Guest service agent Work, Jobs in Osterley (with Salaries)

Guest Service Agent
The Laslett Hotel —London
- Full-time
- English
- Hotel
- Front desk
- Store discount
- Health & wellbeing programme
Quick apply
22h
Reservations Agent
London Town Group of Companies Ltd —London
- £25,420 - £29,000 a year
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
2d
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Language training provided
- Employee discount
Quick apply
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Reservations Agent (Part time)
Rosewood London —London
- Part-time
- Hotel
- Annual leave
Quick apply
CONFERENCE BOOKING AGENT
RESERVATIONS 2000 LTD —Hampton
- £21,157.50 - £25,000.00 a year
- Full-time
- No experience needed
- Organisational skills
- In-person
Quick apply
Reservations Agent- Part Time
Millennium Hotel and Resorts UK —Slough
- Part-time
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Welcome Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
2d
Security Officer
Rendall & Rittner —London
- £26,475 a year
- Full-time
- Employee assistance programme
- Employee discount
Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Reservations Agent - FTC
The Hoxton —London
- Full-time
- Spanish
- Hotel experience
- Life insurance
Quick apply
F&B Reservations Agent
The Chancery Rosewood —London
- Full-time
- Hospitality
- Hotel
- Employee discount
- Life insurance
Quick apply
Reservations and Events Agent - Holiday Inn Hemel Hempstead - 24h
Valor Hospitality —Hemel Hempstead
- £12.71 an hour
- Customer service
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
2d
Room Reservations Team Leader
Maybourne —South West London
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Whatever Whenever Agent / Operator
Marriott International, Inc —London
- Full-time
- Hotel
- Front desk
- Employee discount
2d
Restaurant Reservations Agent
Hilton —London
- Full-time
- Hotel
- Administrative experience
- IT
Sales and Events Executive
The Evolv Collection Sales —London
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
Quick apply
Events Executive
RAFFLES —London
- Full-time
- Hotel
- Communication skills
- Time management
- Employee assistance programme
- Sick pay
Quick apply
9d
Executive Assistant
StepStone Group —London
- Microsoft Outlook
- Microsoft Office
- Administrative experience
Cluster Reservations Manager
Hilton —Watford
- £34,000 - £38,000 a year
- Full-time
- Hotel
- Team management
- Training & development
- Employee stock purchase plan
- Annual leave
6d

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Guest Service Agent

The Laslett Hotel -
London

Quick apply

Job details

Permanent | Full-time
22 hours ago

Benefits

Store discount
Health & wellbeing programme
Additional leave
Cycle to work scheme
Annual leave
Discounted or free food
Company pension
Company events
Employee discount
Referral programme
Sick pay

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Stakeholder liaison
Internal department liaison
English
Complaint handling
Hotel guest services experience
Front desk
Hotel front office operations
Hotel experience

Full job description

Guest Service Agent - The Laslett Hotel

As The Laslett’s Guest Service Agent, you will look after our guests every need and whim, creating memorable moments for our guests and managing the guest journey here at the hotel. Ensuring repeat business from our guests who want a home from home environment with attention to detail and a slick service. You’ll work in a modern, chic 51 bedroom converted Victorian building. where professional development is nurtured, and great service is rewarded.

The Laslett is part of a family run business, that prides their selves, in looking after and progressing the individual. We’re proud to invest in our team members at every level of the business and know that the right team members can inspire change and enable our teams to fulfil their potential. Our environment is engaging, encouraging and all about celebrating the little things as well as the major milestones, with professional development and guest satisfaction at the heart of everything we do.

Job requirements

Current/previous experience in a similar role within a busy hotel environment
Positive and can-do attitude to work in a supportive and structured environment
Excellent guest service skills with a background of exceeding and maintaining the guests’ expectations
Cross training in Food and Beverage will be provided, to assist the operations as and when required
Have a good command of the English language both written and spoken (an additional European language would be an advantage)
Be well groomed and well presented
Ensure effective communication within and between departments, previous Opera/ Micros preferred
To actively achieve the Revenue sales and upsell targets

Main tasks and responsibilities

Ensure the highest standard of guest care is maintained at all times
Welcome our guests in a friendly and professional way
Ensure that the front of house and public areas are well maintained at all times
Deal with booking inquiries, manage check-ins and check-outs of our guests and process payment and billing inquiries
Provide our guests with recommendations and assist with concierge related tasks
Addressing and escalating guest complaints if required
Assist in the daily operations at reception and all relevant tasks
As required assist Duty Manager and report all operational key information to ensure a smooth operation of the accommodation and guest service functions
Assist in maximizing rooms occupancy and both accommodation and F&B revenue
Liaise with other departments on all relevant matters to ensure swift guest service orientated solutions of highest possible standards are made
To check daily arrivals and ensure rooms are allocated correctly considering our guests’ preferences and special requirements

The successful Guest Service Agent will receive

Training & development
Opportunity to progress within the company
Work life balance – 40 hours a week
Straight shifts
30 days paid holidays
Lucrative and valuable staff incentives for both individual and collective team efforts
Working within a 5* boutique hotel, as part of the Laslett family
Working within a small team in an award-winning hotel

The Laslett is a great place to build your career. We love seeing our team members fulfil their potential and always work to achieve more together, with a focus on delivering excellence for our guests and each other. It’s rare for someone to join The Lowy Group and leave – so grab this rare opportunity to join this amazing hotel and company whilst you can.

Job Types: Full-time, Permanent

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Health & wellbeing programme
Referral programme
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in osterley

Guest Service Agent

Reservations Agent

Reservations Agent

Central Reservations Agent

Reservations Agent (Part time)

CONFERENCE BOOKING AGENT

Reservations Agent- Part Time

Welcome Agent

Security Officer

Receptionist/Front Desk Agent

Reservations Agent - FTC

F&B Reservations Agent

Reservations and Events Agent - Holiday Inn Hemel Hempstead - 24h

Room Reservations Team Leader

Whatever Whenever Agent / Operator

Restaurant Reservations Agent

Sales and Events Executive

Events Executive

Executive Assistant

Cluster Reservations Manager

I want to receive the latest job alerts for guest service agent in osterley

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