Guest service agent Work, Jobs in Whitechapel (with Salaries)

Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
Cluster Reservations Agent
The Marylebone —London
- £27,700 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
9d
Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House
Marriott International, Inc —London
- Part-time
- Customer service
- English
- Hotel
- Employee discount
Night Butler Services Agent (PBX/Switchboard), Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Reservations Agent
St. James's Hotel & Club - Reservations —London
- £26,523 a year
- Full-time
- Hotel
Quick apply
Sales and Marketing - Charter Sales Executive
Hornblower —London
- £30,000 a year
- Weekend availability
- Hybrid work
- Sales
- Microsoft Office
- Communication skills
Quick apply
1d
Doorperson
Rendall & Rittner —London
- £27,000 - £28,000 a year
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
6d
Executive Assistant
StepStone Group —London
- Microsoft Outlook
- Microsoft Office
- Administrative experience
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
CONFERENCE BOOKING AGENT
RESERVATIONS 2000 LTD —Hampton
- £21,157.50 - £25,000.00 a year
- Full-time
- No experience needed
- Organisational skills
- In-person
Quick apply
10d
Divisional HR Manager
HandPickedHotels —Sevenoaks Town and St. John's
- Hospitality
- Management
- Hotel
- Employee assistance programme
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
18h
Guest Service Agent
Hotel Indigo - Reception —London
- £26,437 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
3d
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
13d
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
9d
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply

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Receptionist/Front Desk Agent

Pan Pacific London -
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Employee assistance programme
Employee discount
Referral programme

Qualifications

Hotel experience

Full job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Front Desk Agent to become a valued member of our outstanding Reception team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Front Desk Agent in our Reception team, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Working as the Front Desk Agent, you will ensure our guests have a smooth arrival and departure experience. As being the first and last impression of the Hotel, you will be required to assist the guests throughout the late night / early mornings when needed and gather all relevant information that is crucial for their smooth and relaxing stay with us. Your responsibilities will include, but are not limited to:

Check in the arriving guest and check out the departing guests according to our standards.
Upon check in, register the guest and assign rooms. Accommodate any special requests whenever possible.
Use suggestive selling techniques to sell rooms and promote other services within the hotel.
Keep informed of product and service knowledge. Ensure job is done to a Forbes and LQA standard.

YOUR BENEFITS WORKING AS A FRONT DESK AGENT/RECEPTIONIST AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

Access to Mental Health First Aiders
An extra day off to celebrate your birthday
Cycle to Work Scheme
Employee Referral Scheme
Season Ticket Loan
Enhanced Maternity and Paternity Policies
Eye Care Voucher Scheme
Social and Employee Wellness Activities
Employee Assistance Programme, including 24/7 virtual GP and financial advisors
Two hotel-wide social events per year, plus additional team gatherings
Flexible Work Policy
Complimentary dry cleaning for uniforms and work attire
Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
Guest Experience Programme
50% Discount on Beverage at Food & Beverage outlets at Pan Pacific London
30% Discount on internal spa treatments
30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
Complimentary meals prepared daily by our chefs
Two fully paid Study Days per year (in addition to annual leave)
Two fully paid Volunteer Days per year (in addition to annual leave)
Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
Additional perks through YuLife
Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

Hotel of the Year – Group (2023) | Catey Awards
Hotel of the Year – London (2022/2023) | AA Hospitality Awards
Forbes Five-Star Rating | 2022/2023
Forbes Five-Star Rating | 2023/2024
Forbes Five-Star Rating | 2024/2025
Forbes Five-Star Rating | 2025/2026
Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility: All applicants for the role of Front Desk Agent must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

INDFOH

Quick apply

Refine Your Search

guest service agent jobs in whitechapel

Receptionist/Front Desk Agent

Cluster Reservations Agent

Guest Service Manager

Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House

Night Butler Services Agent (PBX/Switchboard), Pre-Opening - The St. Regis London

Reservations Agent

Sales and Marketing - Charter Sales Executive

Doorperson

Executive Assistant

Central Reservations Agent

CONFERENCE BOOKING AGENT

Divisional HR Manager

Night Guest Service Agent