Guest service agent Work, Jobs in Hampton (with Salaries)

Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
CONFERENCE BOOKING AGENT
RESERVATIONS 2000 LTD —Hampton
- £21,157.50 - £25,000.00 a year
- Full-time
- No experience needed
- Organisational skills
- In-person
Quick apply
14d
Cluster Reservations Agent
The Marylebone —London
- £27,700 a year
- Full-time
- Hotel
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
F&B Reservations Agent
The Chancery Rosewood —London
- Full-time
- Hospitality
- Hotel
- Employee discount
- Life insurance
Quick apply
Reservations Agent - FTC
The Hoxton —London
- Full-time
- Spanish
- Hotel experience
- Life insurance
Quick apply
Reservation Supervisor
Reservation —London
- £31,157 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House
Marriott International, Inc —London
- Part-time
- Customer service
- English
- Hotel
- Employee discount
Senior Backend Engineer, Guest Portal - 100% Remote - EMEA
Hostaway —London
- Full-time
- Remote
- APIs
- IT
- Annual leave
Quick apply
Cluster Reservations Manager
Hilton —Watford
- £34,000 - £38,000 a year
- Full-time
- Hotel
- Team management
- Training & development
- Employee stock purchase plan
- Annual leave
3d
Executive Assistant
StepStone Group —London
- Microsoft Outlook
- Microsoft Office
- Administrative experience
Executive Assistant
General Atlantic Service Company, L.P —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Event Sales Executive (Maternity Cover) - FTC
Ascot Racecourse Ltd —Ascot
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Sales and Marketing - Charter Sales Executive
Hornblower —London
- £30,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Research
- Databases
Quick apply
5d
Head of Sales
Jikoni —London
- Full-time
- Hospitality
- Business development
- Leadership
- Employee discount
Quick apply
Customer Service Host
ATG Entertainment Limited —Richmond
- £12.71 an hour
- Weekend availability
- Microsoft Word
- Hotel
- Restaurant
5d
Reservations Agent
Brooklands Hotel & Spa —Weybridge
- £26,700 a year
- Weekend availability
- Customer service
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
7d
Casual Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Part-time
- Hotel
- Hotel experience
Guest Service Agent - Part-time
Hilton —Croydon
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Hotel
- Employee stock purchase plan
- Annual leave
3d

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Central Reservations Agent

Heartwood Collection
Teddington

Quick apply

Job details

Full-time
Up to £29,000 a year
11 days ago

Benefits

Cycle to work scheme
Discounted or free food
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Internal department liaison
Accommodation booking
Guest services
Communication skills

Full job description

Central Reservation Agent - The Role

Heartwood Collection is a growing hospitality group with a commitment to sustainability, provenance, and local sourcing. We operate pubs, brasseries, and rooms with a focus on delivering exceptional guest experiences, and our culinary offerings are guided by our Chef Patron, Raymond Blanc.

We are looking for a dynamic and results-driven Central Reservations Agent to join our established reservations team on a temporary basis, supporting as we prepare for our busiest time of the year.

As a Central Reservations Agent, you will be responsible for ensuring a seamless and efficient booking experience for our guests and an organised and detailed booking handover to our venue teams to deliver the experience you have prepared for.

This is a remote role working from home. You must be available to come to the Head Office, based in Teddington, for initial training. The role is a shift-based role working 5 days out of 7, including evenings and weekends, as phone lines are open 7 days a week from 9 am - 8 pm ( Mon- Sat) and 9 am -6 pm (Sun).

This is a fixed-term contract that will run from 7th September to 18th December 2026

Central Reservation Agent - Area of Responsibilities

Manage incoming reservations, modifications, and cancellations across Heartwood Collection properties.
Work in conjunction with our high-performing reservations team to support our teams at site level, encouraging the increase in sales and conversions.
Support the daily operations of the central reservations team, ensuring accuracy, efficiency, and a high standard of service delivery.
Ensure a professional and rapid response to all enquiries.

Rooms:

Manage group booking enquiries from start to finish, including the sharing of rates, negotiations, booking setup, payments, follow-ups, and amendments across all booking sites.
Ensure all booking trackers are accurately recorded and well-maintained.
Oversee associated inboxes.
Provide ongoing support to team members at the site to enhance their use of systems and local enquiry management.
Build relationships with new and existing clients by actively following up enquiries and passing on any warm leads to maximise client retention and revenue.
Monitor booking profiles and pass on any warm leads.
Maintain strong communication with other departments (front desk, housekeeping, sales, etc.) to ensure smooth guest arrivals and stays.
Collaborate with the revenue management team to maximise room occupancy and optimise pricing strategies. As well as driving direct bookings versus 3rd party bookings where possible.

Central Reservation Agent - About You

Minimum of 3 years of experience in reservations or front-office management within the hospitality industry.
Strong understanding of reservation systems (e.g., reservations management software, property management systems).
Proven experience in guest-facing roles.
Strong interpersonal and communication skills.
Ability to thrive in a fast-paced, dynamic environment.
Detail-oriented with a focus on accuracy and efficiency.
Knowledge of premium hospitality trends and guest expectations.

Central Reservation Agent - What's on Offer

Competitive salary (pro-rataed)
Computer, Monitor, and Telephone
The Pantry – 100’s of retailers and experience discounts through Reward Gateway
50% off food at all Heartwood Collection Sites
Private Healthcare through Bupa ( Employee Only )
Life Insurance cover
Friends and Family discount of 20% off food at all Heartwood Collection Sites
Discount room rates in our Inns
25 days of holiday (pro-rataed)
A thoughtful gift to celebrate your birthday
Employee Assistance Program with Hospitality Action
Cycle to Work Scheme
Instant access to the pay you have already earned through EarlyPay

Why Join Heartwood Collection?

This is an exciting opportunity to join one of the UK’s fastest-growing hospitality businesses, working within a collaborative and supportive Head Office environment. At Heartwood Collection, you’ll be part of a people-focused company that genuinely values its teams, with the chance to develop and grow your career alongside award-winning hospitality brands.
#LI-AC1

INDHEADOFFICE

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