Test engineer Work, Jobs in Ardingly, Wsx (with Salaries)

2nd Line IT Support Engineer
Global 4 Group —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
12h
V&V Engineer
413 —Haywards Heath
- £24,420.00 - £62,245.96 a year
- Full-time
- Azure
- Oracle
- Windows
Quick apply
3d
CCTV Camera Installer
One Parking Solution Ltd —Worthing
- £30,000 - £40,000 a year
- Overtime
- Travel
- In-person
- Hand tools
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13d
System Owner
Ricardo —Shoreham by Sea
- Engineering
- System design
- Master's degree
- Annual leave
1d
Factory Test & Commissioning Engineer
Rapiscan —Salfords
- Microsoft Outlook
- Analysis skills
- Programmable logic controllers
3d
IT Manager
Cordek Limited —Horsham
- £55,000 - £60,000 a year
- Full-time
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- Windows
- Computer networking
- Free parking
- Annual leave
Quick apply
3d
Lead Engineer - NPI & Engineering
Atlas Copco Group —Burgess Hill
- Hybrid work
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- English
- No degree
13d
Technical Support Engineer
DIGICO —Chessington
- Overtime
- English
- No degree
- Linux
Network Engineer
Home Office —Croydon
- £32,110 - £46,000 a year
- Full-time
- Remote
- Management
- English
- Presentation skills
- Annual leave
8d
Design and Certification Specialist
Civil Aviation Authority —Gatwick Airport
- Up to £72,000 a year
- Full-time
- Hybrid work
- Presentation skills
7d
Contractor - Principal Design Engineer - Vehicle and Powertrain Integration
Ricardo —Shoreham by Sea
- Engineering
- English
- Microsoft Office
DevOps Engineer
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Azure
Developer
TDS Ultra Ltd —Brighton
- Overtime
- System design
- SQL
- AWS
Quick apply
7d
Systems Engineer (Bids)
L3Harris Technologies —Brighton
- Hybrid work
- Engineering
- Analysis skills
- No degree
- Gym membership
Factory Test & Commissioning Engineer
OSI Systems, Inc. —Salfords
- Full-time
- Microsoft Outlook
- Analysis skills
- Programmable logic controllers
3d
Lead C# Engineer
WTW —Reigate
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
Fire & Security Engineer
Mitie —Brighton
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
Telemetry Engineer (T&OC)
Formula 1 —Biggin Hill
- Full-time
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- English
- Travel
- Store discount
- Annual leave
QA Lead
WTW —Reigate
- Full-time
- Hybrid work
- Azure
- Machine learning
- Driving
- Annual leave
- Employee assistance programme
Studio Systems Engineer - ICHI
Keywords Studios —Brighton
- Full-time
- Hybrid work
- Machine learning
- IT
- AI
- Employee assistance programme
Quick apply

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2nd Line IT Support Engineer

Global 4 Group
Horsham

Quick apply

Job details

Permanent | Full-time
12 hours ago

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
Mentoring
DNS
Telecommunication
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Horsham, West Sussex

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
8x8 UCaaS Support Certification (or equivalent hosted VoIP platform qualifications).
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

test engineer jobs in ardingly, wsx

2nd Line IT Support Engineer

V&V Engineer

CCTV Camera Installer

System Owner

Factory Test & Commissioning Engineer

IT Manager

Lead Engineer - NPI & Engineering

Technical Support Engineer

Network Engineer

Design and Certification Specialist

Contractor - Principal Design Engineer - Vehicle and Powertrain Integration

DevOps Engineer

Developer

Systems Engineer (Bids)

Factory Test & Commissioning Engineer

Lead C# Engineer

Fire & Security Engineer

Telemetry Engineer (T&OC)

QA Lead

Studio Systems Engineer - ICHI

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