PROPERTY MANAGER
The Property Manager will coordinate the delivery of an effective, professional block, estate and leasehold management service to a portfolio of unique developments. They will provide expertise and specialist advice on all aspects of property management ensuring a consistent and co-ordinated approach across all customer groups.
What you’ll be doing
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Provide a high quality, responsive and value-for-money property management service to our customers.
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Deal courteously and efficiently with enquiries concerning all types of management issues at properties managed by Plumlife (part of Great Places Housing Group specialising in home ownership and property management services)
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Carry out scheme inspections on a regular basis to ensure high standards are maintained
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Ensure that a customer focused service is provided; communicating with customers effectively, providing regular updates and relaying key information to sustain a visible management service.
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Prepare and monitor budgets and service charge accounts
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Carry out Section 20 consultations as required
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Take a leading role in planning major works, preventative maintenance and cyclical works in accordance with any operating manuals, specifications and particulars of the lease
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Recognition of situations where specialist technical support is required, coordinating third parties and overseeing programmes of work
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Attend residents meetings and AGM’s as required
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Ensure responsive and planned repairs carried out to properties are of a high standard, delivered well, in line with budgets and in accordance with legislative requirements.
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Liaise with clients and other key stakeholders
What you’ll need:
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Qualified to IRPM or equivalent Housing Qualification or working towards
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Experience of block, estate or property management role
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Experience of delivering a customer focussed service
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Experience of Leasehold Management including Health & Safety compliance requirements
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Experience of setting and monitoring budgets
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IT Literate
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Ability to use own initiative and work under pressure to meet tight deadlines
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Excellent problem solving abilities
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Knowledge of relevant Leasehold, landlord and tenant legislation including S20 consultation process and consultation with customers generally
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Full clean UK driving licence and use of own transport
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Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check
What we need from you:
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Ability to demonstrate empathy in dealing with and resolving disputes
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Excellent customer service skills
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Ability to communicate with people at all levels:
What we give you in return for your hard work and commitment:
Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
Wage Stream ¦ You can access savings opportunities and early access to wages
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Plumlife Homes Limited is a ‘profit for purpose’ housing organisation operating in the North West, Yorkshire and beyond. We are part of Great Places Housing Group and have been making home ownership easier for over 20 years. Based in Didsbury, Manchester, our multi-award winning teams specialise in offering affordable homeownership solutions, via options including Shared Ownership and Rent to Buy, as well as outright sale.
Find out more here.
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at [email protected].
