Hardware technician Work, Jobs in Dulwich, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
11d
Electronics Lab Technician
Everfox —London
- £27,900 - £39,000 a year
- Full-time
- Windows
- IT
- Linux
- Annual leave
ICT Firstline Technician
GDST —London
- £30,000 a year
- Full-time
- Communication skills
- School
2d
QA Technician
Feral Interactive —London
- From £26,500 a year
- Full-time
- No experience needed
- Linux
- In-person
- Flexitime
Quick apply
10d
Guitar Technician
GIBSON Inc —London
- Weekend availability
- Carpentry
- English
- Microsoft Office
11d
IT Support Technician
ITHelpDirect Ltd —Harlow
- £26,436 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Work from home
Quick apply
4d
Lidar Technician
Sylvera —London
- Full-time
- Hybrid work
- Travel
- IT
- Python
- Annual leave
9d
Bot Workshop Trainee Technician
Ocado Group —Erith
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Digital Forensic Specialist
Metropolitan Police —Lambeth
- £52,653 - £57,417 a year
- Weekend availability
- Computer Science
- Customer service
- Engineering
13d
Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions
Boston Ltd —St Albans
- Overtime
- Linux
- In-person
- Communication skills
- Employee discount
- Gym membership
Quick apply
4d
Technician - Specialist Systems
Heathrow —London
- £46,345 - £49,584 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Communication skills
- Annual leave
10d
IT & Network Support Technician
Skye Business Solutions —London
- Full-time
- Azure
- Customer service
- Windows
Quick apply
12d
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
3d
Data Center Inventory & Asset Technician (DIAT)
Microsoft —Slough
- £33,600 - £46,200 a year
- Full-time
- Azure
- Microsoft Office
- Travel
End User Computing Manager
NPL —Teddington
- Microsoft Office
- Computer networking
- Organisational skills
Audio Visual Technician, Live Events
Convene Hospitality Group —London
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Senior Technician
Surrey County Council —Reigate
- £38,090 - £41,134 a year
- Driving
- IT
- Communication skills
- Annual leave
- Employee assistance programme
9d
Dental Lab Technician
Uniqa Dental laboratory —London
- Up to £100,000 a year
- Full-time
- CAD
- English
- Patient care
- Annual leave
Quick apply
Civil Engineering Technician
Buro Happold —London
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Employee assistance programme
- Employee discount
Electronics Technician 3 - UK
M.C. Dean, Inc —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
11 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

hardware technician jobs in dulwich, gtl

Helpdesk Technician (1st line)

Electronics Lab Technician

ICT Firstline Technician

QA Technician

Guitar Technician

IT Support Technician

Lidar Technician

Bot Workshop Trainee Technician

Digital Forensic Specialist

Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions

Technician - Specialist Systems

IT & Network Support Technician

School IT Technician – Feltham (Full Time)

Data Center Inventory & Asset Technician (DIAT)

End User Computing Manager

Audio Visual Technician, Live Events

Senior Technician

Dental Lab Technician

Civil Engineering Technician

Electronics Technician 3 - UK

I want to receive the latest job alerts for hardware technician in dulwich, gtl

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