It application packaging Work, Jobs in London, Eng (with Salaries)

IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee assistance programme
- Employee discount
11h
Publishing Executive
Hachette UK —London
- £28,250 - £32,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
2d
IT Operations Manager
The Fidelis Partnership —London
- Azure
- English
- Windows
5d
Localisation Editor (Bilingual Spanish/English)
The Pokémon Company International —London
- £37,300 - £65,300 a year
- Bilingual
- Spanish
- English
- Relocation assistance
- Gym membership
14d
Simulations and Optimization engineer, Operations Planning Team
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Excel
- Up to 50% travel
- Engineering
12h
Packaging Designer (10 month FTC)
Innocent drinks —London
- Full-time
- Communication skills
14h
Technical Operations Engineer
London Stansted Airport —London
- Windows
- Microsoft Office
- SQL
- Free parking
- Employee assistance programme
DevOps Engineer
Nice —London
- Remote
- Azure
- AWS
- Scripting
Deputy Head of Referrals, Referrals
Health Services Laboratories (HSL) —London
- Up to £47,623.20 a year
- Full-time
- Annual leave
- Employee assistance programme
2d
Technologist (8 Months FTC)
JoJo Maman Bébé —London
- £38,000 a year
- Hybrid work
- Annual leave
14d
Baker / Packer – Vegan Bakery
Allergy Free Cakes —London
- Up to £13 an hour
- Part-time
- English
- Bakery
- IT
Quick apply
2d
Learning Solutions Designer – Commercial Training
Corndel —London
- Hybrid work
- Sales
- Business development
- IT
Data Center Inventory & Asset Technician (DIAT)
Microsoft —Slough
- £33,600 - £46,200 a year
- Full-time
- Azure
- Microsoft Office
- Travel
End User Computing Manager
NPL —Teddington
- Microsoft Office
- Computer networking
- Organisational skills
Senior Packaging & Product Designer
Bloom & Wild —London
- Full-time
- AI
- Work from home
- Employee discount
SAP Solution Owner- London
FDM Group —London
- Hybrid work
- Communication skills
- Annual leave
Process Optimisation Shift Engineer AM shift: 5am - 2pm
Storefast Solutions —Gravesend
- Up to £60,000 a year
- Full-time
- Engineering
- Maintenance
- Programmable logic controllers
Quick apply
Purchasing and Production Co-ordinator
Perry Ellis Europe Limited —London
- £29 - £32,000 a year
- Microsoft Excel
- Travel
- Organisational skills
Senior Packaging Technologist
AG Barr —London
- Full-time
- Hybrid work
- Engineering
- Employee discount
Quick apply
9d
Finance Manager, International Grocery Operations Finance
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Excel
- Master's degree
- SQL
14d

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IT Support Analyst

Encore Global -
Uxbridge

Apply Now

Job details

Full-time
£30,000 - £34,000 a year
11 hours ago

Benefits

Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

Operating systems
Customer service
GCSE
iOS
Adobe Creative Suite
Analysis skills
ITIL
Remote access software
IT support
Mobile device management
TeamViewer
Mac OS
Intune
VPN

Full job description

IT Support Analyst

Uxbridge, UK (UB8)

Salary: £30,000 to £34,000 (dependant on experience)

Company Benefits:

Private Healthcare after 12 months service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

Key Job Responsibilities

Customer Service/ IT Support

Monitoring of IT Support work queue and assignment of support calls.
Management of monitoring systems to respond to system alerts for incidents.
Deliver World Class Service - Successful resolution of Support incidents, service requests and tasks within agreed SLA and to a high-quality standard.
Provide support for end user support incidents, problem resolution and requests for assistance either via use of the telephone, remote control tools (i.e. TeamViewer, MS Teams etc.) or by face to face visits to the user’s desk for all Encore EMEA offices.
Value People - Deliver customer satisfaction through excellent customer service delivery skills and ensure good communication with all IT teams.
Timely escalation of issues affecting the day-to-day efficiency of the IT Support Team or multiple users within the business.
See the Bigger Picture - Operate in a well organised, efficient and professional manner when dealing with user support requests and liaising with users by telephone or at their desk.

Administration

Accurate and timely reporting and documentation.
Utilisation of correct Change and Problem Management procedures when applying changes to IT infrastructure.
Undertake project work or assignments as and when necessary.
Do the Right Thing - Ensure the integrity and security of enterprise data in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
Drive Results - Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on computers. Escalate incidents as necessary.
Practice computer asset management, by guaranteeing all machines have the company standard asset management tools installed e.g., Fresh Desk configuration Management and that all processes and procedures are followed when machines are added and removed from the Encore domain.
Participate in the patching of all IT Support Operating Systems and hardware using the company standard tools.
Participate in the packaging and deployment of software using the company standard tools.
Antivirus Management and Deployment.
Develop, document, and maintain policies, procedures and associated training.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

High School Diploma or GCSE equivalent required.
Experienced IT Support Analyst
An in depth understanding of desktop, applications & operating systems.
An in-depth knowledge of Windows, MacOS, Android and iOS operating systems.
Knowledge of managing Video Conferencing and Telephony software Mitel and Crestron.
Knowledge of Event production software such as Adobe Creative Suite running on Mac or Windows platform.
Accurate and conscientious with solid diagnostic and troubleshooting ability.
Highly developed technical analytical skills to determine the cause of technical problems and the resolution actions required.
Knowledge of the following technologies Printers, PC’s, Laptops, Smartphones, Network Wifi and Client VPN, Smart Room appliances (VC) and telephony.
Knowledge of Mobile Device Management tools e.g. Intune.
Working Knowledge of O365 platform tools related to end user support, Group Policy, AD and Exchange.
Good understanding of service management (ITIL).

Competencies

Responsiveness
Tech Savvy
Communicates Effectively
Action Oriented
Situational Adaptability
Strong customer service orientation
Ability to work autonomously
Self starter
Analytical and problem-solving
Attention to detail.

Apply Now

Refine Your Search

it application packaging jobs in london, eng

IT Support Analyst

Publishing Executive

IT Operations Manager

Localisation Editor (Bilingual Spanish/English)

Simulations and Optimization engineer, Operations Planning Team

Packaging Designer (10 month FTC)

Technical Operations Engineer

DevOps Engineer

Deputy Head of Referrals, Referrals

Technologist (8 Months FTC)

Baker / Packer – Vegan Bakery

Learning Solutions Designer – Commercial Training

Data Center Inventory & Asset Technician (DIAT)

End User Computing Manager

Senior Packaging & Product Designer

SAP Solution Owner- London

Process Optimisation Shift Engineer AM shift: 5am - 2pm

Purchasing and Production Co-ordinator

Senior Packaging Technologist

Finance Manager, International Grocery Operations Finance

I want to receive the latest job alerts for it application packaging in london, eng

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