Customer success manager Work, Jobs in Clitheroe, Lan (with Salaries)

Customer Success & Membership Administration Manager
First Kick Mini Kickers —Walton le Dale
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer skills
- In-person
- Free parking
- Flexitime
Quick apply
6d
Customer Service Account Manager
Beyondly Global Ltd —Skipton
- £26,550 - £26,551 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
Lead Generator
Johnsons Workwear Ltd —Preston
- £23,334 a year
- Full-time
- CRM software
- Health & wellbeing programme
Quick apply
6d
Car Sales Executive
Simpsons SKODA —Colne
- £45,000 a year
- Full-time
- Bilingual
- Sales
- Customer service
- Employee discount
Quick apply
5d
National Accounts Manager
Crown Paints —Darwen
- Full-time
Quick apply
9d
Sales and Retention Manager
Everlast Gyms —Keighley
- Weekend availability
- Business development
- Mentoring
- Training & development
- Employee discount
- Gym membership
Quick apply
9d
Sales Manager
Everlast Gyms —Keighley
- Weekend availability
- Business development
- Mentoring
- Training & development
- Employee discount
- Gym membership
Quick apply
9d
Business Development
Dish Goodbye - Satellite Dish Removal —Bury
- £25,420.00 - £65,924.17 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Travel
- Work from home
Quick apply
12d
Business Development
Dish Goodbye —Bury
- £25,420.00 - £65,924.17 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Travel
- Work from home
Quick apply
12d
Revenue Operations Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Employee assistance programme
Quick apply
STILL UK Business Development Manager
KION Group AG —Leyland
- Full-time
- Computer literacy
- Research
- Business development
4d
General Manager
JDGYMS —Preston
- Full-time
- Management
- Employee discount
Quick apply
Sales advisor
Ruby Energy —Thornton Cleveleys
- £23,132.20 - £50,000.00 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Sales Manager
The Pallet Network —Oldham
- Full-time
- Hybrid work
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Rochdale
- Full-time
- English
6d
Customer Service Manager
Morrisons —Rochdale
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Business Manager
Drayton Motors —Bolton
- £35,000 - £55,000 a year
- Full-time
- Customer service
- In-person
- Annual leave
- Employee discount
Quick apply
1d
Senior Territory Manager - North / North West Implants • Regeneration
Megagen Implants —Skipton
- Full-time
- Remote
- Sales
- Driving
- Travel
- Annual leave
- Flexible schedule
Quick apply
Customer and Trading Manager - Convenience
Sainsbury's —Bolton
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Sales Manager
Furniture Village —Horwich
- £48,500 - £58,200 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
9d

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Customer Success & Membership Administration Manager

First Kick Mini Kickers
Walton le Dale

Quick apply

Job details

Full-time
£25,000 - £32,000 a year
6 days ago

Benefits

Free parking
Flexitime
Company pension
Childcare
On-site parking

Qualifications

CRM software
Administrative support experience
Microsoft Office Suite
Email software
Complaint handling
Churn prevention
Customer loyalty building
Computer skills
Customer interaction
Communication skills
Time management

Full job description

Join One of the North West's Fastest Growing Children's Football Companies!

First Kick Mini Kickers provides fun, engaging and professionally delivered football sessions for children.

With exciting expansion plans and new venues launching across the North West, we're looking for an enthusiastic, organised and customer-focused individual to become a key part of our growing team.

This is much more than a typical office administration role. You'll be at the heart of the business, helping new families join First Kick, supporting our existing members and ensuring every parent receives outstanding customer service.

If you enjoy speaking to people, love being organised and thrive in a fast-paced environment, we'd love to hear from you.

The Role

As our Customer Success & Membership Administration Manager, you'll be responsible for managing the complete customer journey, from a parent's first enquiry through to becoming a long-term member.

You'll combine customer service, sales, membership administration and finance support to help drive the continued growth of the business while ensuring every family receives an exceptional experience.

