Customer service manager Work, Jobs in Cirencester, Gls (with Salaries)

Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £31,930 a year
- Full-time
- Microsoft Word
- Computer literacy
- Analysis skills
- Annual leave
Quick apply
2d
Sales & Projects Manager
Timberpride Ltd —Tetbury
- £35,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
6d
Operations Lead
Racoo Screening Ltd —Swindon
- From £36,000 a year
- Full-time
- Bachelor's degree
- Data entry
- In-person
Quick apply
General Manager
Aramark —Swindon
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- Merchandising
- Employee discount
3d
Brand and Marketing Manager ( Customer Experience )
Shibumi —Stroud
- £30,000 - £36,000 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply
10d
Retail Trainee Manager
Majestic Wine Warehouses Ltd. —Cotswolds
- £29,080.48 a year
- Weekend availability
- Customer service
- Travel
- Leadership
- Employee discount
- Sick pay
8d
Team Manager
OurCoop —Cheltenham
- £36,000 a year
- Weekend availability
- Customer service
- Team management
- Annual leave
- Employee discount
Quick apply
Depot Manager
InPost UK —Gloucester
- Monday to Friday
- Continuous improvement
- Organisational skills
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Client Service Manager
Gallagher Benefit Services —Highway
- Full-time
- Bachelor's degree
- Travel
- Business
General Manager
Riverside Consultancy —Gloucester
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Cafe Team Leader
Tesco UK —Cirencester
- £14.12 an hour
- Full-time
- Hospitality
- Sales
- Customer service
4d
Assistant Manager - Gloucester
BoyleSports —Gloucester
- £13.20 an hour
Quick apply
Store Manager
Castore —Swindon
- Sales
- IT
- Leadership
Quick apply
Charity Retail Operations Manager
National Star —Cheltenham
- £35,000 - £40,000 a year
- Overtime
- Microsoft Word
- First Aid Certification
- Travel
Quick apply
4d
Sales Office Manager
Travis Perkins —Cheltenham
- Full-time
- Budgeting
- Employee discount
7d
Category manager - Dental Plan
PortmanDentex —Cheltenham
- Full-time
- Hybrid work
- Data analysis skills
- Project management
- Bachelor's degree
- Employee assistance programme
Quick apply
DEPARTMENT MANAGER
Primark —Swindon
- £42,055 a year
- Customer service
- Team management
- Retail management
- Annual leave
9d
National Sales Manager – Community Housing
Kohler —Cheltenham
- Up to £72,000 a year
- Marketing
- No degree
6d
Lead Administrator-DEF Academy Services
Serco Plc —Swindon
- £26,109.58 a year
- Full-time
- Hybrid work
- Administrative experience
- Continuous improvement
- Mentoring
- Employee assistance programme
Sales Business Manager
Andrews Property Group —Yate
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Human resources
- Recruiting
- Annual leave
- Referral programme
Quick apply
3d

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Helpdesk Team Manager

Arcus FM -
Cirencester

Quick apply

Job details

Full-time
Up to £31,930 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Computer literacy
Business processes
Microsoft Office Suite
Performance management
Analysis skills
Supervising experience
Relationship management
Employee performance appraisals
Management reporting
Customer support
Retail experience
Training & development
Leadership
Team motivation leadership
Communication skills
Time management
Rota coordination

Full job description

We are now seeking for a Team Manager to join us on a permanent basis at our Cirencester site.

Leading a team of colleagues to provide front line support for our customer. Managing individual performance and being part of a wider management team.

Supervise and manage the effective receipt, processing, and scheduling of both reactive and planned maintenance work orders.
Act as an escalation point, reporting to the Operations Manager and deputising when required.
Lead weekly team huddles and provide feedback to the Management Team on actions and outcomes.
Work with Senior Management to ensure effective handovers between shifts, delivering a consistent and seamless service.
Contribute to the development and implementation of robust departmental processes to maintain a high-quality service for internal and external customers.
Support Heads of Department in identifying areas for improvement and preparing performance reports as required.
Collaborate with Team Managers to ensure operatives are appropriately trained, coached, and supported to achieve agreed objectives and personal goals.
Provide support for ad hoc activities and seasonal projects as required.
Build and maintain strong relationships with field teams and key contacts within FM service providers to support the closure of outstanding actions.
Deliver accurate, concise daily reporting on work order resolution in line with agreed KPIs.
Promote and ensure behaviours across the team align with Arcus Values.
Manage people and performance to ensure customer availability, including rota management, annual leave, absence, and overtime in line with company policies.
Conduct regular one-to-one meetings and performance reviews with direct reports.
Celebrate success by recognising strengths and sharing best practice across the team.

Essential Experience & Knowledge

A minimum of 5 GCSEs at grade C/4 or above, including English and Maths.
Strong understanding of FM and support services contracts, including performance measurement and monitoring.
Knowledge of FM operations, including web-based systems, IT best practices, industry trends, and customer service principles.
Experience supervising teams within a call centre or customer service environment.
Proven experience working in a professional customer services setting.
Demonstrable evidence of influencing positive change within a call centre or customer service environment.

Desirable

Understanding and experience of the retail industry.

Skills & Competencies

Excellent verbal communication skills with a confident and professional telephone manner.
High levels of accuracy and precision in written communication.
IT literate, with experience using MS Office, particularly Word and Excel.
Strong administration and time management skills.
Ability to manage, motivate, and develop staff, including through periods of change.
Ability to delegate effectively, work under pressure, and meet tight deadlines.
Strong leadership skills, with the ability to inspire, motivate, and influence positive change.
Effective process and performance management capabilities.
Strong problem-solving and analytical skills to support sound decision-making.
Excellent relationship management skills, with a collaborative and team-focused approach.

VALUES & BEHAVIOURS

Driven, confident, and commercially aware, with a proactive, professional, and approachable ‘can‑do’ attitude.

When you join us you will receive:

Salary: up to £31,930 depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Quick apply

Refine Your Search

customer service manager jobs in cirencester, gls

Helpdesk Team Manager

Sales & Projects Manager

Operations Lead

General Manager

Brand and Marketing Manager ( Customer Experience )

Retail Trainee Manager

Team Manager

Depot Manager

Client Service Manager

General Manager

Cafe Team Leader

Assistant Manager - Gloucester

Store Manager

Charity Retail Operations Manager

Sales Office Manager

Category manager - Dental Plan

DEPARTMENT MANAGER

National Sales Manager – Community Housing

Lead Administrator-DEF Academy Services

Sales Business Manager

I want to receive the latest job alerts for customer service manager in cirencester, gls

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