Technical support occupations Work, Jobs in Stourbridge, Wmd (with Salaries)

2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
8d
Desktop Support Engineer L1
Brainotech IT solutions —Brierley Hill
- Maintenance
- Analysis skills
- Computer networking
Quick apply
5d
Technical Support Specalist
Air Products PLC —Worcester
- Weekend availability
- Hybrid work
Quick apply
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
3d
1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
4d
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- IT
- In-person
- Free parking
Quick apply
Junior IT Support Technician
Palletways UK Limited —Lichfield
- £26,500 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Quick apply
First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Time management
- Annual leave
- Employee assistance programme
Quick apply
OSS Technician
Hitachi Rail —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- CAD
- Engineering
- In-person
- Annual leave
- Employee assistance programme
12d
Trng & Dev Delivery
Select Engineering —Wolverhampton
- £291.76 a day
- Training & development
OpenShift Support Consultant
Version 1 —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Legal Engineer
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Communication skills
- Annual leave
Power Academy Trainer for HV and LV Systems
Schneider Electric —Telford
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Training & development
- Annual leave
- Life insurance
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
9d
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
IT Support
CTS Wholesale Ltd —Burton-On-Trent
- £26,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
Quick apply
1d
Senior Customer Support Engineer
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £30,000 - £40,000 a year
- Full-time
- Computer Science
- Programmable logic controllers
- Bachelor's degree
Quick apply
12d

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technical support occupations jobs near stourbridge, wmd

2nd Line Technical Support Engineer

Intuitive Computer Management Ltd
Brierley Hill

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
8 days ago

Benefits

Free parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Network installation
MCSA
Software troubleshooting
Customer service
LAN
Technical support
Network infrastructure
Firewall
DHCP
ITIL
IT support
DNS
Network support
Technical writing
Communication skills
Help desk

Full job description

We are looking for a skilled 2nd Line Technical Support Engineer to join our team. We are looking for someone who is ambitious, eager to develop their technical skills, and keen to build a long-term career with us. This is an excellent opportunity to join a busy, growing team and progress alongside the business as it continues to expand.

The ideal candidate will have strong experience in networking, Windows Server environments, Office 365 administration, and Active Directory. Experience with WatchGuard firewalls is a strong advantage. Certifications: Microsoft certifications desirable

This role involves handling escalations from the 1st Line team, managing more complex incidents, and supporting onsite technical requirements when needed. You will work closely with our technical teams to ensure high‑quality service delivery to end users.

Location: 70% Office-Based / 30% Onsite

Duties

Key Responsibilities
Provide 2nd line technical support for escalated incidents and service requests.

Collaborate with the wider IT team to identify and implement service improvements.

Troubleshoot and resolve issues relating to:
Networking (LAN, WAN, VLANs, routing, switching)
Windows Server environments
Active Directory (users, groups, GPOs)
DHCP & DNS administration
Office 365 / Microsoft 365 platforms
Support WatchGuard firewalls, VPNs, and security configurations (training can be provided if required).
Manage escalations professionally and provide clear communication to end users.
Install, configure, and maintain hardware, software, and network equipment.
Support onsite activities such as hardware deployment, network troubleshooting, and project rollouts (approx. 30% of time).
Produce accurate documentation, including knowledge base articles and technical procedures.

Skills

Demonstrable experience in a 2nd Line IT Support or Technical Support Engineer role.
Strong technical understanding of:
Networking fundamentals (routers, switches, VLANs, firewalls)
Active Directory and Group Policy
Windows Server administration
DHCP / DNS
Office 365 / Microsoft 365
Experience with WatchGuard or other enterprise firewalls is highly advantageous.
Good understanding of ITIL principles.
Excellent troubleshooting and problem‑solving skills.
Strong communication skills, both written and verbal.
Ability to work independently and manage time effectively.
Microsoft certifications (e.g., MCSA, Azure Fundamentals, MS‑900, MD‑102) are desirable.

What We Offer

Opportunity to work with modern technologies and security solutions.
Support for training and professional certifications.
A collaborative and supportive team environment with genuine opportunities for career progression.
We are looking for someone who is ambitious, eager to develop their technical skills, and keen to build a long-term career with us. This is an excellent opportunity to join a busy, growing team and progress alongside the business as it continues to expand.
Exposure to a variety of technical challenges across both office and onsite environments.

Job Types: Full-time, Permanent

Application question(s):

Are Microsoft certified or currently working towards certification?

Experience:

2nd Line IT Support: 2 years (required)

Work Location: In person

Pay: £26,000.00-£30,000.00 per year

Benefits:

Free parking

Application question(s):

Do you have 2 years experience in a 2nd Line role?
Are you Microsoft certified?

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in stourbridge, wmd

2nd Line Technical Support Engineer

Desktop Support Engineer L1

Technical Support Specalist

Mobility Support Specialist

1st Line Service Desk Analyst (Days)

2nd Line Technical Support – Infrastructure

IT Technician

Junior IT Support Technician

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

First Line Support Consultant

OSS Technician

Digital Support Specialist

Trng & Dev Delivery

OpenShift Support Consultant

Legal Engineer

Power Academy Trainer for HV and LV Systems

IT Service Desk Analyst

Senior Support Analyst

IT Support

Senior Customer Support Engineer

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