Operational support grade Work, Jobs in Lamesley, Twr (with Salaries)

Information Rights Team Support Officer
Rural Payments Agency —Newcastle upon Tyne
- £29,715 - £30,705 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
12d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
6d
GCCS Research Assistant
Durham University —Durham
- £31,236 - £33,002 a year
- Part-time
- Hybrid work
- Master's degree
- Communication skills
- Annual leave
- Employee assistance programme
10d
Plant & Bee Health Compliance & Enforcement Officer
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
13d
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Operational Support Assistant
Durham County Council —Durham
- £25,583 - £26,824 a year
- Temporary
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
9d
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
14d
Customer Service Centre Agent
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Customer service
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
6d
Senior Administration Officer - Prison Support
HM Prison & Probation Service —Durham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
7d
Group Worker
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
9d
Admin Officer (Legal Admin Support Team)
HM Courts & Tribunal Service —Gateshead
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
5d
External Communications Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
11d
Reward Advisor
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Annual leave
4d
Acas Adviser
Advisory, Conciliation and Arbitration Service —Newcastle upon Tyne
- £30,120 - £30,995 a year
- Temporary
- Hybrid work
- Customer service
- Presentation skills
- Human resources
6d
Complaints Local Delivery Lead
HM Land Registry —Sherburn ED
- £54,700 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
11d
Senior Internal Communications and Campaigns Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Presentation skills
- Team management
- IT
- Annual leave
11d
Graduate Administrator
NB Medical Education —Boldon Colliery
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
9d
Head - Capital Projects
Homes England —Elswick
- £69,831 - £81,443 a year
- Full-time
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
10d

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operational support grade jobs near lamesley, twr

Information Rights Team Support Officer

Rural Payments Agency -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time | Full-time
£29,715 - £30,705 a year
12 days ago

Benefits

Company pension
Childcare

Qualifications

Analysis skills
Presentation skills
Communication skills
Negotiation

Full job description

Details

Reference number

460168

Salary

£29,715 - £30,705

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

Data and Innovation

Type of role

Knowledge and Information Management

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Bridgwater, Bristol, Cambridge, Carlisle, Crewe, Exeter, Leeds, Newcastle-upon-Tyne, Nottingham, Reading, Worcester, Workington, York

About the job

Job summary

Are you confident in managing a varied caseload and delivering high-quality, compliant responses under tight deadlines?

Do you want to play a key role in upholding information rights by handling requests under UK GDPR, DPA, FOIA, and EIR while providing expert guidance and support across a dynamic and fast-paced team?

If so, why not join the Rural Payments Agency and be part of our Information Rights and Data Protection Team, supporting the delivery of vital information rights services and ensuring compliance across key legislation?

The Rural Payments Agency (RPA) is an executive agency of Defra and delivers more than £2 billion each year to farmers, landowners and rural businesses. As an Operational Delivery organisation, most of our people work directly with customers and stakeholders to provide essential services that support a healthy and sustainable rural economy.

Further information about the RPA and our work can be found at Rural Payments Agency - GOV.UK

Job description

We are looking for a highly motivated and confident individual who enjoys a challenge and works well under pressure.

The Information Rights Team (IRT) logs, processes, coordinates, and drafts responses to requests under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act (DPA), Freedom of Information Act (FOIA), and Environmental Information Regulations (EIR).

The Data Protection team support all parts of the business in understanding the requirements of legislation, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act (DPA), and how it is applied while identifying potential risks and how to mitigate them ensuring compliance.

Support Officers are responsible for the day-to-day management of their own caseload, providing support, advice, and guidance across a range of information rights/data protection activities.

Responsibilities:

Provide effective operational and business support by assessing incoming requests, determining applicable legislation, and managing their progression within statutory deadlines
Provide expert guidance to business areas on Data Protection requirements, supporting them in completing and maintaining required documentation. Offer practical advice on identifying potential risks and implementing effective mitigation measures to ensure compliance with relevant data protection regulations
Build collaborative, professional relationships, liaising with stakeholders at all levels to coordinate and obtain accurate information and responses
Work flexibly and at pace, managing a varied caseload, identifying complex or voluminous requests, and escalating where appropriate
Communicate effectively using a range of methods, including acknowledging requests, managing business queries, and facilitating case conferences to resolve issues
Make evidence‑based recommendations on how to proceed with requests, exercising sound judgement and supporting informed decision-making
Handle sensitive information with care, ensuring all information is reviewed for suitability of release in line with legislation, policy, and guidance
Produce high-quality outcomes by preparing clear, accurate final responses and recommendations within legislative deadlines and maintaining detailed case records
Provide advice and guidance to the business on information rights and data protection matters, supporting compliance and promoting understanding across the agency
Identify risks and challenges, maintaining oversight of case progress, supporting administrative activity (including supervisory access), and ensuring timely resolution
Lead by example by developing subject matter expertise, delivering awareness sessions, contributing to guidance materials, and engaging in continuous professional development (CPD)

