It support Work, Jobs in Pershore, Wor (with Salaries)

Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Sales & Technical Support
Vale AgriFlow Limited —Evesham
- £32,500 - £39,995 a year
- Full-time
- Hybrid work
- Sales
- Business development
- In-person
- Free parking
- Work from home
Quick apply
2d
IT Executive
Centrogas UK Limited —Birmingham
- £25,420.00 - £58,344.85 a year
- Part-time
- Software troubleshooting
- Customer service
- Windows
- Sick pay
Quick apply
2d
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
14d
First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
9d
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
14d
Technical Trainer - Information Resilience
L3Harris Technologies —Tewkesbury
- Maintenance
- Classroom experience
- In-person
- Gym membership
14d
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —Birmingham
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
IT Helpdesk Support Apprentice
QA Apprenticeships —Cheltenham
- £17,000 - £19,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
2d
Technical Trainer - Electronic Warfare
L3Harris Technologies —Tewkesbury
- Maintenance
- Classroom experience
- In-person
- Gym membership
14d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
13d
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- IT
- Linux
- Employee discount
1d
Legal Engineer
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Wealth Management CRM Support Associate (Early Careers Opportunity)
Attivo Group —Cheltenham
- Full-time
- Hybrid work
- CRM software
- Customer service
- No degree
- Work from home
Quick apply
2d
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
1d
Technical Support Specalist
Air Products PLC —Worcester
- Weekend availability
- Hybrid work
Quick apply
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Azure
- Windows
- Microsoft Office
Service Desk Manager
wavenet —Shirley
- Full-time
- Management
- Team management
- Travel
Quick apply
3d
OpenShift Support Consultant
Version 1 —Birmingham
- Full-time
- Hybrid work
- Java
- AWS
- Communication skills
- Life insurance
Quick apply
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply

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it support jobs near pershore, wor

Telecoms Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

Telecoms Support Desk Engineer

Location: Quinton, Birmingham

Salary £30,000 - £35,000

The Telecoms Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Experience:

Telecommunication: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in pershore, wor

Telecoms Support Desk Engineer

Sales & Technical Support

IT Executive

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

First Line Support Consultant

Technical Support & Sustainment Engineer

Technical Trainer - Information Resilience

3rd Line Technical Support Engineer

IT Helpdesk Support Apprentice

Technical Trainer - Electronic Warfare

Technical Support Engineer

2nd Line Support Engineer

Legal Engineer

Wealth Management CRM Support Associate (Early Careers Opportunity)

Helpdesk Team Leader

Technical Support Specalist

Senior Systems Engineer, User Support

Service Desk Manager

OpenShift Support Consultant

IT Support Administrator - Second Tier

I want to receive the latest job alerts for it support in pershore, wor

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