Customer support & client services occupations Work, Jobs in Didcot, Oxf (with Salaries)

Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Officer
Oxford City Council —Oxford
- £27,125 a year
- Full-time
1d
Customer Service Advisor 4-6 month FTC
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
18h
Contract - Customer Coordinator
Honda —Bracknell
- Monday to Friday
- Remote
- Organisational skills
- Work from home
Corporate Account Manager
Oxford Professional Education —Summertown
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
9d
Customer Contact Advisors x5
Abri —Bracknell
- £29,386.26 a year
- Full-time
- Computer literacy
- Computer skills
1d
Lead Customer Service Associate - UK
Eco Global —Reading
- £12 - £15 an hour
- Full-time
- CRM software
- English
- Team management
Quick apply
4h
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
18h
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Customer Services Advisor
Oak Furnitureland —Swindon
- £26,436.80 a year
- Full-time
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme
1d
Customer Service Representative
Mouser Electronics —High Wycombe
- £26,100 - £29,200 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Customer Service Advisor - Adult Learning
Civic Recruitment Limited —Fawley
- £18.75 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Onboarding Coordinator
Smiths News —Swindon
- £25,500 - £26,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Referral programme
8d
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Business Support Associate
TEK Systems —Bracknell
- Full-time
- Oracle
- Salesforce
- Data entry
Vendor Customer Success Manager
Softcat —Marlow
- Hybrid work
- Travel
- Communication skills
- School
- Flexible schedule
6h
Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
2d
Customer Service Account Executive
Whistl UK Ltd —Marlow
- £24,990 - £30,550 a year
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Consumer & Shopper Senior Analyst
NielsenIQ —Oxford
- £36,000 - £44,000 a year
- Full-time
- Hybrid work
- English
- AI
- Communication skills
- Employee assistance programme
Quick apply
3d

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customer support & client services occupations jobs near didcot, oxf

Customer Service Advisor

Hachette -
Didcot

Apply Now

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
Customer support

Full job description

Who we are and what we do

We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.
Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.
Hachette UK Distribution is part of the Hachette UK publishing group.

What you'll be doing

On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.
This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:

; Proactively liaising with both customers and publishers to maintain a first class working relationship
; Preparing and processing orders/claims received from customers and publishers
; Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time

As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.
This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.
Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office). The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.

Who we are looking for

Do you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.
Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry.
Are you interested? Then read on to find out more!
You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service. You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.
It is highly likely that you will already have proven experience of working in the following roles and or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.

What we offer

Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:
35 days annual holiday including Bank Holidays
Pension Plan and Life Assurance schemes
Company enhanced family policy including maternity, paternity and shared parental
Reward programme giving discounts, savings and cash back at numerous retailers
2 Community Days per year
Cycle to Work scheme
Eye care vouchers
Generous discounts on books we publish
Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
Wide-ranging training library
Development Programmes including Mentoring
Staff Events
Many employee networks to join
Free onsite parking
Free tea and coffee

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.
We will notify all candidates of the outcome of their application.

Apply Now

Refine Your Search

customer support & client services occupations jobs in didcot, oxf

Customer Service Advisor

Customer Service Officer

Customer Service Advisor 4-6 month FTC

Contract - Customer Coordinator

Corporate Account Manager

Customer Relations Specialist

Customer Contact Advisors x5

Lead Customer Service Associate - UK

Customer Success Business Unit Director

Customer Success Manager

Customer Services Advisor

Customer Service Representative

Customer Service Advisor - Adult Learning

Onboarding Coordinator

Senior Customer Success Manager

Business Support Associate

Vendor Customer Success Manager

Client Service Advisor

Customer Service Account Executive

Consumer & Shopper Senior Analyst

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