Customer Experience Manager
Sainsbury's —Leicester
- From £32,700 a year
- Management
- Leadership
- Employee discount
10d
Centre Head and Curriculum Manager
The Manufacturing Technology Centre —Coventry
- £57,000 - £70,000 a year
- Full-time
- Management
- Travel
Quick apply
12d
People Partner
Maersk —Derby
- £55,000 a year
- Full-time
- English
- Human resources
- Contracts
2d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
Assistant Communications Manager - Healthcare
Boots —Nottingham
- Full-time
- No degree
- Communication skills
- Employee assistance programme
- Employee discount
HR Advisor - 12 Month FTC
Cromwell —Leicester
- Full-time
- Human resources
- Organisational skills
- Power tools
- Annual leave
- Employee assistance programme
2d
People Business Partner
MHR INTERNATIONAL UK LIMITED —Ruddington
- Human resources
- Communication skills
- Employee discount
- Referral programme
Senior HR Advisor
GXO Logistics —Weldon and Gretton
- Up to £40,000 a year
- Full-time
- Management
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Regional Assessor
Marshalls PLC —Derby
- Full-time
- Remote
- IT
- Employee discount
Quick apply
5d
Account Manager - Boots Tamworth
Chanel —Tamworth
- Full-time
- Management
- Leadership
- Employee assistance programme
- Employee discount
Sales Manager
First Fence —Swadlincote
- £40,000 - £45,000 a year
- Monday to Friday
- Human resources
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Graduate Partner, PXT
Amazon UK Services Ltd. —Kettering
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
8d
HR Business Partner
Etex Group —Burton-On-Trent
- Travel
- Human resources
- Communication skills
Human Resources Business Partner
Trelleborg Industrial Solutions - Engineered Coated Fabrics —Nottingham
- Travel
- Human resources
- Leadership
- Employee assistance programme
9d
Operational Account Administrator
BCA —Nottingham
- £26,926.65 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
1d
Shift Manager
GXO Logistics —Ilkeston
- Up to £34,173 a year
- Full-time
- Warehouse experience
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Shift Manager
HelloFresh —Derby
- Day shift
- Continuous improvement
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
4d
Manager II, Sales
Avantor —Lutterworth
- Full-time
- Sales
- Master's degree
- Bachelor's degree
2d
HR Advisor - ER (Maternity cover)
Lilac-ice —Swadlincote
- £38,000 - £40,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Nursery Manager
Little Plums Nursery —Nottingham
- £33,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply

I want to receive the latest job alerts for customer relations manager in thurmaston, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer relations manager jobs near thurmaston, lec

Customer Service Coordinator jobs in Nottingham

Customer Experience Manager jobs in Leicester

Communications Manager jobs in London

Sales Manager jobs in Swadlincote

Nursery Manager jobs in Nottingham

Sales jobs in Lutterworth

Shift Manager jobs in Derby

Human Resources Advisor jobs in Leicester

Account Manager jobs in Tamworth

Human Resources Business Partner jobs in Nottingham

Customer Service Coordinator jobs in Leicester

Customer Service Coordinator jobs in Basildon

Customer Service Advisor jobs in Leeds

Home Based Customer Service jobs in Remote

Talent Acquisition Coordinator jobs in London

Marketing Coordinator jobs in London

Customer Service Coordinator jobs in Birmingham

Customer Service Coordinator jobs in Bristol

Customer Experience Manager jobs in Hemel Hempstead

No Experience London Office jobs in London

Customer Experience Manager

Sainsbury's -
Leicester

Apply Now

Job details

Permanent
From £32,700 a year
10 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Leicester North Store, Leicester, LE4 7PD
Contract type: Permanent
Business area: Retail
Closing date: 05 August 2026
Requisition ID: 400072597

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer relations manager jobs in thurmaston, lec

Customer Experience Manager

Centre Head and Curriculum Manager

People Partner

Customer Service Coordinator

Assistant Communications Manager - Healthcare

HR Advisor - 12 Month FTC

People Business Partner

Senior HR Advisor

Regional Assessor

Account Manager - Boots Tamworth

Sales Manager

Graduate Partner, PXT

HR Business Partner

Human Resources Business Partner

Operational Account Administrator

Shift Manager

Shift Manager

Manager II, Sales

HR Advisor - ER (Maternity cover)

Nursery Manager

I want to receive the latest job alerts for customer relations manager in thurmaston, lec

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700
Location: Leicester North Store, Leicester, LE4 7PD
Contract type: Permanent
Business area: Retail
Closing date: 05 August 2026
Requisition ID: 400072597

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

customer relations manager jobs in thurmaston, lec

I want to receive the latest job alerts for customer relations manager in thurmaston, lec

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700 Location: Leicester North Store, Leicester, LE4 7PD Contract type: Permanent Business area: Retail Closing date: 05 August 2026 Requisition ID: 400072597

Salary: From £32,700
Location: Leicester North Store, Leicester, LE4 7PD
Contract type: Permanent
Business area: Retail
Closing date: 05 August 2026
Requisition ID: 400072597