This is a varied role where no two days are the same, making it perfect for someone who enjoys working with people, solving problems and taking ownership of their work.

Key Responsibilities

Customer Enquiries & Membership Sales

Respond to all enquiries quickly and professionally.
Contact parents interested in joining our classes.
Book trial sessions and manage trial attendance.
Follow up all trial sessions.
Convert enquiries and trial bookings into paying members.
Ensure every enquiry receives appropriate follow-up.
Maintain accurate records of enquiries, calls and communications.
Support the successful launch of new venues by helping fill classes.

Customer Experience & Retention

Deliver outstanding customer service to all parents.
Welcome and onboard new families.
Answer enquiries relating to memberships, classes and payments.
Contact families considering cancelling and explore suitable solutions.
Resolve customer queries and complaints professionally.
Help improve customer satisfaction and retention across the business.

Membership Administration

Maintain accurate customer and membership records.
Process membership changes, transfers and cancellations.
Monitor trial attendance, new memberships and cancellations.
Produce reports on enquiries, conversions and membership performance.
Ensure all customer information is accurate and up to date.

Payments & Administration

Monitor monthly membership payments and subscriptions.
Identify failed or missed payments.
Contact parents regarding outstanding balances.
Support payment reconciliation and reporting.
Process authorised refunds and account amendments.
Liaise with management and the company accountant when required.
Support invoicing and general office administration.

Performance Bonus

Your bonus will be linked to key business objectives, including:

Trial-to-member conversion rates.
New membership growth.
Membership retention.
Customer satisfaction.
Enquiry response times.
Collection of outstanding payments.
Accuracy of administration and customer records.

About You

We're looking for someone who is:

Friendly, confident and approachable.
Passionate about delivering outstanding customer service.
Highly organised with excellent attention to detail.
Comfortable speaking with customers by telephone, email and message.
Proactive and able to work independently.
Motivated by achieving targets and helping a business grow.
Calm under pressure and confident resolving customer issues.
A strong team player with a positive attitude.

Skills & Experience

Essential:

Excellent customer service skills.
Strong communication skills, both written and verbal.
Good IT skills, including Microsoft Office and email.
Excellent organisation and time management.
Experience in administration, customer service, sales or membership management.
Ability to manage multiple priorities in a busy environment.

Desirable:

Experience using CRM or booking systems.
Experience within children's activities, sport, education, leisure or a membership-based business.

Why Join First Kick Mini Kickers?

At First Kick, you'll become part of a friendly, supportive and ambitious team that's passionate about making a difference to children's lives through football.

We believe work should be enjoyable, rewarding and somewhere people genuinely look forward to coming each day.

What We Offer

Competitive Salary.
Company pension.
28 days holiday including Bank Holidays.
Full training and ongoing support.
A fun, energetic and positive working environment.
A friendly and sociable team culture.
Regular team events and socials.
Free on-site parking.
Flexi-time.
Genuine opportunities for career progression as the business continues to expand.
The chance to play a key role in one of the North West's fastest-growing children's football organisations.

Apply Today

If you're looking for a rewarding career where you can make a genuine impact, enjoy working with people and want to be part of an ambitious and growing business, we'd love to hear from you.

Please apply with your CV and a short covering letter explaining why you'd be a great addition to the First Kick Mini Kickers team.

Pay: £25,000.00-£32,000.00 per year

Benefits:

Childcare
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in clitheroe, lan

Customer Success & Membership Administration Manager

Customer Service Account Manager

Lead Generator

Car Sales Executive

National Accounts Manager

Sales and Retention Manager

Sales Manager

Business Development

Business Development

Revenue Operations Manager

STILL UK Business Development Manager

General Manager

Sales advisor

Sales Manager

Delivery Station Liaison Agent

Customer Service Manager

Business Manager

Senior Territory Manager - North / North West Implants • Regeneration

Customer and Trading Manager - Convenience

Sales Manager

I want to receive the latest job alerts for customer success manager in clitheroe, lan

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