Person specification

You must be able to demonstrate the following skills and experience listed in the essential criteria

Essential Criteria:

Excellent oral and written communication skills, with the ability to manage and de-escalate challenging situations
Experience of building and maintaining stakeholder relationships, with the ability to negotiate and influence outcomes
Ability to work effectively at pace and remain resilient under pressure
Proactive and self-motivated, with the ability to use initiative
Ability to set and work towards personal targets while managing tight deadlines
Strong analytical skills, with the ability to interpret complex information, make recommendations, and draw sound conclusions
Good working knowledge of information rights and data protection legislation, including EIR, FOIA, UK GDPR, and DPA

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Seeing the Big Picture
Communicating and Influencing
Delivering at Pace

We only ask for evidence of these behaviours on your application form:

Making Effective Decisions

Benefits

Alongside your salary of £29,715, Rural Payments Agency contributes £8,608 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

Application Process

After submission of the first stage of your application, you will be invited to complete a Civil Service Caseworker Skills Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests and application is 23:55 on 22nd July 2026 If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.

Do not leave completing the tests until the last minute in case you experience any access or technical issues. There may not be technical support available after business hours and after 2pm on the closing date of 22nd July 2026.

While the tests should work on most operating systems and modern browsers with a good internet connection, we cannot guarantee that every combination will work. At the beginning, the test will check which browser you are using, and alert you if it is likely to be incompatible.

It is highly recommended that you complete the online tests on a desktop computer, not a mobile phone or tablet.

Please note that online tests associated with this vacancy are not subject to time limits; for further information visit the Reasonable adjustments for online tests - a candidate guide

There will be maintenance for online tests on Sunday 19 July - 4pm to 7pm.
This means you will be unable to access the online tests. Your progress will be saved, and you will be able to continue once the tests are available again.

Where a test is not available due to maintenance, candidates will see a message advising them to try again later. Candidates who are interrupted in the middle of a test will be able to pick up from the same point when the test becomes available again.

If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.

If you are successful in the test, you will be asked to complete the following:

A 500-word personal statement demonstrating how you meet the person specification and essential criteria detailed in the advert
A 250-word statement on the behaviour Making Effective Decisions

Further details around what this will entail are listed on the application form

Sift

Should a large number of applications be received, an initial sift may be conducted using the Personal Statement.

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

Interview

If successful at application stage, you will be invited to interview where you will be assessed on Behaviours and Strengths.

Behaviour Questions

During the interview, you will be asked questions based on the behaviours below:

Seeing the Big Picture
Communicating and Influencing
Delivering at Pace

For more information on behaviours and to help you prepare please click here

Strengths

You will be asked a number of strength-based questions. These explore what you do well, do regularly and what motivates you. The questions are shorter, and the panel will be interested in your first reaction to the questions and the information or reasoning to support this.

For more information on strengths including the strengths dictionary to help you prepare please click here

Interviews will take place via MS Teams .

Sift and Interview dates to be confirmed.

Location

As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s).

Where the location is National the successful appointee should discuss and agree an appropriate contractual location in line with both Defras location policy and site capacity, prior to proceeding with pre-employment processes.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.

Defra includes the core department, APHA, RPA, Cefas and VMD.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Childcare Vouchers

Any move to RPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Near Miss Candidates

Candidates who are judged to be a near miss at interview may be considered for other positions in RPA which may be at a lower grade but have a potential skills match.

Merit Lists

Where more than one location is advertised, candidates will be appointed in merit order by location.

You will be asked to state your location preference on your application.

Criminal Record Check

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Visa Sponsorship Statement

Please take note that RPA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : RPA Recruitment Team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: here

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information