service desk agent jobs in thames ditton, sry

Customer Service Host - T2

Central Reservations Agent

Customer Service Host

Real-Time Analyst

AI Business Partner - Builders

Office Administrator - Immediate start

Transport Coordinator

Head of Customer Service (12 months contract)

Cloud Security Engineer

Night Guest Service Agent

Night Security Officer

Service Desk Ops Manager

Night Guest Service Agent

Daytime Concierge

Interim Data Availability Lead

Technology Enablement Program Manager

Senior Full Stack Engineer - Team Web

Account Executive, Enterprise

Doorperson

Receptionist/Front Desk Agent

I want to receive the latest job alerts for service desk agent in thames ditton, sry

Related Searches

Explore jobs in more locations

Description

Jobseeker tools

Employer Tools

Browse

Stay Connected